OnPoint Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive staff who make complex processes feel simple and safe. The service is frequently described as excellent, efficient, and clear, with many appreciating the seamless handling of transactions. Reviewers highlight quick response times and constant updates, ensuring they are always informed throughout the process. The user experience is generally positive, with people finding the modern platform helpful for tracking progress and reducing stress.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers praising the professionalism, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents were brilliant,... See more

User experience

Customers consistently report positive experiences with the user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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4.9

All reviews

(385)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

OnPoint solicitors is the company I trust

OnPoint solicitors is the company I would use for other business, as I do not live in the UK I needed someone that I can trust. A special thanks goes to Holly Oatway

January 21, 2026
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Reply from OnPoint

We appreciate your trust, especially since you live outside the UK. We're happy to hear that you had a positive experience, and we thank you for mentioning our team member.

OnPoint

Rated 5 out of 5 stars

Responsive and professional

Responsive and professional, have used them 3 times now and always get a good experience

January 8, 2026
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Reply from OnPoint

We appreciate you taking the time to share your positive experiences with us. We're glad you consistently receive great service!

OnPoint

Rated 5 out of 5 stars

From beginning to end

From beginning to end, Jordan was fantastic. He combined professionalism with friendliness and was always quick to respond, providing helpful answers, often within the same day. I will surely be passing on my recommendation!

January 12, 2026
Unprompted review
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Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know the service provided met your expectations, and we appreciate you recommending us.

OnPoint

Rated 5 out of 5 stars

My view

Their services are top notch and excellent

January 12, 2026
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Reply from OnPoint

We're happy to hear that you enjoyed our services. Thank you for your excellent feedback.

OnPoint

Rated 5 out of 5 stars

Thomas Castree was brilliant

Thomas Castree was brilliant! His communication and keeping us up to date was 10/10. Would 100% recommend!!

December 15, 2025
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Reply from OnPoint

We're happy to hear that the communication was helpful. We appreciate your recommendation and thank you for your positive feedback!

OnPoint

Rated 1 out of 5 stars

DO NOT USE ONP

Communication was terrible. They didn’t check our case was progressing. As a result of their poor service, we ended up losing a lot of money. Avoid!

November 1, 2025
Unprompted review
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Reply from OnPoint

Thank you for taking the time to leave a review. We are sorry to hear that the service provided has fallen below your expectations. We have tried to reach out to you for more information but to no avail. We would like the opportunity to discuss the matter with you and invite you to contact us at your convenience.

Rated 4 out of 5 stars

This this is the second time in a year…

This this is the second time in a year that OnPoint will rep me to buy properties and they delivered with OnPoint survey and searches with successful purchases.

December 18, 2025
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Reply from OnPoint

We're happy to hear that our surveys and searches helped you with successful property purchases again! Thank you for your continued trust in our services.

OnPoint

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Very informative regarding progress and requirements. Would highly recommend

December 22, 2025
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Reply from OnPoint

We're happy to hear that you found our service excellent and professional. We appreciate your recommendation and value your feedback!

OnPoint

Rated 5 out of 5 stars

OnPoint solicitors were excellent

OnPoint solicitors were absolutely brilliant. They were super efficient and always kept me updated. They tried their hardest to get me in just before christmas as that was the goal and they achieved this, they were brilliant. There was no problems at all and I would definitely recommend.

December 19, 2025
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Reply from OnPoint

We're happy to hear that our work for you was brilliant! We appreciate your highlighting our efficiency and dedication to keeping you informed. We are so glad we could achieve your goal, and we value your recommendation.

OnPoint

Rated 5 out of 5 stars

Great experience


I had a great experience with this company, especially working with my solicitor Robert. He was professional, helpful, and very supportive throughout the process. I really appreciate his assistance.

December 19, 2025
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Reply from OnPoint

We're happy to hear that you had a great experience and found our assistance supportive. We appreciate your positive feedback and thank you for sharing it with us.

OnPoint

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, always get back with any questions I may have
Liam was very helpful.

December 18, 2025
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Reply from OnPoint

We're happy to hear that your experience was easy and helpful. Thank you for your positive feedback; we appreciate it greatly.

OnPoint

Rated 5 out of 5 stars

Really good experience with ONP

Really good experience with onp. They were literally 'on point' :)
Their app is really good which keeps you updated about the key steps and removes the hassle of getting updates from solicitor.
My case worker, Carol Webster was really amazing and knowledgable.

December 19, 2025
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Reply from OnPoint

We're happy to hear that you found the app helpful for staying updated. It's great to know the service was beneficial and that the caseworker's knowledge was appreciated. Thank you!

OnPoint

Rated 5 out of 5 stars

Honestly very impressed

Honestly very impressed. The whole process was straightforward and completed quickly, and the online ONPOINT portal made everything easy to follow. Emma M was clear, precise and kept even a 48-year-old businessman who hates admin on track — which says a lot. Everything was wrapped up far quicker than expected.

December 18, 2025
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Reply from OnPoint

We're happy to hear that the process was straightforward and quick for you. It's great to know the online portal was easy to use, and that our team member kept you on track. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

We have recently used OnPoint…

We have recently used OnPoint Conveyancing for our sale & purchase. Our point of contact was Matthew Roberts who was great from start to finish. Super responsive even out of hours. Buying & selling is stressful but Matthew managed to minimise that as much as possible. Prices were very competitive too. Highly recommend!

December 15, 2025
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Reply from OnPoint

We're happy to hear that your sale and purchase experience was a positive one. We appreciate your kind words regarding our responsiveness and our efforts to reduce stress during the process. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

From start to finish I felt informed…

From start to finish I felt informed and supported. Every question I had was promptly answered and the support from Tom was reassuring.

The App is a good tool to see what stage the process is at and what is needed from you.

The fees were very transparent and felt like value for money.

December 16, 2025
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Reply from OnPoint

We're happy to hear that you felt informed and supported throughout the process. It's great to know the app and transparent fees provided value. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Amazing service

Amazing service from start of sale and purchase to completion. Excellent communication throughout. Took all the stress away and would highly recommend. Special thanks to Mica.

December 12, 2025
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Reply from OnPoint

We're happy to hear that the sale and purchase went smoothly! Excellent communication and stress reduction are what we aim for. We appreciate your recommendation and the special mention.

OnPoint

Rated 5 out of 5 stars

Professional service

Charlie Darby was very professional during all aspects of are house sale & purchase. She was efficient and promptly kept us informed of the progress.

December 11, 2025
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Reply from OnPoint

We're happy to hear that the sale and purchase experience was professional and efficient. We appreciate you acknowledging how promptly we kept you informed of the progress.

OnPoint

Rated 5 out of 5 stars

Oliver and the team at ONP were great

Oliver and the team at ONP were great. They helped me throughout the process of selling my property, every step of the way, with prompt guidance and communication. I highly recommend their services.

November 13, 2025
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Reply from OnPoint

We're happy to hear that the team provided you with excellent support during your property sale. We appreciate your recommendation and thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Very efficient and professional

Very efficient and professional. Although I only needed to speak once on completion , the whole transaction was smooth, quick and stress-free, with no issues at all. Highly recommended

December 8, 2025
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Reply from OnPoint

We're happy to hear that your transaction was smooth and stress-free. Thank you for recommending our services; we appreciate your positive feedback and your time!

OnPoint

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