Only Furniture LTD Reviews 

368
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Multiple buyers, including my family, have reported receiving completely wrong items (small household items) instead of the furniture they ordered, such as beds and mattresses. Anyone considerin... See more

Rated 1 out of 5 stars

No supply of childs bed paid for in full via Clearpay. No response to phone caĺls messages left and emails. Gave them benefit of the doubt until today 6 weeks after original order. Huge negative res... See more

Rated 5 out of 5 stars

Ordered recliner chair on 13 September 23. Company took money from my account £200. Did not get an order number but was not overly alarmed. Almost 4 weeks later still no chair and company ignoring e... See more

Rated 1 out of 5 stars

SCAMMERS! DO NOT ORDER Placed an order 6th Nov, heard nothing since. No reference number, no order confirmation.. just nothing. I placed the order because the site looked legit, I then later, to my h... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Living Room Furniture Store
  4. Sofa Store

Written by the company

At Only Furniture, we specialize in providing you with all the furniture your home needs. Whether you are looking for beds, mattresses, dining tables, entertainment units, coffee tables or even fireplaces, we have the perfect one for you. That is not all; we also offer office furniture and deliver nationwide.


Contact info

2.1

Poor

TrustScore 2 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(368)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not trust!!

Avoid this website at all costs!
I ordered a fold up dining table and chairs from them in August, a couple of months went by and I heard nothing so asked for an update, was told it was currently being made and they had no updates. I waited two weeks and emailed again only to be ignored repeatedly. Had to get a refund through my bank in the end, not worth it!!

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

Just read the reviews !!!

Just read the reviews, must be joking if this company thinks im GIVING them my money !! Thats why there prices are so cheap. . . because they dont actually have any goods to deliver to you !!!!! hahahahahaha PLEASE READ THE REVIEWS

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM SCAM SCAM…

SCAM SCAM SCAM SCAM SCAM SCAM SCAM Ordered two items over £600, no email, no order number. Tried to contact by phone multiple times,got an answering machine no call back, email came back as failed, WhatsApp no response, this is a SCAM company please do not order from this company. I’m convinced the good reviews are false.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Placed order

Placed order, received automatic confirmation stating delivery within three weeks. I’ve since tried to make contact with the company via telephone and email on several occasions. I’ve asked for a refund, no response. Relevant individuals of authority are fully aware of this dishonest company. Avoid!!!!

November 6, 2023
Unprompted review
Rated 2 out of 5 stars

Ordered £350 of goods

Ordered £350 of goods, waited for the 2 week delivery time to lapse, tried calling no response. E.mailed them and Sophie replied saying they had cancelled the order with no reason why and a refund will be applied.
I am sure you can guess the next paragraph NO REFUND.
I have given them 2 stars because at least they answered my e.mails, although they were all lies!!

Please avoid this company at all cost

Roy

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. FRAUDSTERS. Ordered 2 wardrobes, Never heard from them for a delivery date so I cancelled the order, waited for a refund to be told to claim it back from the bank or credit card company. Took months to sort this out before getting my money back from the credit card company. Avoid this company at all costs

August 15, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS
Avoid ordering from this company I pace a ordered for a table and chairs. They took my money then cancelled my order and my request which I never cancelled. Tryed calling and emailing them no answer and the have replied telling me contact my bank to replace my money as they have send my refund on there side which is lies. I have gotten the police and Solicitors involved Disgusting that they can do this to people and think they can get away with it

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a SCAMMER

This company is a SCAMMER! Avoid at all cost! Ordered a wardrobe week weeks back, still not recieved nothing, try to call no answer, no answer at several emails for refund, Zero communication, raported to bank, and to other customer support where I try too seek advice and support to get the money back.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Company emailed me telling me they had cancelled the order straight after I had placed it but still took the payment. After emailing I received what appears to be a generic automated email telling me the money will be refunded but may take a few days...still not refunded almost two weeks later

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

They don't deliver but keep your money.

They don't deliver but keep your money.
Hardly ever reply.
Please avoid this place. The shop is hardly ever open. The shops next door told us.
We went to check them out and it is a dump.
Have finally got my money back from the credit company I used.
It has been 10 weeks now that should have been 2-3 weeks for delivery.
I will never use a small unknown company again.

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Scammers! Avoid, avoid, avoid. Take your money instantly, provide no goods, then pretend a refund has been issued and suggest your bank has lost it. Reporting them to action fraud.

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers - ordered dining chairs few weeks ago. Waited some weeks, got no update. Chased, got no reply. Phone number does not work. WhatsApp does not work either. After some strongly worded chasers, finally got generic email saying the order has been cancelled. That was 9 days ago, no refund. Avoid.

November 7, 2023
Unprompted review
Rated 1 out of 5 stars

Very Poor service. No communication.

Ordered a wardrobe, but noticed that it was too long for my daughters room as I had let her measure it (my mistake). I immediately tried to call but got no answer. Replied to the sales email. No answer. Tried WhatsApp chat. No answer.
I then got an email saying the order will be cancelled and would receive a refund. Guess what, no refund yet!
Why run a business if you will not service your customers or even speak to them?
UOPDATE: The company totally washed their hands of this and I had to go to my bank to get this resolved. DO NOT BUY FROMTHESE PEOPLE. NO CUSTOMER SUPPORT ATALL IF YOU HAVE ANY ISSUES.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers to be avoided

Same experience as others here. Order cancelled for no reason. They say they have issued a refund but i haven’t had the funds back yet 7 days later. Clearly a scam. Why don’t these people get a real job instead of being parasites!

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

scammers

scammers, ordered on 5th September 23 still no sign of my coffee table nor any refund. I've asked my bank to intervene and get my money back. i don't know how this website allowed to scam people

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

I wish I'd seen these reviews before I ordered. DO NOT BUY FROM THEM

Similar to a few people no refund provided, I'm over £120 out of pocket. I cancelled an order and allegedly the company refunded the same day.... Now over a month later I'm still waiting.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID. Don’t order from this company listen to the other comments and avoid. Order never came and refund never given!

November 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look