Ontime Logística Integral Reviews 

ONTIME is a misnomer.
Prior to delivery, emails, texts, all kinds of communications, telling when it's going to arrive.

On the day: NOTHING. Stayed in all day, no help on website, email or phone. Amazon advised anytime in next 3 days, nothing the next working day and no new info, third day no update, just a phone call out of the blue, saying they're 30 mins away. Not about, lost sale and waste of time.

AVOID LIKE THE PLAGUE

Multiple times our package has been returned because we "weren't home" but no one ever rang our doorbell or called our phones or anything. It's been a week trying to get them to redeliver but they just keep sending the package back every time it goes out for delivery. Absolutely ridiculous. This is the worst shipping company I have ever seen by fat.

Fake customer service that just waste your time, lying about the status of the delivery, you just wait at home because you think its arriving today based on their information and it never arrives. Its days like this and my product has not arrived, shame of a company who works with these people seriously¿?!!

I have two packages pending for over 10 days from two different shops. They never call to check if you are going to be home or not. They just sent you an email informing you weren't found.

It should be -6 stars!
No comunication. No customer service. No updates.Lying about the delivery of the goods. Saying they tried to deliver it, but they didn't show up at all. Amazon cannot get in touch with them either. A week after the delivery date, they unexpectedly show up at the door. #Amazon stop using this courier service!!! VERY UNRELIABLE. And this is about an American fridge and a dishwasher!
Finally after 4 weeks Amazon is refunding the money for the dishwasher. OnTime still hasn't been even close to our frontdoor.

Impossible to contact: they pretend to offer customer support, but in fact both the whatsapp and phone line (both completely automated, never delegate to a human agent) are kafkaesque and don't provide anything more than telling you the status of the package. Yes, even when you select the option clearly described as "Change the address or date of your delivery".
Very slow, it took two weeks since their first email to the day they said they would try to deliver, no kind of appointment or hour range indicated.
Avoid completely, and avoid websites that use this joke of a company as their provider, I'll double check in the future.

They called me mad that I didn't hear the doorbell when noone ringed ever.
Came back angry and told me to quickly come down to pick up myself the package which was a 60" television that I had to bring into the house myself.
Terribile experience.

Personally they should change there logo !!!! Should of got my delivery by or on 2nd April 2026 !!! Still waiting !! Impossible to contact , no customer care, no service !!! On there tracking out for delivery, then on the 30th March...incident, pending delivery, now out for delivery !!! All the same date !!! Even email the CEO that was a waste of my time too !!!
Just a so called company playing as a logistics company !!!

In spring of 2024 I had a problem with delivery of a bed by Ontime. Because of this I received replacement one month later.
First, they marked on the status of delivery that is delivered and didn't contact to me in any moment. To the delivery status page Ontime attached a picture of the delivery paper simulating my signing with a drawing. It's impossible to contact to Ontime because on the phone replays recorded voice and they doesn't reply to emails. I complained about the situation to the shop.
3 days later Ontime delivered the package without any notification in advance. But was delivered 6 of 7 parts of the total order. A shop waited for a few in case Ontime find lost part. Then shop sent again the lost part. This delivery after arriving to local Ontime storage was sent to a different province and arrive back to my local Ontime storage in a week. This time Ontime called me before delivering missing part.

Two days ago with another delivery Ontime again marked as the package was delivered by them without delivering and without any notification. So, looks like again I have a very funny moment.
I never had anything like this with other delivery companies. In advance, I'll select shops that work with a different delivery company than Ontime!

I was scared after reading the reviews.
But everything went great. They kept me updated on a daily basis on my TV shipped from Amazon Spain to Portugal. They contacted me via Phone and Whatsapp on the day of the delivery 15 minutes before arrival so I was ready.
The driver was super friendly, and although the box arrived damaged, the TV was undamaged.
Thanks! Great service A+ experience

First they were a day late. When the product was supposed to arrive it didn't. When I had to write to them it was on Whatsapp and we had written there in advance, but they didn't read my messages. No service, poor customer service. I advise against using it.
Yesterday you were supposed to bring my fruit and vegetables. They didn't come! They didn't answer my messages on Whatsapp and still haven't. I haven't heard from them. I don't know if I'm getting the goods or if it's a scam and they take the money and keep the goods? I can't write to them directly and when I track the goods it says error. All in all, everything is uncertain and I can't recommend this company

The worst delivery company.
Their tracking number says that my delivery is in my city since 7 days ago and they do not even know where the product is…

Terrible company. Do not communicate

The worst customer service and experience. One star because I cannot give less.
- They claimed that they called me and that I did not answer as a clear transparent excuse to not deliver as indicated in their own tracking system. Absolutely no phone call received from them and no coming to the address. No call and no delivery attempt.
- The customer service telephone and WhatsApp contact options are completely useless; No way to actually talk to anyone, and no way to actually explain and get a response on the problem.

The said a 500 Euro unit was delivered and signed by me. I was not there. The pdf also states that I was not there yet someone has signed digitally. I called them and they said speak to amazon.

They are the worst delivery company ever and I don't think they care. No customer contact, no attempt at delivering anything! Just one phone call that's all it would take, I think their idea of delivery is you come and collect it from the nearest depot!

My father was waiting for a SIM card. Something that could be left in a mailbox. Either way my father waited all day and then in the evening they said they couldn't deliver as nobody was home. We have a ring smart doorbell and can see that nobody came. Their website would not work to let me select an alternative and only after messing them on WhatsApp did they tell me it was left at a shop very far away which meant my elderly farther had to walk 2km to get it.

We live in a house on a easy to access street so I cannot understand why the driver couldn't be bothered to deliver.

After telling them in WhatsApp that I want to make a complaint they stopped replying.

I am waiting since 4 days for a deliver of a gas boiler that shall be installed by tomorrow. Arrival was due between tuesday 21st and thursday 23rd of october latest. it is impossible to speak to somebody all IA.
Complicated tracking did confirm arival on the 21st and nothing. The sender where I bought the gas boiler tried to reach Ontime and did not get any answer for 2 days and the got told deliver failed because nobody was at home. That is a very shocking lie, this boiler is very important for us to install and we are since tuesday with various people in the countryside guesthouse waiting for it. What a bad bad service.
Llevo 4 días esperando una entrega...

Llevo 4 días esperando la entrega de una caldera de gas que debe instalarse mañana. La llegada estaba prevista entre el martes 21 y el jueves 23 de octubre como muy tarde. Es imposible hablar con alguien de IA.
El complicado seguimiento confirmó la llegada el día 21 y nada más. El remitente donde compré la caldera de gas intentó ponerse en contacto con Ontime y no obtuvo respuesta durante dos días, y luego le dijeron que la entrega había fallado porque no había nadie en casa. Es una mentira muy impactante, esta caldera es muy importante para nosotros y llevamos desde el martes con varias personas en la casa rural esperando a que llegue. Qué mal servicio.

The worst experience I have ever had with a courrier service. Unreliable, unresponsive and unprofessional. The first package arrived with a two week delay within Spain and the return was extremely poorly managed with no communication possibility, the courrier did not show up when they were supposed to and I received no email with a confirmation, tracking number or confirmation that I have sent the package. I am very curious how does this company still function with such poor operations.

worst company for customer service and updates,

We are going to stop working with them as soon as we change our last two customers that want to use them...they don´t answer the comercials don´t say nothing don´t answer the phone. is just like you pay a company for a 48h delivery and the deliver when and how they want. and if you ask no one will answer...experience is 9 out of 10 orders have problems with them. (we use them because they have absorbe a company we where working with and was perfect, since then down hill and quick)