Onlineticketshop Nederland Reviews 

1,687
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

First time using Onlineticketshop, I wanted Golden Circle tickets, ordered and paid. I was a bit worried as the order was "In Progress" for many months, however a few weeks before the concert the tick... See more

Rated 5 out of 5 stars

It was super easy to buy tickets and also easy to follow up on the event. I bought two tickets for the Pearl Jam before covid hit, and the Onlineticketshop has done a great job informing me everything... See more

Rated 1 out of 5 stars

Hello. "Funny" experience what can I say....and after several attempts to have at least an answer from these guys, any answer since Celine's concert was canceled long time ago, the last mail received... See more

Rated 5 out of 5 stars

Ongeëvenaard, The Rolling Stones! Diep respect. Wat een show, energie en passie. Enorm genoten!! You get old when you stop dancing 😀

Company details

  1. Event Ticket Seller

Information provided by various external sources

Officiële Kaarten voor Concerten, Dance, Festivals, Voetbal, Cabaret & Theater bij Onlineticketshop. De Beste Tickets Koopt U Hier Veilig Online!


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3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

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Rated 1 out of 5 stars

They scammed me 360€ for 4 tickets

Bought 4 tickets for a music festival last week and i was charged 150€ for every ticket, the price was high but the shop assured me a good location, very close to the scene. However as i went to the festival i realised the seats that the shop sold me weren't the ones i paid for, i was given 4 seats that normally would cost 64€ because they were far away from the scene.
I called them the next day and they told me it was all my fault for not paying enough attention, so they admitted that they scammed me yet they refused to help me. Their service is BS and the after sell service is even worse.
I'll never buy tickets from them again.
Btw I bought the tickets 7 months before the festival.

December 7, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Juan,

Thank you for your message.

I am really sorry to hear that you are unsatisfied with our website and our customer service.

In order to help you, would you be so kind to provide us your order number? The order number is missing in your message!

Thanks in advance!

Regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Very bad experience

I was not aware that it wasn't Ticketmaster I had found but this Onlineticketshop. So I just, the other day, bought tickets for Marcus and Martinus at Royal Arena in Copenhagen on 10th February 2018. The tickets are each more than 300 kr. higher in price compared to ticketmaster. That is really way to much because ticketmaster actually have tickets for only 400 kr. each (row 15 compared to lousy row 27 that I got from you). Now I have these tickets to 900 kr. each and cannot recommend you at all! I could have bought four tickets for that price. Of course my research could have been better and I would then have saved a huge amount of money. But you do not do fair business anyway!

October 22, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Camilla,

Thank you for your feedback.

As we are a reseller, what you say is correct, we buy tickets from the original point of sale and we resell them. But as you specified they are bought by the official point of sale, so we can guarantee the validity of those etickets, and this is not always the case with resellers.

Furthermore I understand your question and I would like to give you an explanation about the difference that you have noticed in price.

As you know, Onlineticketshop is a reseller of tickets. To determine our pricing, we look at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand.

Onlineticketshop is transparent about its pricing, by always mentioning the original price below our price on our website. So you can make a fair decision whether the tickets are worth for you the amount requested.

In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here:
http://www.onlineticketsshop.com/about-us/terms-conditions

I hope my explanation does clarify this situation :-)

More questions? Send us an e-mail or contact one member of our staff by telephone on +31 50 2011520 (Mon - Fri 09.00 AM- 09.00 PM and Sat 3:00 PM - 9:00 PM).

Enjoy the event!

Regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Onlineticketshop just cheated us for 110 euro!! and there are no contact to them

My husband just bought tickets for Roger Waters in Denmark.Way over standard prices. He did not realize that online ticket.nl has so many claims and bad reputation. That online tickets cheat their customers.

We tried to get our money back before 24 hours, but the do not answer the phone - even they write here at Trust pilot that we shall just call them.

DON'T EVER BUY AT Online tickets - YOU CAN BUY SAME TICKETS AT OFFICAL PLACE EVEN CHEAPER!!!

October 6, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Mette,

Thank you for your time and your feedback.

I am really sorry to hear that you are not happy with our website, and is correct that we have bad reviews but also a lot of happy customers ;-)

Onlineticketshop aims to be transparent and clear towards all the customer, that is the reason why it is visible and specified on our main page and on every page that we are a reseller. We do not claim to be an official seller and we are also very transparent about about its pricing, by always mentioning the original price below our price on our website. So you can make a fair decision whether the tickets are worth for you the amount requested.

When you bought your tickets for Roger Waters the tickets were delivered immediately and you have dowloaded and opened them, therefore is not possible to take them back. To protect all our customer from scam we can not take back tickets that have been opened.
Furthemore when you place an order with us is specified in our Terms and Conditions, that you need to agree with, that the tickets are not refundable.

Those are original tickets so you will be able to enjoy the concert of Roger Waters and we hope we have clarified the situation.

We wish you a lovely day!

Regards,

Team Onlineticketshop

Rated 4 out of 5 stars

Købte billetter igennem …

Købte billetter igennem Onlineticketshop til Volbeats koncert i Parken.
Ingen problemer med selskabet. Fik billetterne hurtigt på pdf og vi havde en fantastisk aften.
Kunne have købt dem billigere men da var de længe udsolgt. At de skal have et gebyr for salg af billetter kan ikke slå mig ud.

Bought tickets through Onlineticketshop for the Volbeat concert in Parken.
No problems with the company. Got the tickets fast on pdf and we had a great evening.
Could have bought them cheaper but they were long sold out.
That they need a fee for the sale of tickets can not beat me.

August 31, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Kære Allan,

Tak for din tid og din positive feedback.

Vi er glade for at høre, at du havde en positiv oplevelse hos os ;-)

Hav en god dag!

Team Onlinetickeshop

Rated 1 out of 5 stars

FUP FIRMA

FUP FIRMA - hold fingerne langt væk!!!! De sælger billetter videre fra andre til overpris! Forlanger at købet skal annulleres - ellers bliver de meldt til polititet og ombudsmanden!!!! Da de ikke kan dansk....oversætter jeg dette til engelsk for dem.

BAD COMPANY - keep your fingers far away !!!! They sell tickets further from others to overpriced! Leaves the purchase to be canceled - otherwise they will be reported to the police and the Ombudsman !!!! Since they can not Danish .... I translate this into English for them.

August 1, 2017
Rated 2 out of 5 stars

Cancelled U2 tickets

I bought a couple of U2 tickets for the July Dublin concert back in January. I got to the gate and was turned back because apparently they had been cancelled in January. Ticketmaster, the original seller, said there was nothing they could do.
I called Onlineticketshop and after some delay, they managed to get me a couple of valid tickets from Viagogo. I paid well over the face value to get pitch tickets with unrestricted view (fair enough, it's a re-seller), but the replacement tickets that I received were right at the back of the stadium, miles from the stage. Not the best experience.

July 26, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Brandon.

Thank you for your time and your feedback.

We are really sorry for the unpleasant experience at the concert and we would like to apologize again for any inconvenience this might have caused.

Unfortunately this kind of situation it might happen since we are a reseller and we also depend on the communication from the original point of sale and from their decisions. We did our best to manage you new ticket and we also provided you with a full refund for the original tickets you have bought with us.

Again, we would like to underline that we did our best for you and that we are really sorry that your experience was not the best at all at the end.
We hope that we will get the chance to see you soon again on our web site in order to turn this bad experience into a positive one and to give you an unforgettable evening, which is our goal as a company for each of our customers.

We wish you a pleasant day.

Best Regards,

Team Onlineticketshop

Rated 1 out of 5 stars

i bought tickets for the U2 concert in …

i bought tickets for the U2 concert in dublin 22/07/17 , in jan, they were more expensive, but i didnt mind as this was a once in a lifetime experience for my son and i, we travelled to dublin and my son was stopped at he turnstile and told his ticket had been refunded, nothing on the ticket to contact seller etc, we were unable to attend the concert then, to say we are devastated is an under statement. i have just emailed the company so hopefully will get some sort of reply from them, and a total refund plus more, as they have stolen this very special time from my son and i!!!!
i have since been in contact with this company who have been very prompt with their replies, and have promised a full refund plus 20% of the purchase, i have not received it yet so watch this space and i will update accordingly.

July 24, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Lynn Tohall,

We are very sorry to hear about this bad experience. There has been a lot of contact between us. We were very shocked that you weren't able to attend the concert, so did our best to find out how that was even possible.

It is important that we do some research so it will not happen again. Because we were sorry you had received this amount of trouble we refund the money of your sons ticket plus the money of your own ticket back into your account.

Once more we are very sorry for this bad experience and will ensure that this can never happen again.

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Like almost all other comments on …

Like almost all other comments on Trustpilot, I can add my negative and very angry comments to Onlineticketshop. This is just at big scam company. I ordered 2 ticket for a concert i Copenhagen at the best location, but when I received the tickets, these was changed to a different place, different category, and of cause I still have to pay full price. I have been cheated, so stay away for these guys.

June 20, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Ole Østergaard,

We are sorry to hear that you are unhappy your order at Onlineticketshop!
The concert already took place, and we dearly hope you enjoyed the concert :)

In our administration we have seen that you have ordered tickets in section B4 for the Guns N'Roses concert in Parken Kopenhagen, the 27th of June 2017. This has also been confirmed in your confirmation e-mail, which you have received after ordering these tickets. Therefore we have sent you tickets for category B4.

Our prices are always based on the popularity of events, but we are very transparant about this. We always notify the original price of the tickets below our prices, because we want our customers to make a well-considered decision before ordering the tickets.

Hopefully this information is sufficient and when you have additional questions, please do not hesitate to contact us! We are available from 9 am until 9 pm by phone, mail, app and chat :)

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Scam webshop

This company promotes themselves as a ticket shop, but that is nothing more than a lie - I just got ripped off on 4 tickets to see John Legend at the Royal Arena in Denmark.
I think a refund of my money is in order!

April 11, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear mister Stappert,

We are disappointed to hear you have had a negative experience and feel unhappy about our prices!

Onlineticketshop is active as a reseller of tickets for more than a decade, and we want all our clients to feel happy about our services. We have looked up your ordernumber on your name, and we have just send you an e-mail with additional information about the prices listed on our website.

Anyway, we wish you a great event and in case you have any further questions please contact us directly!
We are happy to help you.

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Concert tickets

NEVER EVER buy tickets from these guys! I bought two tickets for a Sting concert in DK, and received FAKE tickets issued to another concert arena in another name. When I contacted them, they completely blew me off. This was of course after they charged my credit card overprice for the tickets! I strongly recommend you band them.

March 14, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Anne,

We are very sorry to hear that you have had a negative experience with our company!

Can you please contact us about this matter on +31 50 2011520? Then we will look for a good solution and solve this problem for you.

Thank you in advance!

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Terrible Terrible

I bought 2 SILVER Tickets for Bryan Adams Aed595 X 2 = Aed1190......and I received REGULAR Tickets of Aed295 !!!!!!!!!!!!!!!!!

This is terrible, Unacceptable and you are CHEATERS!!!!!!!!

NEVER EVER someone gonna buy from YOU!

everyone in Dubai knows now.
It's a reseller....wow DUBLE [[[[(((((([[[[

Ha, you will tell me,,,sorry to hear this and that ,,,we are resellers,,,,that is WRONG

February 28, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Tatjana,

Thank you for your time and your feedback.

We have checked in your order and you ordered the General entrance for Bryan Adams and that is the product that we have delivered to you. The price on the ticket is not the price that you have paid for, this is correct but I would like to explaint to you why.

As you know, Onlineticketshop is a reseller of tickets. To determine our pricing, we look at the popularity of tickets and the available number of tickets. The price is therefore determined by supply and demand.

Onlineticketshop is transparent about its pricing, by always mentioning the original price below our price on our website. So you can make a fair decision whether the tickets are worth for you the amount requested.

In our Terms and Conditions - with which you have agreed while placing your booking - the price difference is explained again. If you wish, you can find it again here:
http://www.onlineticketsshop.com/about-us/terms-conditions


We hope that this clarufy the situation and that you enjoyed the concert of Brian Adams ;-)

We wish you a nice day!

Team Onlineticketshop

Rated 1 out of 5 stars

Overprices!

The guarantee of tickets is 120% - but what they don't say is that the prices are almost twice as expensive as the original tickets JUST because it's pre-reservation. I told them to announce that, so if people really MUST buy the sold-out-in-10-minutes-tickets they can pay extra to guarantee a ticket...

February 6, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Julie,

I'm sorry that we where not clear in our last conversation with you. I would love to speak to you about your order. Please leave call us at our phone number: +31 502011520 or send us an e-mail with your ordernumber to info@onlineticketshop.nl.

I hope you will contact us and we can find a solution for you.

Yours Sincerly,

Team Onlineticketshop.

Rated 1 out of 5 stars

Overpriced!!!!

They charged me 10 euros more per ticket than the offical ticket sales site. I wish I knew.... I spent a total of 100 euros more than necessary, and the tickets have not arrived yet.

January 9, 2017
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Julie,

Thank you for your message.

I am really sorry to hear that you are unsatisfied with our website and our customer service.

In order to help you, would you be so kind to provide us your order number?

Thanks in advance!

Regards,

Maria,

Onlineticketshop

Rated 4 out of 5 stars

changed my mind

I had a few issues with timing of the tickets and tried to change them. After some time, I managed to have them changed to the desired timing!

November 18, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered tickets to see Bruce Springsteen in Horsens. I was a bit nervous about the booking and we there the tickets would be genuine etc, so I contacted online ticket shop on messenger and they reassured me.
I flew from UK to Denmark for the concert (still slightly concerned). The tickets were 100% genuine and absolutely perfect!
Yes I paid a little bit more for them, but otherwise I wouldn't have had a chance to go and get front of stage tickets too.
Ordering and payment was easy and I will 100% be using these guys again.

July 25, 2016
Unprompted review
Rated 1 out of 5 stars

Very bad. Avoid to buy tickets by them

This site is not authorized to sell some tickets for concerts or events. Buy tickets and resell them for is illegal in Belgium. Nevertheless, it does. It increases its prices by more than 40% and when you show up at the entrance, you hear your tickets are not valid.
However, onlineticketshop has quickly refund the money back. Very good reaction.

February 22, 2016
Unprompted review
Onlineticketshop Nederland logo

Reply from Onlineticketshop Nederland

Dear Daleje,
We are very sorry to hear you are not satisfied with our service and that - apparantly - your tickets were not valid.
Could you please contact us as soon as possible via info@onlineticketshop.nl (please use your ordernumber as reference) so we can find a solution with you for this?

Regards,
Onlineticketshop Customer Care

Rated 1 out of 5 stars

Andre Rieu in Maastricht

Looking very much forward to a carefully planned holiday in the city of Maastricht where we should have the tour of our life to celebrate my friend’s 75th birthday at the fantastic Andre Rieu Concert on 10th July 2015.
Then we just got an e-mail instead of our tickets saying that they are very sorry bla bla bla, and that they don’t have the tickets that we booked and payed for in their presale last year on 25th September. Every thing was settled with hotel, restaurant etc. but all for nothing.
Now we are waiting for them to answer our two e-mails, but until this moment there is no response. So there is an absolute lack of customer service. Wonder if we will ever get our money back since they don’t bother to give any answer. Very unserious business.

June 27, 2015
Unprompted review
Rated 1 out of 5 stars

Andre Rieu

After carefully planning a special trip to see Andre Rieu in Maastricht for my mum's 80th birthday, we have been emailed today to say onlineticketshop have not got our tickets! We booked and paid for these last year and have travel and hotel booked too. I have tried calling but cannot get through and am disgusted by their lack of customer service. We have near front row tickets booked and it cost us a small fortune to plan this trip including hotel and travel. Do not touch with a bargepole! Find a reputable company to buy your tickets. This is the concert on 10th July 2015, so we are now at a loss as to what to do.

June 26, 2015
Unprompted review
Rated 5 out of 5 stars

No problem!

Went to see Fleetwood Mac at Ziggo Dome in Amsterdam - a fantastic show. Our seats couldn't have been better. I have to admit I was a bit sceptical at first about buying tickets online for a fraction of the original cost. I couldn't get through on the phone so I was a bit nervous, but after sending an e-mail I got a very nice friendly response and the tickets were sent immediately by e-mail. I have no problem recommending this onlineticketshop further.

June 22, 2015
Unprompted review

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