Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery took ages
Delivery took ages. Tried to contact customer service while I was waiting to get an update as there was tracking available. Went on webchat no response emailed multiple times no response. Only got a response once the package had been delivered. Terrible service
December 15, 2025
Reply from ONLY & SONS Online Shop
Hi Sinead,
Thank you for bringing this to our attention. We understand how disappointing it is to experience long delivery times and to have difficulty reaching customer service while waiting for updates.
While tracking information is provided once available, delays can unfortunately occur with delivery partners, especially during busier periods. That said, it is certainly not the experience we aim to provide, and the lack of timely responses while your order was in transit is acknowledged.
If you need assistance with your order now, please reach out to our customer service via the help center. If you have already been in contact, the team will follow up as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations
Package arrived when expected
Package arrived when expected. The T shirts look great and I know my grandson will be happy with this Christmas gift from me!
December 12, 2025
Excellent Quality and the fit is Superb
December 7, 2025
Easy smooth on line transaction
Easy smooth on line transaction. The trousers are as described and delivery was pretty quick. Well packaged and good communication. Recommended supplier and I will use again.
November 24, 2025
Amazing quality and fast efficient…
Amazing quality and fast efficient service ! Definitely recommend!
November 18, 2025
T shirts are good quality and previous…
T shirts are good quality and previous ones have worn well . Delivery was a bit slow
November 15, 2025
God kvalitet til en fair pris
God kvalitet til en fair pris.
Jeg køber ikke performance pants andre steder, for jeg får optimal kvalitet for 300 kr. ved Only & Sons.
November 8, 2025
Really good service informed from seat…
Really good service informed from seat to finish definitely recommend
November 8, 2025
Great Quality Clothing
The quality of the cords I bought were great and fit perfectly. I love the deep green colour, and fashion details like the double knee. Ordering was simple, and size options were brilliant, giving more choice. I opted for 31 waist and 30 leg which I find difficult to get with other brands. Delivery was quick. Couldn't be happier.
November 7, 2025
All good very quick
October 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.