First time using Onlineticketshop, I wanted Golden Circle tickets, ordered and paid. I was a bit worried as the order was "In Progress" for many months, however a few weeks before the concert the tick... See more
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It was super easy to buy tickets and also easy to follow up on the event. I bought two tickets for the Pearl Jam before covid hit, and the Onlineticketshop has done a great job informing me everything... See more
Hello. "Funny" experience what can I say....and after several attempts to have at least an answer from these guys, any answer since Celine's concert was canceled long time ago, the last mail received... See more
Ongeëvenaard, The Rolling Stones! Diep respect. Wat een show, energie en passie. Enorm genoten!! You get old when you stop dancing 😀
Company details
Information provided by various external sources
Officiële Kaarten voor Concerten, Dance, Festivals, Voetbal, Cabaret & Theater bij Onlineticketshop. De Beste Tickets Koopt U Hier Veilig Online!
Contact info
Bornholmstraat 82 , 9723AZ, Groningen, Netherlands
- 050-2011520
- info@onlineticketshop.nl
- www.onlineticketshop.nl
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bought Eagles tix June 1 in Amsterdam
Bought Eagles tix June 1 in Amsterdam, but then could not access them to download. Issues w/ the site's security certificates would not allow me to do a password reset when I clicked on "Forgot Password." It would generate an e-mail for a link to reset, but every browser I tried came up with a security warning for the site's certificate and took me back to the home page. I sent an e-mail to customer service and a rep called me on my cell phone within an hour to try to work through the problem. Personal and courteous service thanks to Clelia resetting the password on her end allowed me to get back in the system and download the tickets. Excellent response to a frustrating situation.
January 26, 2019
Unprompted review
Reply from Onlineticketshop Nederland
Dear Stefan,
Thank you for your positive review.
We are really glad that you liked our website and that you are satisfied with our service!I am glad that I was able to help you and it was my pleasure to speak with a nice customer like you.
Enjoy the concert!
Greetings,
Clelia
Team Onlineticketshop
Hi, Onlineticketshop
I bought tickets for Ariana Grande concert in Prague yesterday. But, I can't see the tickets on my Onlineticketshop account. And I didn't get any e-mails about the tickets. And I really concerned about it. Can you help me please?
Yours Faithfully
December 26, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Ginn,
Thank you for your review.
I can see in our system that you were already able to download your tickets. For the next time if you have any problems please contact us by email so we can help you directly and in a faster way. You can reach by email us on info@onlineticketshop.com.
I wish you a great time at the concert.
Regards,
Anna
Team Onlineticketshop
Best prices for Ariane Grande in Paris !
You don't hide prices and i like it. You have the best prices. Do you sold back tickets too so we can sold our tickets if we can't come to the concert ? Thank you very much
December 21, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Samuel,
We are very happy that you had a positive experience with us!
We hope you will have an unforgettable experience at the concert of Ariana Grande in Paris and that the price paid will be worth it ;-)
Unfortunately it's not possible to return tickets. If you are not able to go to the concert you can sell you tickets at websites like Viagogo or Ticketswap.
Have a nice day!
Regards,
Anna
Team Onlineticketshop
Question
Hello, today I bought a ticket for the Ariana Grande concert in Prague via your online ticket shop, but I received just some confirmation and no real tickets. So I wanted to ask when you sent them to me, I don’t want to be deluded. I’m really worried because of the other experiences. Thank you.
December 15, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Vejvodova,
Thank you for your review.
I can see in our system that you were already able to download your tickets. For the next time if you have any problems please contact us by email so we can help you directly and in a faster way. You can reach by email us on info@onlineticketshop.com.
I wish you a great time at the concert.
Regards,
Anna
Team Onlineticketshop
Stay away from them!
Stay away from them!
The price is high, and gets higher the closer the official ticket sales start. And even though there is still tickets available on Ticketmarster is it no longer available at online ticket shop.
And danish companies are telling people to stay away from them to.
I call scam alert!
December 7, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Lenette,
Thank you for your review.
I would like to give you an explanation about the difference that you have noticed in price.
As you know, Onlineticketshop is a reseller of tickets. To determine our pricing, we look at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand.
Onlineticketshop is transparent about its pricing, by always mentioning the original price below our price on our website. So our customers can make a fair decision whether the tickets are worth for you the amount requested.
Regards,
Anna
Team Onlineticketshop
Unfortunatly
Unfortunatly, I was stupid enough to buy 5 tickets to a concert i June 2019. After having read more about this company here on Trustpilot I really would like to cancel my order as I do not feel safe about the tickets. I contacted the service department in Holland by phone (two times) but it is not possible to cancel the order that I placed 10 minutes earlier.
If my order is not canceled I will report this to the European center for complaints in relation to internet shopping and to the Danish police. What you are doing is not legal in Denmark; re-selling tickets to a higher price than the original.
This is really bad service and I look forward to your confirmation stating that my order is cancled and my money is tranferred back to my account.
November 29, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Thea,
Since you did not provide an order number I am not able to look at your situation and at your current order.
Unfortunately is not possible to cancel an order that is placed and finalized, and this is explained in our FAQ and in the Terms and Conditions that you have agreed while placing your order.
However we can gurantee you that you only receive valid tickets from us, we are a reseller but we only buy from the official point of sale.
If you wish to know more about us I kindly invite you to read our FAQ or to contact us per email, chat, whatsapp or phone.
Have a nice day!
Regards,
Chloe,
Onlineticketshop
Totally SCAM!!!!!!!!!!
Totally SCAM!!!!!!!!!!! Hold unna å kjøpe billeter der!!!
Bloody hell i am so angry! Mostly on my self to fall for this, but ye it looked totally legit. I bought tickets to Rammstein concert in Oslo next august, and what a surprise tickets are not available to download. And no refund!!!!!
November 7, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Elina,
Thank you for your review.
I have checked the order in the system and you have received your tickets, valid tickets bought for you to the official point of sale.
Please if you have any further questions regarding your order feel free to contact us.
Regards,
Maria
Team Onlineticketshop
Reply from Onlineticketshop Nederland
Dear Steven,
Thank you for taking your time to write a review.
We are glad to hear that you are satisfied with our services.
Enjoy the concert and see you soon on our website ;-)
Regards,
Maria
Team Onlineticketshop
high price and good service
they say they show you the official retail price, but this appears after booking the tickets. payed Euro 119 (normal retail price Euro 89) and found out later they had been available through the official website. as well.
could download the tickets immediately after booking, this was perfect.
think the add up on price is too much and will look for official selling point first in the future.
November 2, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear René Peulken
We would like to thank you for your time and review.
We understand that some customers might get upset when they see the official retail price on their tickets. However, we have a brand new website which always shows the official retail price of the tickets.
If you take a look on our website you can see that there is always being mentioned what the price was that we, as Onlineticketshop, paid for the tickets. This might not always be 100% correct, because sometimes there are delivery costs or transaction costs included and those costs are not printed on the tickets. So this makes it appear like that the tickets were cheaper than we mentioned on the website, but as I am trying to explain that is not the situation due to the other costs. We try to be as transparent as possible to our customers!
I hope that this gives you a more clearer view in how we operate at Onlineticketshop. I am glad that you were satisfied with our delivery!
Have a nice day!
Regards,
David
Team Onlineticketshop
Do as they promise, but very expensive
Sure, I got my tickets, and I received them in time. But... it wasn't clear at all when logging in that this was not the official selling point of the venue. I ended up paying almost twice the original price.
Contacting them was easy, though, and the people that I talked to were very polite. They deliver what they promise, but I'm steering clear of this shop from now on.
October 5, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Elle,
Thank you for your time and review.
We will use your feedback, to make it more clear for our customer and people who check our website.
Onlineticketshop aims to be a transparent organization and therefore you always read the original price at the official selling point under our price.
Regards,
Team Onlineticketshop
Bought tickets several times 👌
Bought tickets several times and received all tickets in time. No problems at all.
September 29, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Patrick,
Thank you for your time and for your positive comment.
This makes us very happy and motivates us to always provide a good service.
Enjoy the concert!
Regards,
Team Onlineticketshop
Happy customer
Bought tickets 5 months before concert. Didn't receive tickets right after the payment, so I contacted customer servide. They assured that the tickets will arrive within a week, but after two hours I had them in my mailbox. They had other people name on them, but that is normal, because they are reselling them. About the price - tickets were officially sold out, so I guess it is normal that the prices are higher if you buy from a reseller. You can't blame them for it. If it is too high for you then you have a choice not to buy and use other channels.
A week before concert I read these reviews and got really worried, what if it is a scam?Happily, we had no problems on the gate and got to enjoy the concert.
So, I wanted to write my review to show that it is not so bad company. I had zero problem with them and everything went smoothly. :)
July 4, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Kätlin,
Thank you very kindly for your positive review! We are happy to hear that you understand how our company works. We are also glad to hear that you now have faith in our business.This motivates us to continue to provide a good service.
Hope to see you again at Onlineticketshop in the nearby future!
Warm regards,
Team Onlineticketshop
Thank you for the great service…
Thank you for the great service Suzanne! We had a wonderful concert!
July 4, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Yoram,
Thank you kindly for your positive review! We are happy to hear that you have enjoyed the show and that you were happy with our customer service. This is what motivates us.
Hope to see you again at Onlineticketshop in the nearby future!
Warm regards,
Team Onlineticketshop
Stay away from this company
Stay away from this company.
Pure Scam!
They send you a million emails saying everything is ok. Than 1 Week before the concert, you get your personalized ticket! then days before the concert, they get "canceled".
Just hope that the refund is done! I have very low expectations!
Need to drive to Holand if I have to (not so far) and pay these guys a visit!
STAY AWAY!
June 29, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Gerard Boblitz Martins,
Thank you for your time and for your feedback.
I am very sorry to hear that you are disappointed about our services and I would like you to know that we really did our to personalize your tickets as soon as possible. I hope that you have received our refund well. Otherwise I would like to receive your ordernumber so I can arrange it instantly.
Again, we apologize for the inconvenience and we hope that you are still willing to be our customer and that we will have a second chance to provide you tickets for an unforgettable event.
Meanwhile we wish you a nice day.
Best Regards,
Team Onlineticketshop
Different name on a tickets
I would give 0 star. They send me tickets with a different names on it! I am a female and I have males name and surname!!!jHow the hell I have to go to a concert having a tickets with someone elses name!!! I hope my refund is in a card!
June 18, 2018
Unprompted review
Reply from Onlineticketshop Nederland
HI mr.Kernagytė,
Thank you for your message and for your order at Onlineticketshop. We are very sorry to hear that you are not happy with our service, since we only want happy customers at Onlineticketshop :) Please let me try to explain how our website works in order to clarify the situation.
We are a reseller of tickets, but we only sell official tickets that we buy via primary selling points. The reason why we do this is because we want to insure you that you have made a safe purchase. Also, we aim to be a transparant company. During the ordering process we mention several times that we are a reseller and we inform you about the possible difference in price between our price and the face value of the tickets. The name on the tickets is not your own name is indeed a fictive name, but this give you the certainty that there is not a third person that has ever had your tickets and that you have a unique barcode, that is the most important because it is scanned and gives you access to the event. We use the fictive names to buy the tickets from the official seller.
I hope that this explanation is clear to you and I hope that you had a great evening at Guns N Roses!
Kind regards,
Sanne
I bought tickets for The Rolling Stones…
I bought tickets for The Rolling Stones in Dublin. After reading some reviews here I was scared that my tickets were fake. Since that, I was in touch with the customer service and a very nice girl (Suzanne) was always helpful and patience (although I was not really nice). Everything went well and we really enjoyed the show (it was great). Their tickets are more expensive than Ticketmaster, but it is your choice to buy with them or no - my concern was about the veracity of the tickets.
At the end, I had a good experience, so would like to thank the team and say sorry if I was rude in my previous emails. I was just scared about lost all that money!!
Thanks
Tailana
May 18, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Tailana,
Thank you kindly for your positive review! We are happy to hear that you have enjoyed the show and that you were happy with our customer service. We are also glad to hear that you now have faith in our business. Your kind apology is definitely accepted ;)
Hope to see you again at Onlineticketshop in the nearby future!
Warm regards,
Team Onlineticketshop
STAY AWAY
STAY AWAY ! This is a very clever koncept for fraud and 100% overpriced tickets and ABSOLUT NO guarantee that the tickets are valid !
They claim to have informed you several times while ordering the tickets that they overprice and the tickets are in another name ! THIS is NOT CORRECT before it is too late, and you have reached point of no return i the ordering process...! When you call the company customer support "play" the worst kind of B....S... I have ever heard and they have no intention to help you.
JUST STAY AWAY......
I dont believe this ! Read the answer/feedback from Onlineticket - just more B...S..... ! This is even worse than I expected and just confirm my expirence with this fraud Company ! Nedless to say more .....
May 4, 2018
Unprompted review
Reply from Onlineticketshop Nederland
HI goodafternoon mr. Brødsgaard,
Thank you for your message and for your order at Onlineticketshop. We are very sorry to hear that you are not happy with our service, since we only want happy customers at Onlineticketshop :)
We are indeed a reseller of tickets, but we only sell official tickets that we buy via primary selling points. The reason why we do this is because we want to insure you that you have made a safe purchase. Also, we aim to be a transparant company. During the ordering process we mention several times that we are a reseller and we inform you about the possible difference in price between our price and the face value of the tickets.
I hope that this explanation is clear to you and I hope that you will have a great evening at Andre Rieu! In case that you have more questions about your order, then feel free to contact us.
Kind regards,
Suzanne
Dodgy website
Dodgy website. Charges above and beyond for tickets readily available on the market plus a handling fee. Would not recommend to anyone. Pricing isn’t transparent.
February 24, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Sanela,
Thank you for your time and your feedback.
I am really sorry to hear that you are unsatisfied with our services.
Please let me try to explain how our website works in order to clarify the situation.
The handling fee which correspond to the service costs are present most of the time when you do a purchase online, especially in the event bussiness field. The service costs are costs for services that have taken place, for example: costs for the certified tickets, system costs, data communication costs, distribution costs, sales costs and banking costs.
Onlineticketshop has been offering tickets for large and small events for more than 10 years all over the world. More than half a million people have already ordered tickets for us at home or abroad. As stated on our website we are a reseller, you buy only official tickets with us, directly purchased for you at the official sales point.
The ticket price is based on the popularity of tickets. Onlineticketshop aims to be a transparent organization and therefore you always read the original price under our price. So you can make a good decision whether the ticket is worth the requested amount for you.
I hope that my explanation clarifies your doubt. Enjoy the concert in April.
Have a nice day!
Team Onlineticketshop
They sold me tickets they did not have.
Booked 6 seated tickets for Katy Perry show in Johannesburg. Paid for the tickets. (There were still tickets available on other booking sites at that time). Got a email a week later, stating that I can "upgrade" to standing tickets. I don't want to stand for that long!! Then they offered a refund. I don't want a refund, I want the seated tickets I paid for. Did not receive tickets. Got a refund, but now all tickets are sold out.
In short, they sold me tickets for seats they did not have!
February 10, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Dc Kamp,
Thank you for your time and for your feedback.
I am very sorry to hear that you are disappointed about our services and I would like you to know that in your situation we really did our best to find a different solution to an unpleasant situation.
I understand that you reserved a specific kind of tickets, in your case the sitting places, but at the moment of the order it was explained that the tickets you were about to order were not in stock yet, that we do not have the ticket available immediately and that we will do our best to arrange the tickets for you as soon as possible.
Unfortunately in some cases we are not able to obtain the ticket that the customer was willing to have and in those cases we offer an alternative solution, that in your case was an upgrade to more expensive tickets closer by to the podium or a refund.
We regret that the option that we offered didn't match your wishes and therefore we have refunded you the full amount you have paid.
Again, we apologize for the inconvenience and we hope that you are still willing to be our customer and that we will have a second chance to provide you tickets for an unforgettable event.
Meanwhile we wish you a nice day.
Best Regards,
Team Onlineticketshop
I bought two tickets for a concert with …
I bought two tickets for a concert with Paul Simon in Copenhagen 3 July 2018. The receipt says Copenhagen, Paul Simon, 3 July, but the tickets say Oslo 1 July. What the hell is this???
February 8, 2018
Unprompted review
Reply from Onlineticketshop Nederland
Dear Susanne,
Thank you for your time and your feedback.
We apologize again and here as well,as we have done via email, for this mistake. Because of a fault in our system you did received the wrong tickets. But we have immediately provided you with the correct tickets for Paul Simon in Copenhagen.
Again, we are sorry for the mistake but sometimes the technology works against us instead of with us ;-)
We would like to thank you for your understanding and we wish you to enjoy the concert in July!
Have a great day!
Team Onlineticketshop
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