Onlineticketshop  Reviews 

1,406
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

It was absolutly incredible! Even though weve been at the last row, it was almost as ecxiting as floor tickets. Maybe we were far away, but you guys made sure thay every one in every seat could enjoy... See more

Rated 2 out of 5 stars

I have bought 4 tickets to celine dion. I can't see the tickets on my page after it got canceled, but I haven't got my money back, they have been difficult to get in touch with Now it's just to see... See more

Rated 4 out of 5 stars

The event was rescheduled from 2020 to 2022 and also the venue changed. First asked for a refund, but got the answer that the tickets were not refundable, but heard that some people had gotten refunds... See more

Rated 1 out of 5 stars

Bad service, bad custommer support. If a concert is delayed multiple times they won't refund the ticket. Prices are also higher than other places - if you want to purchase a ticket, they are not the p... See more

Company details

  1. Amusement Center
  2. Event Ticket Seller

Information provided by various external sources

Premium Tickets for Concerts, Football, Comedy, Theatre and all other Events Worldwide. Buy Safe & Secure with Onlineticketshop! 100% Guaranteed!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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3.1

All reviews

(1,406)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

I can't recommend them more! Best customer service ever! Greetings from Hungary!

December 20, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Tibor,

Thank you so much for taking the time to write a review about our business.

I am happy to hear that you enjoyed our service and I hope that the person whom you gifted the tickets will enjoy the concert!

Warm regards,
Kevin
Team Onlineticketshop

Rated 5 out of 5 stars

So well organised and fantastic show

December 14, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Carolyn,

Thank you for taking your time to write a review.

I am delighted to hear that you enjoyed Hozier's show and I hope to welcome you back soon as our customer.

Warm regards,
Sophia
Team Onlineticketshop

Rated 5 out of 5 stars

Everything was just perfect!

December 3, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Marina,

Thank you for taking your time to write a review about our service.

I am delighted to hear that you enjoyed your experience with us and I am looking forward to welcoming you back again soon as our customer.

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Wery satisfied with everything

November 28, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Stephan
Thank you for taking the time to write a review.
I am glad to hear that you are happy about our service.

We hope to have you back as a customer soon!

Regards,
Leanne, Team Onlineticketshop

Rated 5 out of 5 stars

Super service

Super service. Great to buy tickets here. 👍🏽

October 28, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Jens,

Thank you for taking the time to write a review about our service.

I am delighted to hear that you enjoyed your experience with us and I hope to welcom you back again soon as our customer.

Warm regards,
Maria
Team Onlineticketshop

Rated 1 out of 5 stars

thank you

thank very much Clelia for your process. Congratulations because you are a great team.

My best regards,

Núria

October 8, 2019
Unprompted review
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Reply from Onlineticketshop

[Update October 14th 2019]

Dear Núria,

I am happy to hear that you were able to book your tickets for Elton John and that you enjoyed the contact with my colleague. I would appreciate it if you could also change your star-rating for us.

I wish you a lot of fun at the concert next year!

Warm regards,
Maria
Team Onlineticketshop

---

[Tuesday October 8th 2019]
Dear Núria,

Thank you for your feedback.

Because we often times purchase our tickets in pairs, we rarely offer single tickets. However, I would like to see whether we can make an exception for you.

Could you please contact our customer service regarding your request? We would need to know for which date you would like to buy tickets for. We do have a Spanish speaker available to help you today. You can send us an email to info@onlineticketshop.es or call us at +31 050-2011520.

Additionally, I would appreciate it if you could remove your review, as it is not a service experience with our company as you have not yet placed an order.

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Good experience

Good experience. A random name on the tickets, but who cares, they were valid.

October 5, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Morten,

Thank you so much for taking the time to write a review about our service.

I'm glad to hear that you enjoyed your experience with us. I hope that you liked John Mayer's show and I hope to welcome you back again soon as our customer.

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

the king is truly still ruling the…

the king is truly still ruling the scene of black metal. ventet så længe på at opleve King Diamond så 5 plus herfra og skønt publikum.

October 3, 2019
Unprompted review
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Reply from Onlineticketshop

Kære Mikael,

Tak så meget for at du tog dig tid til at skrive en anmeldelse om din oplevelse.

Det glæder mig at høre, at du nød King Diamond-koncerten, og jeg håber snart at være til tjeneste for dig igen.

Varme hilsner,
Maria
Team Onlineticketshop

---

Dear Mikael,

Thank you so much for taking your time to write a review about your experience.

I am delighted to hear that you enjoyed the concert of King Diamond and I hope to be of service to you again soon.

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Tickets arrived as promised

Tickets arrived as promised. Although there is a markup by the reseller it was within the realms of what you would expect. Communication was good - I had to change delivery address in the intervening period.

September 22, 2019
Unprompted review
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Reply from Onlineticketshop

Dear customer,

Thank you for taking your time to write a review about our services. I hope that you enjoyed the match!

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

great show_Evanescence

great show! thank you Onlineticketshop!

September 17, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Alex,

Thank you so much for your time to write us a review.

I am happy to hear that you enjoyed the show by Evanescence and hope to welcome you back again soon as our customer.

Warm regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

1.-excelent organization .

1.-excelent organization .
2.- please don´t ask print the tickets , only digital .
Thanks

Carlos

September 16, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Carlos,

Thank you very much for your kind words. I hope you will enjoy the concert!

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Best thing I have ever done 😍

Best thing I have ever done 😍 had the time of my life! When Khalid came on stage I cried like a crazy person! 🤷🏼‍♂️😭❤️

September 15, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Jill,

Thank you so much for taking the time to write a review about our service.

I am thrilled to hear that you enjoyed Khalid's concert so much! Nothin' feels better than this 🎵

I hope that we will welcome you back again soon at Onlineticketshop.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Great service, quick and reliable

I bought tickets to the ariana grande tourin prague.
Although the date of the show change by the singer problem, we got a fast response from the seller, by watsup and also by mail.
The seevis was Excellent and very fast.

September 6, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Sir/Madam,

Thank you so much for your kind words.

I hope that, despite the last-minute change of date, you enjoyed the spectacular show of Ariana.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

It was AMAZING

It was AMAZING! There are no words on Earth to say about it! I truly LOVE HER!

September 6, 2019
Unprompted review
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Reply from Onlineticketshop

Dear Larisa,

I am delighted to hear that you enjoyed the show so much!

Thank u, next ♫ I hope that we can be of service to you again when Ariana returns to Europe on her next tour!

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Five stars!

Everything was perfect, brilliant service!

August 26, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Laura,

Thank you so much for your kind words! We hope you enjoyed the show.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Thank you so much!!

Thank you so much!!! for this amazing and memorable concert we attented on july 16th in Bordeaux Satde MATMUT. We enjoyed so much, and were very impressed to get lucky to attend MUSE and their simulation theory Tour!!!
The stadium was gorgeous and our favourite pop rock music group was just magnificient.
Thank you again for your answser as we were a bit worried regarding the validiy of our tickets.

One of the best concert ever ….!
I can now assure you that my next purchase of ticket will be on Onlineticketshop!!!

With our warm regards

August 19, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Carine,

Thank you so much for your kind words about our service. We are thrilled to hear that you had a blast at Muse's concert and we hope to welcome you back again soon at Onlineticketshop.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Hi. ABOUT PINK. 😊

Hi.
I have been to many concerts and it was the best until now. Pink are fantastic and have a amazing performance.
It was GREAT. 👍👍
//Henrik

August 16, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Henrik,

Thank you very much for your kind review. We are happy to hear that you enjoyed Pink's concert!

We hope to welcome you back again soon as our customer.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Everything goes well with this ticket…

Everything goes well with this ticket dealer. I can recommend.

August 16, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Jan,

Thank you for your kind words. I hope that you enjoyed Rammstein's music and fire show!

We hope to welcome you back again soon as our customer.

Kind regards,
Maria
Team Onlineticketshop

Rated 5 out of 5 stars

Great communication, great seats.

Great communication and customer service. I had emailed about getting 8 adjacent tickets (Ajax vs. Emmen) but only bought 6; they held all 8 for me until I had final word whether I needed the extra 2 or not. Fantastic service. It did take a day or two to get the PDF tickets emailed, but they came in plenty of time and were great seats. They answered all my followup questions promptly. Tickets had original purchaser (I assume) name on them but UPC bar scan was all that was needed at the stadium. Everybody had a great experience at the game (US students abroad, all of them at their first European soccer match).

August 12, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Philip,

Thank you very much for this very laudatory comment from you.

We will strive to maintain the quality of our service to be able to satisfy you during your next visit to us.

See you soon! ;-)

Regards,

Team Onlineticketshop

Rated 4 out of 5 stars

Rammstein's slod out gig

Got the tickets on time and everything worked out smoothly

August 12, 2019
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Emilia,

Nice to know that you are satisfied with our service! That is what we aim for and this motivates us to continue doing what we do.

We hope that we can be of service to you again soon :)

Kind regards,

Team Onlineticketshop

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