LOST ONE PIECE IN SHIPPING DUE TO UPS MISHANDLING. THE CARTON END WAS DAMAGED AND RETAPED, AFTER LOOSING THE PART. SUGGESTION: POSSIBLY INSERT EXTRA PACKING PAPER OR A 90 DEG ANGELED CARDBOARD INSE... See more
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See what reviewers are saying
Order was easy to place, got processed immediately, shipped next day ( order wasn’t very big) but just as important as any order as I’m a small business owner. Showed up just a couple days later. They... See more
Online metals is ok if you need something in small quantities. If your a machinist like me they are usless unless you want to get everything oversized and not use stock sizes. There material generally... See more
I like and Respect that I always get exactly what I pay for. My experience with online metals has been exemplary. I live at the end of the world up here in Northern Maine. There are no high quality... See more
Company details
Information provided by various external sources
OnlineMetals.com - Buy metal and plastic fabrication materials online in small quanitites - cut to size.
Contact info
1138 West Ewing Street , 98119, Seattle, United States
- sales@onlinemetals.com
- www.onlinemetals.com
4.5
Excellent
173 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Drawer
Easy website, low price, exact sizes, fast order fulfillment, & free pickup. What’s not to like??
September 11, 2024
Unprompted review
Great price
Great price, great products. The shipping was very fast. Overall a great experience with online metals
September 12, 2024
Unprompted review
Honest opinion
Price was ok, the way you figure shipping costs is kind of strange. The pipe was not packaged correctly, edges were bent inward a little, Luckly it does not matter for this job or I would have given it 2 stars.
August 28, 2024
Unprompted review
Waiting and wondering what has gone wrong
So on 9-10 I did get my delivery as quoted by Online Metals. Until this review I did not get any response or written information. I think the product I ordered is hard to find and only supplied by Online Metals . This will not happen for all other metal products they sell . This is what customers should know. Time is money!!
I do not know what is wrong, but I cannot get any 4130 1-inch-thick steel alloy. Has been 3 weeks and still not shipped. I have been told wrong things and am getting a direct shipment whatever that is. Customer support is nice, but I should have been told they did not have any steel in the first place when I placed my order. There web site says fast delivery, I would not believe it. The company could send me updates or information about my order by e-mail, but I have not received any at all. Will update my review if I can later.
September 4, 2024
Unprompted review
Reply from Online Metals
We just reached out to request more information about this. We do not want to leave you not informed, and if you can give us your order details then our senior leadership will personally help.
The metal was in cardboard that was…
The metal was in cardboard that was completely destroyed and fell out of it and put a gash in my hardwood floor I wish you could package this metal better where it isn't falling out and damaging things. the metal is always very good though
August 22, 2024
Unprompted review
My go-to for low volume materials!
My go-to for low volume materials!
August 19, 2024
Unprompted review
arrived on time packing could have been…
arrived on time packing could have been better box was broken but not big deal.
August 23, 2024
Unprompted review
Great Service
Order was received within a few days of ordering. Product arrived well packaged. Product was as described expected. Very nice purchase experience.
August 1, 2024
Unprompted review
Metal supplies
Awesome service, quick shipment, and great pricing. The website is super easy to navigate for metals. I can get the amount I need without a minimum purchase requirement. Have not had any issues with damage during shipment.
August 1, 2024
Unprompted review
Lack of communication between…
Lack of communication between departments delayed the delivery somewhat. However, one of your employees in the credit department went above and beyond to expedite the process and speed up delivery.
August 1, 2024
Unprompted review
No criticism on the service or product…
No criticism on the service or product here. It was nice to find the metal I wanted in the dimensions I needed. Shipping seemed somewhat outrageous, but I do live in Alaska so I’m used to it.
July 31, 2024
Unprompted review
Great price and fast shipping!
July 8, 2024
Unprompted review
Fast shipping.
July 18, 2024
Unprompted review
Thanks for a smooth purchase
Thanks for a smooth purchase! Very easy company to work with. Chat support is quick and efficient. Placed another order yesterday!!!
July 10, 2024
Unprompted review
the order was shipped in a very timely…
the order was shipped in a very timely manner
June 24, 2024
Unprompted review
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