Multiple buyers, including my family, have reported receiving completely wrong items (small household items) instead of the furniture they ordered, such as beds and mattresses. Anyone considerin... See more
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No supply of childs bed paid for in full via Clearpay. No response to phone caĺls messages left and emails. Gave them benefit of the doubt until today 6 weeks after original order. Huge negative res... See more
Ordered recliner chair on 13 September 23. Company took money from my account £200. Did not get an order number but was not overly alarmed. Almost 4 weeks later still no chair and company ignoring e... See more
SCAMMERS! DO NOT ORDER Placed an order 6th Nov, heard nothing since. No reference number, no order confirmation.. just nothing. I placed the order because the site looked legit, I then later, to my h... See more
Company details
Written by the company
At Only Furniture, we specialize in providing you with all the furniture your home needs. Whether you are looking for beds, mattresses, dining tables, entertainment units, coffee tables or even fireplaces, we have the perfect one for you. That is not all; we also offer office furniture and deliver nationwide.
Contact info
37 Westgate, WF1 1JX, Wakefield, United Kingdom
- +441924664100
- queries@onlyfurniture.co.uk
- www.onlyfurnitureuk.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
On November 3rd at 00:02 I payed £298.56 for a 6 door 2 mirror wardrobe. I used the discount code they gave me to help lower the price from the original £307.
Got an email on the 6th your order will be delivered in 2 - 3 weeks. Now from my calculations that would make two weeks between the dates of 17th and 20th Nov
And the 3 week dates between 24th and 27th Nov.
Anyways I’ve emailed and called several times to no reply’s, not even the chat on the website said anything useful other than it’s being processed. I raised this with my bank and guess what as soo as my bank asked me if I’ve received anything within the week of reporting it, they cancelled for unforeseen circumstances (B*LLSHIT)
Said they will refund which I don’t expect to get other then through my bank. Don’t trust will not be making another order again with this company and hoping that I get my money back asap.
Shocking company don’t bother!
Terrible company, very poor communication.
Ordered a low sleeper bed for my son. After 2 weeks somehow managed to get a message to Customer services asking where the bed was as my son was sleeping on a mattress on the floor. Was told that wasn’t down to customer services and when it is just about to be shipped I will get notification. Replied to message but surprise surprise didn’t get any other communication until today.
Received an email to say that ‘due to unforeseen circumstances my order had been cancelled’
Absolute waste of time, shocking. My son will now still be on the floor for Christmas!
Don’t bother ordering
Don’t bother ordering
No goods
No reply to chat email or phone
This is a scam site
This is a scam site. They take you money and then rely on people not chasing. If you chase you get a reply if you are lucky. The phone number is never answered. When you goto your credit card company for a charge back they mysteriously cancel the order and refund you.
AVOID
I had to give 1 star in order to do the…
I had to give 1 star in order to do the review. Absolutely appalling behaviour from this company. Ordered my dinning table was promised delivery 2-3 weeks from order. Only to be told after two weeks they have cancelled my delivery! Now I am running around to find an alternative which may not be delivered in time for Christmas! No explanation given and when you do request for an explanation, I have receive an automated email!
Don’t buy from this company
Don’t buy from this company! I bought a table never turned up and now can’t get hold of anybody that works there they don’t reply to calls and emails.
Trading standards have been contacted so have the police ( as this is theft) and now my bank have launched investigation into them
Well where do I start just don’t waste…
Well where do I start just don’t waste your time or money. Just a big scam. That don’t deliver and don’t answer when you contact them. SCAMMERS period
SCAM
SCAM. TAKE YOUR MONEY AND DON’T DELIVER ANYTHING THEN CANCEL AND WON’T REFUND YOU
Do not order from this company
Do not order from this company. They take your money and don't correspond or deliver your goods. SCAM
SCAM
SCAM, HAVENT RECEIVED MY ORDER, NOBODY REPLYING TO MY EMAILS. THE GOOD REVIEWS ON HERE ARE CLEARLY FAKE. DO NOT TRUST THEM. THEY TAKE YOUR MONEY AND YOU DON'T HEAR FROM THEM AGAIN. HOW ARE THEY GETTING AWAY WITH THIS?REPORTED TO POLICE.
These people are criminals
These people are criminals. Avoid at all costs. They took my order and money with no intention of ever fulfilling it. They ignore every message , phone call ,email. We are now taking legal action against them. DO NOT USE THIS COMPANY!!!!!
Scammers
I suspect they're scammers. I had to go to Barclaycard to get my money back.
SCAM SITE DO NOT BUY
SCAM SITE DO NOT BUY. Bought a dining set weeks ago had an email saying 2-3 weeks for delivery. They didn’t even say on their website it’s awhile for delivery. Tried to contact several times via email, telephone, online chat and even WhatsApp. Cannot get hold of anyone and had no response at all. Alarms bells started ringing I commented on thier facebook page and get blocked!! So please AVOID !!!
Scam
Scam! Placed order for dining table over 3 weeks ago…. Generic emails from someone called Sophie. Still no delivery date and no further replies. Comments are turned off on social media posts. I’ve raised a dispute with my bank to get a refund!
DO NOT BUY FROM THESE GUYS!!
DO NOT BUY FROM THESE GUYS!!! ITS A SCAM. YOU DONT GET WHAT YOU PAY FOR AND YOU DONT GET A REFUND. HAD TO GIVE 1 STAR OR I COULDN'T LEAVE A REVIEW.
DO NOT WASTE YOUR TIME AND MONEY!!!
I had no option but to rate a 1- I would select 0 if I could! As many others have said- complete scammers. Took my money when I ordered a bed, sent a lovely friendly email with a 2-3 week delivery date, and never heard from them again. I tried emailing, ringing, and texting the what’s app number they provide but NEVER replied to anything. I eventually got my money back via klarna. I tried to report to the action fraud team- they said they’d get back to me but never did. Just glad to have my money back and really wish I looked at tristpilot first! Never order from these scammers!!
Time wasting frauds
Well, I'm starting to agree with all the other people who wrote a review. Sophie Turner seems to be a very busy ....whatever she it.
3 weeks, no sign, no update...nout...luckily the bank will.support with this and they will get there comupence I'm sure.....sad b*stards.
SCAM
SCAM! Do Not Purchase from this fake company! They make it look all appealing and as if they're available but in reality they're just another sham company ready to take your money and not produce the goods! They will send generic emails after order is done saying 2 weeks will be delivered but it's all part of the script and you will not see or hear from them again. Little people scrounging from innocent people.
Avoid this company!
Avoid this company!! Waiting 4 months now for a refund of goods not delivered . Said refund been processed but not received. Don't care that they keep your money unlawfully!!!!
I would avoid
I would avoid! I was sceptical about using this company because of the reviews but I gave them the benefit of the doubt. I waited three weeks and still didn’t receive my goods. I emailed them and no response . They emailed me once to say my furniture had been cancelled and a refund was on its way. Never saw this refund. Had to get my bank involved. Avoid! Their customer service is nom existence! No email reply and a phone line that no one answers!
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