Onlineticketshop  Reviews 

1,406
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

It was absolutly incredible! Even though weve been at the last row, it was almost as ecxiting as floor tickets. Maybe we were far away, but you guys made sure thay every one in every seat could enjoy... See more

Rated 2 out of 5 stars

I have bought 4 tickets to celine dion. I can't see the tickets on my page after it got canceled, but I haven't got my money back, they have been difficult to get in touch with Now it's just to see... See more

Rated 4 out of 5 stars

The event was rescheduled from 2020 to 2022 and also the venue changed. First asked for a refund, but got the answer that the tickets were not refundable, but heard that some people had gotten refunds... See more

Rated 1 out of 5 stars

Bad service, bad custommer support. If a concert is delayed multiple times they won't refund the ticket. Prices are also higher than other places - if you want to purchase a ticket, they are not the p... See more

Company details

  1. Amusement Center
  2. Event Ticket Seller

Information provided by various external sources

Premium Tickets for Concerts, Football, Comedy, Theatre and all other Events Worldwide. Buy Safe & Secure with Onlineticketshop! 100% Guaranteed!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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3.1

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(1,406)

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Rated 2 out of 5 stars

No contact after purchase details completed and tickets ordered.

Hi - I'm using onlineticketshop for the first time. I booked 2 tickets to queen in auckland for next year and that was 4 days ago - I have had no confirmation emailed or the tickets sent.....the home page doesn't allow me to login and check the status, I have had to use the contact bar and hope for a response. It makes me extremely nervous.

June 25, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear miss Hubbard,

Thank you for your message.

We are very happy to welcome you at Onlineticketshop, since you are one of our first customers ordering from New-Zealand! :)

Since you informed us that you did not yet receive your confirmation e-mail for your order, we have just sent the confirmation e-mail once more.
Hopefully you have now received the confirmation for your order of 2 tickets for the concert of Queen + Adam Lambert now!
The tickets you have ordered will be send as soon as we have got them in stock.

We always send the tickets maximum 2 weeks prior to the event, but we do our best to send the tickets earlier ofcourse!
When you have received the tickets, please download the e-tickets.

In case you still did not receive our e-mail, please contact us on +315.02.01.15.32 (monday till friday: 9:00 am - 21:00 pm, and saturdays 15:00 pm - 21:00 pm)

Hopefully this information is sufficient.

Kind regards,

Team Onlineticketshop

Rated 5 out of 5 stars

Bruno Mars Concert Oslo

Everything work proper. Golden tickets. Excellent show and artist

June 14, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Andreas,


Thank you for your positive review, we are happy to hear you enjoyed the show!

Hoping to welcome you at Onlineticketshop in the future :)


Kind regards,

Team Onlineticketshop

Rated 5 out of 5 stars

All good

Everything was ok . Few people have been very fast and polite in comunication cause I tryed few times to buy or not or which circle and so on . All in all : very good .
Cheers Igor

June 3, 2017
Unprompted review
Rated 3 out of 5 stars

Everything works fine.

Everything works fine.
For me it was a little strange, that tix were sent by attached link in a unsecure mail.
If it would be a safer way, I would give 5 stars.
Thanks

May 27, 2017
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine, we received the tickets 1 or 2 days after we made the purchase. Simple. No problems.

May 13, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your positive message, we are happy to hear you have received your tickets a short time after ordering the tickets :)
We hope you will enjoy the event!

Rated 5 out of 5 stars

Absolutely no problems in finding …

Absolutely no problems in finding available tickets, ordering and receiving, very pleased :-)

April 24, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your positive review, we are happy to hear this! :)

Looking forward to welcome you at Onlineticketshop in the nearby future.

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Crazy overprice

I can't recommend this company. I paid well over double the normal fee.

March 6, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your message!

We are sorry to hear that you are disappointed about the price which you have paid for your tickets, bought at our company.

Therefore we would like to better explain our prices! Can you please contact us by phone on: +31 50 2011520 (09.00 - 21.00 o'clock from Monday-Friday and 15:00-21:00 on Saturday). You can also send an e-mail to: info@onlineticketshop.nl or chat/app us. We will reply within 24 hours!

If you do not want to contact us directly concerning this matter, you can also read about our prices in our FAQ, via the following link: http://www.onlineticketsshop.com/about-us/faq/why-is-the-price-mentioned-on-the-ticket-lower-than-the-price-i-actually-paid-for-the-tickets

Kind regards,

Team Onlineticketshop

Rated 5 out of 5 stars

Fast and effecient

No problems?

March 1, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your positive review, and we are happy to hear that you did not experience any problems!

Looking forward to see you back at Onlineticketshop in the future :)

Have a nice day!

Kind regards,

Team Onlineticketshop

Rated 5 out of 5 stars

Metallica/Copenhagen

Must admit we were a bit dubious about the tickets we bought for the Metallica concert but they were genuine and we were right at the front would definitely use this company again.

February 23, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your message and for your positive review!

We are happy to hear this, and we hope to see you back at Onlineticketshop in the nearby future :)

Have a nice day!

Kind regards,

Team Onlineticketshop

Rated 1 out of 5 stars

Overpricing!!!

I bought two tickets for the Weeknd and they charged me almost double the Price of the Price on the tickets. At no point during the purchase process was I informed about the "normal Price". Buy your tickets somewhere else!

February 20, 2017
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Thank you for your message!

We are sorry to hear that you are disappointed about the price which you have paid for your tickets, bought at our company. We would like to explain more about our prices! Can you please contact us by phone on: +31 50 2011520 (09.00 - 21.00 o'clock from monday-friday and 15:00-21:00 on saturday). You can also send an e-mail to: info@onlineticketshop.nl or chat/app us. We will reply within 24 hours!

Kind regards,

Team Onlineticketshop

Rated 4 out of 5 stars

Excellent service and quick response time

All worked out well when buying tickets for Guus Meeuwis in the Ziggo Dome Amsterdam.
Only issue is that site is still blocked when trying to book out of Belgium and that was a reason for concern. But the tickets worked and the 10 of us had a fantastic evening right in front of the stage!

December 23, 2016
Unprompted review
Rated 1 out of 5 stars

Stay away from this site.

Stay away from this site. Total overprices of "resold" tickets.
And it is not possible to validate the ticket's any were. And as many other say, they do not answer to mail regarding this problem.

Selling ticket to overprices is not legal according to danish laws.

December 9, 2016
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Rene,

I feel sorry for our mistake to not reply on your e-mail, my apologies. I do however want to say that all our e-tickets are offcial and 100% valid. We buy them from different kinds of pre sale and fanclub moments. So you will not have to worry about the validity.

Regards,

Jordy

Rated 1 out of 5 stars

SCAM - TOTALLY OVERPRICED!!!

I purchased tickets in pre-sale, and their "fee" was DKK 443.00, not in total but PER TICKET (about 60 euro per ticket!), which was impossible to tell up front! All sales are final of course, and can't be annulled. It wasn't until I received the actual tickets that I saw the price difference!
DO NOT USE!!!

UPDATE:
On top of the so-called "fee" (almost double the price of the ticket), they also added a handling fee, and the EUR amount was not listed during the sale. The total was thus higher than anticipated.

The names on the tickets I received are not to be found anywhere. I've searched Danish "yellow pages" etc. The email addresses were generic outlook.com addresses that can be created by anyone anywhere. The Danish phone numbers lacked the last digit, so I couldn't call them either.

As it was impossible to get Onlineticketsshop to guarantee their validity after several emails, and they do not answer, when I ask them for information about their so-called "repliable suppliers", I have followed advice from the official ticket sales agency for this concert in Denmark and reported Onlineticketsshop to the police.

December 6, 2016
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Rene,

I feel sorry for our mistake to not reply on your e-mail, my apologies. I do however want to say that all our e-tickets are offcial and 100% valid. We buy them from different kinds of pre sale and fanclub moments. So you will not have to worry about the validity. And please as stated on our website , this is our phone number +31 (0) 50 201 1520. Please call us and I would love to talk this through with you.

Sincerely,

Jordy

Rated 5 out of 5 stars

F1 Abu Dhabi Tickets perfect!

In June nowhere F1 (Abu Dhabi Hill) tickets available, but Ticketsonline where able to purchase those tickets for the official price without extra fee. Because of a change in the ticketsystem we although get better tickets, we get a upgrade. We have constantly be informed about the situation, even when there was a problem with sending the tickets to the Netherlands. Collecting the tickets at the ticketoffice at the circuit was perfectly arranged just as told by Ticketonline. We have had a perfect service from buying the tickets untill our visit at the circuit!

December 2, 2016
Unprompted review
Rated 5 out of 5 stars

Recommendations!

The tickets arrived on time. Exactly what we have asked for!

December 2, 2016
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Dragana,

Thank you for your comment! We are very happy to hear that you are happy with our services. We hope to see you on our site soon again!

Kind regards,
Team Onlineticketshop

Rated 1 out of 5 stars

It's a scam!

I bought the Aerosmith's tickets (Madrid) on this web. It was a Christmas gift for my husband and I bought for the golden ring's tickets. They send me general tickets. I tried to explain that it wasn't my tickets and they always said:"the ticket are ok". Last Saturday they called me and said: You are right, on monday we will call you with "a nice solution" . Nobody called me on Monday. Now I try to refund the tickets and they say: "the ticket are ok" again and again and again... I make a mistake buying on this web and I wish that nobody have the same experience. Now I'm more poor and I don't have a Christmas's suprise... I feel very angry and Sad.

November 22, 2016
Unprompted review
Onlineticketshop  logo

Reply from Onlineticketshop

Dear Cris,

We are sorry to hear that you had this experience. We found a solution for you in November, which is a good solution both ways. Should you still have any comments for us, please do not hesitate to send us a message!

Kind regards,
Elisa

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