Onlineticketshop  Reviews 

1,406
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

It was absolutly incredible! Even though weve been at the last row, it was almost as ecxiting as floor tickets. Maybe we were far away, but you guys made sure thay every one in every seat could enjoy... See more

Rated 2 out of 5 stars

I have bought 4 tickets to celine dion. I can't see the tickets on my page after it got canceled, but I haven't got my money back, they have been difficult to get in touch with Now it's just to see... See more

Rated 4 out of 5 stars

The event was rescheduled from 2020 to 2022 and also the venue changed. First asked for a refund, but got the answer that the tickets were not refundable, but heard that some people had gotten refunds... See more

Rated 1 out of 5 stars

Bad service, bad custommer support. If a concert is delayed multiple times they won't refund the ticket. Prices are also higher than other places - if you want to purchase a ticket, they are not the p... See more

Company details

  1. Amusement Center
  2. Event Ticket Seller

Information provided by various external sources

Premium Tickets for Concerts, Football, Comedy, Theatre and all other Events Worldwide. Buy Safe & Secure with Onlineticketshop! 100% Guaranteed!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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3.1

All reviews

(1,406)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Loved the concert. Andre and his Orchestra were just fantastic.
Everyone at the Arena were very helpful.
Special night out

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Simply Brilliant

From buying the tickets, to parking, staff, venue, warm up act to Simply Red, this concert was one of the best I've gone to and I've seen a good many. The seats we had were up near the front and the atmosphere was amazing. Definitely recommend them, along with Simply Red and venue.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I bought two tickets to see Simply Red on this website. Tickets were emailed immediately.
Due to Covid the concert was postponed a number of times. We finally got to use them on Wed 2nd Feb.
I received updates throughout the pandemic with information about the gig. A great service indeed. The gig was amazing. We had brilliant seats, 11 rows from the stage. A perfect view and space to dance.
Worth waiting over two years for 💃

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

I bought two tickets to The Weeknd in…

I bought two tickets to The Weeknd in Paris.
First the event got postponed and now cancelled.

Just got an email saying I will be receiving a voucher, it is not possible to get a refund.

I haven't got any voucher and they have removed all of their contact information so it is not possible to get a hold of them.

This whole thing is a scam be aware

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Be aware if ordering tickets from…

Be aware if ordering tickets from Onlineticketsshop and your show gets cancelled. Nothing less than full reimbursent is to be expected as that is what they get from Ticketmaster, and it's also stated on their website, however they won't hold that promise.

Normally, I would get my tickets at the official ticket sale site but in this case it was sold out quickly. I found Onlineticketsshop and got my tickets by paying a premium, which was fine. However, the show got pushed due to the pandemic and recently it was actually cancelled (NOT due to the pandemic) because the artist wanted to do something bigger now that so much time has gone by. Previous ticket holders will get an early bird chance to buy tickets to the new show, but since Onlineticketsshop won't refund my tickets I won't be able to do that.

I got a voucher for the original amount to use on their website. They sell overpriced tickets that won't be reimbursed in case of cancellation, no thanks.

TL;DR
Even though Onlineticketsshop get full reimbursement from Ticketmaster, they refuse to reimburse the customer

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

Voucher dosnt work.

HELLO: i have a voucher for €224 that expires the next 22th 09 2022 . Im trying to purchase 2 tickets now, and the system dosnt allow me to use the voucher and request a credit card which of course i will not give to you. I need you to solve my problem otherwise I will be obligated to submit my complains both to the Norwegian and Dutch authorities of Consumer protection.

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Any fears were unfounded

The tickets arrived without trouble and though I was surprised there was no seat number I was correctly reassured through email none were needed.

Great price, great seats and a great game.

I recommend the Onlineticketshop.

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

Fake company

Onlineticketshop: ”Unfortunately it is not possible to cancel your order. The Corona virus (COVID-19) is an extremely exceptional case that caused a force majeure within our company, due to which we unfortunately cannot cancel your order. You can also read this in our Terms and Conditions.

“In case events must be rescheduled due to force majeure (such as but not restricted to exceptional weather conditions, natural disasters, epidemics, pandemics and/or by order of the government) cancellation is not possible.”

If you are not able to attend on the new date, I advise you to sell your tickets via Ticketswap or Viagogo. I apologize for the inconvenience and thank you in advance for your understanding”

Fake company!!!

January 23, 2021
Unprompted review
Rated 1 out of 5 stars

I bought Tickets for the Kiss concert…

I bought Tickets for the Kiss concert that was suppose to be held in South African in July, due to Covid-19 this concert was cancelled, with no future dates.
On line ticket shop refuses to refund our money and has offered us a voucher plus 10% for any future concerts to be held in South Africa.
They claim that their terms and conditions state no refunds and that vouchers will be supplied.
Since when is this good business practice, they take our money and we now have to be happy with a voucher which will be probably never use, R4000 is a lot of money in SA terms.
Never again will I use this site to book a concert.
We are all in this together but it looks like the clients are far worse off than the service provider.

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

First off, My mistake for even falling for this site. When searching for the band I wanted tickets for this one popped up first on google. Did not know until it was too late that this site resells tickets so you do not have any guarantee if the tickets will work or not. Annoyed because they scammed us for thousands!! Do not buy from them!!!!
They are VERY quick to answer you when you want something Back from them.

After reading the negative feedback they always say they are not a scam company and it says so all over they page that they resell tickets to save their skin. Very clever and known moves for scam companies. But when you visit the site for the first time no where does it get in your face that this site is reselling. You have to be on the page and click some pages or scroll a little too see. So No , it’s not that clear to see. Again a good tactic for these companies. Although some tickets may work for some . The Utterly misleading site (Which they state it’s not) how is it not when SO MANY say the same.

I bought 2 tickets to Rammstein 2020 , the best tickets available. Unfortunately got dragged into this site by mistake in a hurry because they sell out so quick. Overpriced as hell. Rammstein announced later on , that they would have a second concert the next day too. I bought 2 tickets for next day also(from ticket
Master), To have in case these flopped. Then covid-19 happend. You would think other rules applied or some form for compassion would take place as som many suffered and still suffers.

So it turned out Rammstein and the venues had to cancel everything for 2020. And that they will be back on the same-ish date next year 2021. Totally fine , for the circumstances. But they now merged the two concerts in one. So all of us with 2 day tickets were left in the pit. We have the right for refund from eventim & Ticketmaster . And my tickets are from eventim just unfortunately from this lousy scam site. They are VERY VERY QUICK to answer emails now when it comes to refunds. Got an answer almost right away. Copy and paste answers I guess. NO REFUNDS . They also made sure to copy and paste that it says so in their terms of service; pandemics = no refunds.

I may take legal action to see the options here , cause it is a lot of money for them to reply and say I should use 2 sites they recommend for me to sell my tickets on cause they can’t help me. You are a company right? You should be able to help and resolve the issue. That is also why so many think it’s a scam. Not just for tickets not working but the ethics the unprofessional company have too. After the first VERY QUICK copy paste response I asked again why I could not get a refund when all the others do? WE HAVE TICKETS FOR 2 days , and they changed for 1 day. AND also changed for the next year. But NOW, no answers , NO REPLY. Just : it says so in our terms of service. They got us wrapped in that. That’s the only way they get through. Extremely sad and frustrating. (their answer for the no reply will be if answered : we have so many emails to answer) but they are rather quick for the first automatic reply for no refunds. Thank you for making 2020 even worse.

But all in all. They do not care.
So do not buy from this site.

PLEASE NO NOT BUY FROM HERE!!!

OVERPRICED
NO HELP
NO REFUNDS
NO GUARANTY
Please Stay away.

I almost never bother to give reviews or argue. But this....

May 21, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Silvija,

Thank you for your review.

Onlineticketshop is a reseller of tickets. This fact is stated clearly on our website: in a banner, clearly displayed at the very top of our webpages and in our Terms and Conditions. Additionally we make the difference in price clear by stating the original price of the ticket alongside our own prices. That way you, as a customer can make a well-informed decision about whether or not to buy your ticket with us. I want to underline that it is the customer's duty to read all information supplied by the merchant, especially the Terms and Conditions.

You claim that with Onlineticketshop you supposedly have no guarantee of a valid ticket. If you would have read our Terms and Conditions, you would have seen that Onlineticketshop DOES offer a ticket guarantee of not 100%, but 120%! That means that, if you are denied access to an event with a ticket bought at Onlineticketshop, which in itself is extremely rare, you will receive the full amount back, plus an extra 20 per cent for the inconvenience this caused you.

As you might understand, the entertainment branche is taking a very hard hit during this Covid-19 pandemic. Many concerts are being cancelled or postponed, which is a huge financial burden on event organisers, venues, caterers, security companies, stage technicians, and many more! To ensure the longevity of the entertainment branche to be able to enjoy concerts, shows and festivals when Covid-19 is over, we ask you to keep your tickets or agree to a voucher, with which you can support the branche. Because Onlineticketshop wants to help out struggling entertainment companies as well, we add an additional 10% to your voucher. That way you have more to spend for another event and we support our favourite concerts, festivals and shows together!

I hope that you reconsider our offer. Also, I would like to let you know that the latest message we received from you is from May 20th. If you sent us another message after that, we did not receive it. Please contact us again in that case.

Kind regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

It all works perfect

Everything from booking - confirmation - security and follow up have been more than appreciated.
Actually,of course,one can become a bit nervous if those tickets are valid etc. Though from own experience,this is a great ticket engine if you want those tickets that are sold out other places.
Thank You.

March 2, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Joachim,

Thank you for your positive feedback! It is nice for us to hear that we are making people happy with our service. This motivates us to continue with it.

We hope to see you back again soon at Onlineticketshop!

Kind regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

Thumbs up

Got my ticket as soon as they had found and booked what I wanted.

Great service, you don’t need to sit for ours when the tickets are released.
Do what your best at and let these guys do the job for you.

Worth it!

February 24, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Daniel,

Nice to know that you are satisfied with our service! That is what we aim for and this motivates us to continue doing what we do.

We hope that we can be of service to you again soon :)

Kind regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

Au toooop !

Au toooop ! Le concert super cool, la surprise de Roméo elvis encore mieux !

February 20, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Cher/Chère Jessy,

Merci pour vos compliments! Nous sommes heureux que vous ayez passé un agréable moment au concert de (naam concert).

Au plaisir de vous revoir bientôt,

Cordialement,
Sophia
L’ Equipe Onlineticketshop

Rated 5 out of 5 stars

Great experienceA MA ZING

Great experience. Tenacious D are Amazing!!! Hope to go again for other shows

February 15, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Peppe,

Nice to know that you are satisfied with our service! That is what we aim for and this motivates us to continue doing what we do.

We hope that we can be of service to you again soon :)

Kind regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

I bought my tickets when they weren't…

I bought my tickets when they weren't available anywhere else for a very normal price. At first i was a bit sceptical bit in the end everything worked perfectly.

February 6, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Nejc,

Thank you for your positive review! We are thrilled to hear that you are satisfied and this motivates us tremendously to continue providing a good service.

We hope to see you back again soon at Onlineticketshop :)

Kind regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

Exellent performance !

January 26, 2020
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Keven,

Thank you for taking the time to write this review! I am glad to hear that you enjoyed the event!

We hope to welcome you back as a customer soon! :)

Kind regards,

Leanne
Team Onlineticketshop

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