Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
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I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
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Great brand.
I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really pleased. The fit, quality and feel of the clothes is great, my items arrived really quickly and were packaged securely and I will definitely be ordering more items in future.
May 9, 2026
May use AI-assist with repliesRead more
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Don't buy online vouchers from this…
Don't buy online vouchers from this company. They have no interest in you once they have your money!
I bought a £50 voucher for Christmas for my son (2025) who tried to spend it and was told he couldn't. I have tried ringing, answers are in Danish or Dutch, messaging via their Chatbot who sends you round in circles and emailing to say they are following it up and who are not. I have heard nothing. They have no interest in aftersales or customer service whatsoever. Trading Standards is my next port of call.
April 15, 2026
Unprompted review
Reply from ONLY & SONS Online Shop
Hi,
thank you for taking the time to share your feedback with us.
We completely understand how frustrating and disappointing this situation must be, especially after purchasing a voucher as a Christmas gift for your son and then experiencing difficulties using it and getting support afterwards.
We are truly sorry for the inconvenience, frustration, and lack of communication you have experienced. This is certainly not the level of customer service we aim to provide, and we sincerely apologise for the difficulties you have faced when trying to contact us.
An agent from our customer service team is now actively handling your case and will reach out to you as soon as possible so we can investigate the voucher issue properly and work towards a suitable solution for you.
Thank you again for your patience and for bringing this matter to our attention. We wish you all the best.
Best regards,
BESTSELLER online shops
Customer Operations
Very happy with everything
Very happy with everything. Quality of product, speed and efficiency of the delivery.
May 3, 2026
I like the size stretch and prize
April 30, 2026
Good shirts but sizes inconsistent. Postage costs put us off trying a different size
We love your linen blend shirts for men. Bought 2 in a size we know fits from previously. We also ordered an Oxford cotton blend shirt in the same size and it is too small. This is disappointing as we thought the shirt very smart and we have to pay return postage, which we knew in advance. This is putting us off from ordering a bigger size. We would have to pay for delivery again and if too large then pay yet again to return. Exchanges are not possible, which feels unfair given the sizing discrepancy.
April 24, 2026
Great jacket
April 18, 2026
Good service & quality item.
April 12, 2026
Grey trousers
I think to send out merchandise with 1 leg of a pair of trousers way longer than the other is diabolical, I've used only sons for yrs now and it's damaging!!!!
April 12, 2026
Reply from ONLY & SONS Online Shop
Hello Mark,
Thank you for taking the time to share your comments with us.
We’re very sorry to hear about your experience. Receiving an item with such a clear production issue is certainly not the standard we aim to deliver. We completely understand your frustration, especially as a long-time customer.
After reviewing your case, we can see that one of our customer service agents has already been in contact with you and provided assistance regarding this issue.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER online shops
Customer Operations
Yet again I find the whole process of…
Yet again I find the whole process of buying clothing from Only & Sons online so easy (not always with other sites). Good quality items and at reasonable prices. I am a young at heart 72 year old and find several of the ranges are just my style and I do not need to worry about fitting as everything I have bought so far fits perfectly. I think the phrase is 'true to size'. Long may it continue. Thank you.
April 12, 2026
Great fast delivery but..
Great fast delivery
Good value quality clothes
One issue… I order same size jeans each order but they are always different lengths ?
April 4, 2026
ONSFRED T-shirts are the absolute best!
Hands down the ONSFRED T-shirts are the best I’ve ever bought, the fit is spot on and they feel amazing to wear. The same applies with the ONSCERES Regular Fit Sweatpants, fit and feel are amazing. Highly recommend both products.
April 5, 2026
Speedy delivery
Speedy delivery, products are perfect, great quality and even better fit.
April 5, 2026
Ordered belts
Ordered belts. Measured my old ones, ordered same length and they're too big.
Costs me four notes to return.
Waste of time and money.
April 4, 2026
Reply from ONLY & SONS Online Shop
Hi Michael,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the belts you ordered did not fit as expected, despite you carefully measuring beforehand, and that the return costs added to your frustration. We completely understand how disappointing this experience must have been.
We sincerely apologize for any inconvenience this may have caused.
We have now made sure that one of our customer service agents is looking into your case and will reach out to you as soon as possible to see how we can assist you and find a suitable solution.
Thank you again for bringing this to our attention. We appreciate your feedback and wish you all the best.
Best regards,
BESTSELLER online shops
Customer Operations
Great updates on the delivery
Great updates on the delivery. Delivered before expected delivery date.
April 3, 2026
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