Onlinelighting Reviews 

620
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more

Company replied

Rated 5 out of 5 stars

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more

Company replied

Rated 5 out of 5 stars

Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting

Company replied

Rated 5 out of 5 stars

Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more

Company details

  1. Lighting Store

Information provided by various external sources

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(620)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Battery operated picture light

I bought the remote controlled, battery operated picture light. Absolutely delighted with it, quality is great and looks more expensive than it was. Unfortunately the remote control does not work. However I emailed customer services last night and today they have responded to say a new one has been sent.

Very happy with my purchase, delivered as scheduled and speedy resolution on the remote control issue.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, service and fast delivery.
Not too impressed with the quality of the light i bought for the money.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a table lamp

Ordered a table lamp, arrived quickly and i am very impressed with the quality of the lamp.

Will deffo order from this company again.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

Great value for money
Service and delivery outstanding
Attention to detail with the packaging
Fully recommend to anyone reading this

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Product was delivered within 18 hrs of ordering on free standard delivery. Good quality lights for the price, which was so cheap. Will use this company again. Thanks

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Ordering was very easy and the delivery was super-quick. The shaver light arrived well packed and in good order. I have not yet had time to fit it - but that looks to be easy, too. Rather impressed by Onlinelighting, actually.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

What a fabulous lamp

What a fabulous lamp. Very reasonably priced. It arrived the next day. Easy to assemble and much admired.

January 27, 2024
Unprompted review
Onlinelighting logo

Reply from Onlinelighting

Thanks so much.

Rated 5 out of 5 stars

Purchasing a Standard Lamp.

I was pleased to find the Standard Lamp at Onlinelighting however a box arrived yesterday, 25th January, which only contained the lampshade, the light bulb and the flex and plug. I have written to Onlinelighting asking when I can expect the remainder of the lamp. I was very pleased with the delivery driver, who was very polite. My apologies on further examination of the parcel on Sunday I found the remainder of the lamp and a friend helped me assemble it. I am very pleased with it. Thank you.

January 25, 2024
Unprompted review
Onlinelighting logo

Reply from Onlinelighting

We work very hard to provide excellent customer service so thank you for
your acknowledgement.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS SELLER!

DO NOT ORDER FROM THIS SELLER!! I ordered 2 wall spotlights from them. At that time they had an option for the suggested bulbs, But the bulb suitable for the fixture which were necessary for my electrician to install them. A few days later I spoke with an agent who advise me that the bulbs were back in stock and I placed an order over the phone. Once `I received them the electrician did the install. But the bulbs they sent sits way-out above the edge of the spotlights. I contacted them about this and sent photos, but all they were willing to do was to replace the spotlights. This meant that I would have to call out the electrician to remove them and then come back again to install whatever replacement I deiced upon. This would be extremely costly to carry out. I rang again and apprised them of the situation and asked if they would be willing to meet some of the the re-install cost as it was their fault. They told me they would be unwilling to to do anything about it other than to send me 2 new spotlight units. This is the reason I'm giving them 1 star. If it were possible I would give them 0 stars. I recommend to go to another retailer as Online Lighting's customer service is really appalling.

December 15, 2023
Unprompted review
Onlinelighting logo

Reply from Onlinelighting

Perhaps you could send identifying details to customerservice@onlinelighting.co.uk as despite our best efforts we cannot locate you on our system.
The Customer Care Team

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