LOST ONE PIECE IN SHIPPING DUE TO UPS MISHANDLING. THE CARTON END WAS DAMAGED AND RETAPED, AFTER LOOSING THE PART. SUGGESTION: POSSIBLY INSERT EXTRA PACKING PAPER OR A 90 DEG ANGELED CARDBOARD INSE... See more
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See what reviewers are saying
Order was easy to place, got processed immediately, shipped next day ( order wasn’t very big) but just as important as any order as I’m a small business owner. Showed up just a couple days later. They... See more
Online metals is ok if you need something in small quantities. If your a machinist like me they are usless unless you want to get everything oversized and not use stock sizes. There material generally... See more
I like and Respect that I always get exactly what I pay for. My experience with online metals has been exemplary. I live at the end of the world up here in Northern Maine. There are no high quality... See more
Company details
Information provided by various external sources
OnlineMetals.com - Buy metal and plastic fabrication materials online in small quanitites - cut to size.
Contact info
1138 West Ewing Street , 98119, Seattle, United States
- sales@onlinemetals.com
- www.onlinemetals.com
4.5
Excellent
173 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Availability of specialty alloys
Availability of specialty alloys and cuts makes online metals my first place to look for materials my local suppliers don’t stock. The shipping is always same day or next day with reasonable rates.
December 27, 2023
Unprompted review
Great customer service from Mariah!
December 6, 2023
Unprompted review
Fast service
December 7, 2023
Unprompted review
Order easy to place online
Order easy to place online, ready in 2 hours for pick up, can't beat that!
November 20, 2023
Unprompted review
Quick service
Quick service. Accurate order fulfillment and quality goods.
November 17, 2023
Unprompted review
Been getting their aluminum sheet and…
Been getting their aluminum sheet and their iron rod, in custom sizes, for about 7 years. Is not the cheapest, but has been reliable. I don't need super accurate cuts though, and I don't need smooth edges. And only once were they out of product and I had to wait a week or two.
March 25, 2023
Unprompted review
I had a pleasantly excellent experience with OnlineMetals.com
Seeing the history of bad reviews here, I was hesitant as a first time customer. I reached out to their customer service to confirm their cutting tolerance and confirm they would correct or refund any mistakes, should they come up. They responded extremely quickly and assured me on all of my concerns. I decided to give them a chance with half of my order and outsourced the rest locally. Their prices were very competitive and worth the shot. I was amazed to have my order (many pieces of cut sheet metal) arrive by UPS literally the next day. Yes, all of it has sharp edges I will need to deburr but everything was correct, cut square, and to size. I saved hundreds taking a chance with them and will happily do so in the future because I had zero issues and they assured me they would make it right in the event I did.
August 25, 2022
Unprompted review
Wow can I give negative 10 stars?
Wow can I give negative 10 stars? This metal company again sells product it doesn’t have. Apparently they now admit they have NO LIVE INVENTORY SYSTEM. This has to be a joke. If you are counting on onlinemetals to keep your project moving and on-time you can absolutely forget it.
June 28, 2022
Unprompted review
Not Good
Thoroughly disappointed in online metals. They cannot be counted on to provide the metal you need when you need it. They sold me some steel. Pickup orders will be ready in four hours. 28 hours later they have no idea where my steel is and don't show any urgency to find out. Sadly this is not the first time this is happened. This is not how you run a reputable business. The favorite line from the customer service contact was "Have a great day!" as she does nothing to solve the problem.
April 13, 2022
Unprompted review
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