OnPoint Reviews 

384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process smooth and easy to understand. Many people highlight the exceptional service, noting its efficiency and the care taken, which significantly reduces stress. The team is frequently commended for their clear explanations and supportive approach throughout the journey. Reviewers are particularly impressed with the quick response times, with many noting prompt replies to queries via various channels. The company's dedicated app is also highly valued, making communication effortless and providing clear, real-time updates on progress, simplifying the entire process for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, with many expressing high satisfaction and a strong... See more

Response time

Consumers find response times to be positive, with many praising the quick responses to messages via app and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting proactive communication... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the overall process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

Kath was very professional and always happy to answer all my questions about my house purchase under RTB scheme. Communication via OnPoint app was clear and easy as you could see status with progress,... See more

Company replied

Rated 5 out of 5 stars

ONP have been on point!!! I had Oliver as my case manager and must say from very start to finish has been brilliant. The communication, the speed of coming back to me, documents, everything has been f... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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4.9

All reviews

(384)

267 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent conveyancing, good communication

Very happy with ONP from start to finish. The online app is great and you can communicate with your case worker. Dawn was super responsive and helpful. Would definitely use again on next purchase/sale.

February 16, 2026
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Reply from OnPoint

We're happy you had a great experience with our online app and responsive team. We appreciate your kind words and are grateful for your recommendation for future transactions.

OnPoint

Rated 5 out of 5 stars

Great app

Great app. Great work from Nadeem.

February 16, 2026
OnPoint logo

Reply from OnPoint

We're happy you like the app. We appreciate your positive feedback and are grateful for your recognition.

OnPoint

Rated 5 out of 5 stars

Had a personal touch

Had a personal touch, dealing with one person only through out.

February 12, 2026
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Reply from OnPoint

We're glad you enjoyed the personalized service and working with one dedicated person. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Really fast

Really fast, really responsive and great guys. The application is amazing too to keep track on progress

February 13, 2026
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Reply from OnPoint

We're happy to hear that you had a really fast and responsive experience! We are glad the application helps you monitor progress. Thanks!

OnPoint

Rated 5 out of 5 stars

Katie was always on hand to answer…

Katie was always on hand to answer questions either by phone or through the excellent app! It has made the whole process a bit leas less stressful!

February 13, 2026
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Reply from OnPoint

We're happy to hear that our team's responsiveness and the app helped make the process less stressful for you. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Outstanding service from start to finish

We recently used ONP Solicitors for our home move, and Gareth Travis handled our case from start to finish. I honestly cannot recommend him highly enough.

Gareth was incredibly prompt with communication and handled everything so quickly and efficiently. He always kept us fully updated at every stage of the process, which gave us so much reassurance during what can be a very stressful time. He made sure everyone involved was kept in the loop, so there were never any misunderstandings or unnecessary delays.

He is not only extremely thorough and professional in all aspects of the legal process, but also genuinely lovely to deal with. Nothing ever felt like too much trouble, and he was always happy to answer questions and provide clarity whenever we needed it.

ONP Solicitors have been absolutely fantastic throughout the whole process. We would highly recommend them to anyone looking to move home. We would definitely use them again in the future and honestly wouldn’t go to anybody else.

February 12, 2026
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Reply from OnPoint

We're happy to hear that your home move was handled so well. It's great to know that the communication, efficiency, and thoroughness provided reassurance during a stressful time. We appreciate your recommendation and are glad you had a fantastic experience. Thank you for your positive feedback.

OnPoint

Rated 4 out of 5 stars

Our solicitor was easy to talk to if we…

Our solicitor was easy to talk to if we had any questions or we didn’t understand anything in particular. Direct line to one’s desk to avoid going through the mainline. All tasks completed in time with the rest of the chain, so we were confident that any hold ups were not on us. This put us at ease with the whole process.
Not the first time we have used their services for conveyancing.

February 9, 2026
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Reply from OnPoint

We're happy to hear that our solicitor was easy to talk to and provided clear explanations. It's great to know the direct line and timely task completion eased your concerns. Thank you for your continued trust in our conveyancing services.

OnPoint

Rated 5 out of 5 stars

Used OnPoint for both my property sale…

Used OnPoint for both my property sale and purchase. Lisa was both professional and friendly. Everything went smoothly would highly recommend.

February 9, 2026
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Reply from OnPoint

We're happy to hear that your property sale and purchase went smoothly. We appreciate your kind words acknowledging our professionalism and friendliness, and we value your recommendation.

OnPoint

Rated 5 out of 5 stars

Being kept up to date with progress.

Being kept up to date with progress.
It was helpful to me to know that Lynsey kept pushing the buyers solicitor for information, despite their being reluctant to provide it.

February 6, 2026
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Reply from OnPoint

We're happy to hear that you were kept informed of the progress. It's great to know that our persistence in seeking information was helpful to you. Thank you for your feedback.

OnPoint

Rated 5 out of 5 stars

ONP review

I instructed ONP on a recent transaction and Ryan B was brilliant. Very professional and knowledgeable, even the sellers' estate agent was impressed. Highly recommend!

January 23, 2026
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Reply from OnPoint

We're happy to hear that the transaction went so well. We appreciate your positive feedback regarding the professional and knowledgeable service provided. Thanks for the recommendation!

OnPoint

Rated 5 out of 5 stars

This was my second time using ONP and I'll be using them again

This was my second time using ONP, this time for both my sale & purchase. Once again I couldn't fault them, I was always up-to-date with progress, I would always have an answer to any questions I had within a reasonable time and the app once again makes it so easy to track progress, ask questions and review documents.

I'll definitely be going back to ONP in the future!

January 30, 2026
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Reply from OnPoint

We're happy to hear that you had another positive experience with us for both your sale and purchase. It's great to know that you were consistently informed and that our app helped you track progress and get answers quickly. We appreciate your continued trust and look forward to assisting you in the future!

OnPoint

Rated 5 out of 5 stars

Good job and process explained well

Good job and process explained well. Thanks for the guidance.

January 23, 2026
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Reply from OnPoint

We're happy to hear that the process was well explained. Thank you for your positive feedback and guidance!

OnPoint

Rated 5 out of 5 stars

Really smooth process

OnPoint helped me with the sale of my house and made the whole process really smooth.

I worked with Hayley who was 'ON IT' - really timely responses and always on the end of an email or phone when needed.

I will certainly look forward to working with her again :)

January 30, 2026
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Reply from OnPoint

We're happy to hear that the sale of your house went smoothly. We appreciate your kind words and are so glad you were pleased with the timely responses. We look forward to working with you again in the future!

OnPoint

Rated 5 out of 5 stars

One of the good firms!

ONP were amazing in the purchase of my first home. I’d heard horror stories about solicitors but Oliver Dyson was brilliant and professional from start to finish. Wouldn’t hesitate to use them again and I highly recommend!

January 30, 2026
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Reply from OnPoint

We're happy to hear that your first home purchase was a positive experience. It's great to know the service you received was brilliant and professional. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Outstanding service and great price

This is the third time I’ve used this conveyancing firm, but my first time working with Pari — and she has been absolutely outstanding.
She was always easy to reach, regularly picking up the phone when I called and proactively keeping me informed as soon as updates came in. She explained everything clearly and gave great advice and guidance throughout the process.
We were under huge time pressure with very aggressive deadlines, and Pari worked incredibly hard to make sure everything stayed on track, even when it felt like it wouldn’t be possible.
The service I received was exceptional, especially considering how reasonable the price was. I would highly, highly recommend Pari and will definitely be using her again in the future.

January 30, 2026
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Reply from OnPoint

We're happy to hear that you had such a positive experience! It's great to know that the service you received was exceptional, especially given the time constraints. We appreciate your high recommendation and are glad everything stayed on track. Thank you for your continued trust!

OnPoint

Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with ONP Solicitors. Romaan Aziz, our case lead was very helpful and professional throughout the entire process. Communication was clear, timely, and reassuring at every stage, which made everything run smoothly. The app was very easy to use and kept us well informed, which I really appreciated. I would highly recommend ONP Solicitors to anyone looking for reliable and efficient legal support.

January 27, 2026
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Reply from OnPoint

We're happy to hear that you had an excellent experience. It's great to know that our team provided clear and reassuring communication throughout your case, and that you found the app easy to use. We appreciate your recommendation!

OnPoint

Rated 5 out of 5 stars

Lyndsey Ryan was excellent and with lot…

Lyndsey Ryan was excellent and with lot of paitence from very inception to the very end. She answered all of my queries clearly and promptly. Her professionalism made the whole experience stress-free. I would highly recommend ONP’s services. 5 Star

January 19, 2026
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Reply from OnPoint

We're happy to hear that your experience was stress-free and that all your questions were answered clearly and promptly. We appreciate your recommendation of our services and your kind words.

OnPoint

Rated 5 out of 5 stars

Great service

Great service , prompt and always on hand to help. Can’t fault them. Olivia was great and was there every step of the way .

January 19, 2026
OnPoint logo

Reply from OnPoint

We're happy to hear that you received great service! We appreciate your positive feedback and are so glad everything went smoothly for you during each step.

OnPoint

Rated 5 out of 5 stars

OnPoint solicitors is the company I trust

OnPoint solicitors is the company I would use for other business, as I do not live in the UK I needed someone that I can trust. A special thanks goes to Holly Oatway

January 21, 2026
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Reply from OnPoint

We appreciate your trust, especially since you live outside the UK. We're happy to hear that you had a positive experience, and we thank you for mentioning our team member.

OnPoint

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