Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
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I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
Asks customers to review
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Love my shorts from Only & Sons
Love my shorts from Only & Sons, delivery was great, the quality of the product is very good. Order with confidence from Only & Sons. Five Stars ⭐⭐⭐⭐⭐
October 14, 2025
Great design great quality good price
Delivery was reasonably swift with good notification and tracking, product lived up to expectation, overall very pleased with purchases
October 11, 2025
Great product that is as advertised and…
Great product that is as advertised and arrived promptly. I've bought the same product and worn it out three times and each time bought again as I was pleased with the quality and comfort.
October 10, 2025
May use AI-assist with repliesRead more
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For my first order
For my first order, I wanted to return an article but I can't explain how terrible is my user experience. I was able to create a return label but impossible to have it working with the Post Office. I reached out multiple times the support but I either end up on a chat with AI oran automatic email
answer. After more than 2 months, I'm unable to talk to a human being. Thanks for the 100 days return policy. That's how long it takes you to get your money back. I'm giving up;
October 6, 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Ugo,
Thank you for reaching out to us.
We’re very sorry to hear about the difficulties you’ve faced with your return and the challenges in getting support. This is certainly not the experience we want for our customers. If you’re still waiting for assistance, please reach out to our customer service through our Help Center with your order details so we can help resolve this for you.
If you’ve already contacted us, please rest assured that we’re reviewing your case and will get back to you as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations.
Very good jeans at a good price
Very good jeans at a good price. Would have been 5 stars but these are advertised as button fly and turned out to be zip fly.
October 5, 2025
Need to change customer focus.
The quality of clothes, is not reviewed.
But what will be part of our piece will be the appalling customer service. All returns for badly sized items have to be paid for by the customers. In this case £16.36 by Royal Mail. That is only half of the order.
Oh, then after receiving the order received a discount code, bad timing, mmmm.
October 2, 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Dear Andrew,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you were disappointed with the return process and the timing of the discount code. We completely understand how frustrating that can be, and we sincerely apologise for any inconvenience caused.
Just to clarify: in cases where items are faulty or incorrectly sized due to a product issue, return costs are not charged. However, it's important that the correct return reason is selected during the return registration — this helps ensure that any issues are handled correctly and fairly.
If a mistake happens or something goes wrong along the way, our Customer Service team is always here to help. We aim to guide our customers through the process and make things right wherever possible.
Should you still have any questions or need further support, please don’t hesitate to reach out to us — we’ll be happy to assist you further.
You can find our contact details here: https://support.onlyandsons.com/hc/en-nl/sections/10175183347601-Contact-us
Thank you again for your valuable feedback.
Best regards,
BESTSELLER Online Shops
Customer Operations
Good product at great value
Good product at great value. See less delivery. Highly recommend.
September 27, 2025
Very happy with the whole buying…
Very happy with the whole buying experience. Prices and quality are very good.
September 21, 2025
Great quality items and good value for…
Great quality items and good value for money. Easy ordering process. 👍
September 20, 2025
Nice design and quality
Good quality, nice colour and design.
When I entered my profile mesurements as a tall,skinny,adult, loose fit preference the guide advised me to buy a size S.
Fortunately I took a size L as usual, and this fits great...
September 19, 2025
Excellent service and fast delivery
Excellent service and fast delivery, best quality best price, would recommend.
September 6, 2025
As expected
August 29, 2025
disappointing response…
And yet another disappointing response from bestsellers, the company that represents Only and Sons in the Netherlands...
They sell junk and then blame it on someone else.
Disgusting, but I'm looking for a reliable brand.
August 28, 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Gerrit,
Thank you for reaching out to us. We’re sorry to hear about your disappointment and the negative impression you have of our brand.
We always aim to provide both quality products and reliable service, and we regret to hear that this hasn’t been your experience. If you need any further assistance please do not hesitate to reach out to us.
Thank you for taking the time to share your thoughts with us.
Best regards,
BESTSELLER online shops
Customer Operations.
Clothes were exactly as described
Clothes were exactly as described, a great fit, really comfortable, and arrived on time. Very happy and will definitely order again!
August 23, 2025
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