Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more
Company replied
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more
Company replied
Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting
Company replied
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with range of beautiful lamps and excellent service from seller.
The delivery process isn't responsive. Immediately on receipt of an email telling me my lamp would be delivered between 6.30 and 8.30 pm that day, i contacted the delivery company to ask they they leave with a neighbour as i would out for thise 2 hours. They said they couldnt make any adjustment, even to leave with a neighbour, as was already out for delivery. I couldnt contact them earlier as i didn't have a time slot. Something is wrong with the system if the first you receive details of the delivery timings, it's already too late to provide for re-direction to a neighbour.
Really happy with my floor lamp, looks lovely in the conservatory,Parcel was received very quick and very well packed
Great product and price was better than elsewhere. The item I had ordered wasn't in stock, but I was kept informed of when stock was expected to be available and, sure enough, it arrived as per the revised dates.
Very happy with the product and the customer service - thank you!
I spoke to customer services regarding the delivery I received from them. I was unsure how to get into the battery compartment of the wall light, even thinking a ‘part’ was missing. The lady I spoke to was extremely helpful and patient, explaining exactly how to get into the compartment and removing the base plate.
If I had further problems, to call her back. I’m very impressed with the care I received. 5⭐️
Awful service. Sent a cheaper model as no longer supply the one listed online. Still cost the full price.
A wide choice of garden wall lanterns keenly priced.
In stock and next day tracked delivery.
Great quality and Look absolutely brilliant in place
Great service
Excellent ordering and delivery service. Eaasy to use we site and ordering process and speedy fast delivery (free of charge). The outdoor light looks lovely, but we haven't had it fitted yet so can't comment on performance yet.
The ceiling fan we purchased is very good, the service was very poor.
We ordered the fan on the 6th of February, at this point we were advised the delivery would be around the 6th of March, we finally received it on the 5th of April.
I appreciate the fan was delayed by the manufacturer but ever week we were told it would be the next week and so on. we had an electrician waiting to fit it, he was fed up with being messed around.
Levels of communication and honesty require improvement.
Very pleased with product - neat little lamps ideal for the location required. Good value for money.
The bathroom wall light was exactly what we had been looking for. It arrived very quickly and the picture on the website gave a good indication of what it looked light.
The only minor snag was that the pull cord was too short, but the electrician who fitted it added a bit more cord.
Product arrived a lot earlier than expected.
Well packed and product just as discribed on the websiteFive Star Service
Love this lamp but was slightly disappointed that the inside of metal wasnt painted gold to match the outside , gave a look of being unfinished properly, Customer service checked this and found all the lamps to be the same. Hence why im keeping the lamps and going to hand paint the inside myself
Quick delivery, lighting came safely packaged and the quality of the fixtures is very good. They feel sturdy and look very stylish and modern; they are clearly built well to look good and to last.
I Ordered the Battery Operated Picture Light. Really Pleased with the Quality of the light & the light it radiates is fantastic! We replaced our wired in Picture Light with this battery operated one & this one is much more superior aesthetically & light lumination!!
Fantastic Service & fantastic Product ... Very Happy Customer x
Prompt delivery. Lamp looks good quality but too early to review on appearance in the room as I need to wire it in first. So far...good experience
Very surprised how lovely this table lamp is. It’s bigger than I expected but very well made. I am delighted with it and highly recommend. Also arrived next day and packed very well.
The company let me know about a delayed delivery in plenty of time. I'd ordered 2 items & the first item arrived when it said it would. Plenty updates given on the outstanding item. Still waiting on the second item but on the basis of their communication to date, I'm confident I will get it promptly when it goes out for delivery
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.