Ontime Logística Integral Reviews 

I don't even want to order furniture or other big items online anymore because I don't want to risk having to deal with this company.

They take weeks to deliver something that should take days, they don't communicate, and their tracking system is confusing. Two times in a row, the tracking updates were just a loop: en reparto, then incidencia, then pendiente. This happens over and over with no contact from the company or any indication of when my item will be delivered.

This company should be shut down.

I had a package to be delireved yesterday, remote worker, always at home, with CCTV seeing the street and modern bell with CCTV and mobile notifications.
This company LIED saying I wasn't at home when:
1 - bell wasn't pressed
2 - CCTV doesn't show anyone in the street
3 - no phone call alerting
If there were awards for incompetence, this company would win.

I could not put 0 so 1 will have to do. 5 days no answer, i am waiting for them to pick a package. NO info, no phone call. I cannot reach anyone because the reference number they gave is not working nor in their whatsapp service nor the customer service number. It does however work in the website but there noibody can answer me so pointless. Nor do they answer any emails. Worst service ever. I cannot even change pick up date if i want to. I will never send with them ever again. DO NOT USE THEM!

Ontime are fantastic!!! Packages always arrive and very fast delivery. Great service, unlike many other companies

They should be called never never ontime, I waste the whole morning waiting for them, in vain, and it's not even the first time.

I am writing to formally express my dissatisfaction with the service provided by your company. I am not someone who typically complains, but my experience with your service has been so frustrating that I feel compelled to address it.

There is no contact number or any reliable way to reach your company. Despite searching through all the addresses and information available online, I was unable to locate or communicate with you. This lack of accessibility is unacceptable for a service provider.

Your inability to provide basic customer support has caused significant inconvenience. It is no wonder that your company is rated one star. Instead of offering explanations, what you truly need is to take immediate action to improve your service and operations.

I hope this feedback prompts real change, as I am certain I am not the only customer facing

Estoy escribiendo para expresar formalmente mi insatisfacción con el servicio proporcionado por su empresa. No soy una persona que suele quejarse, pero mi experiencia con su servicio ha sido tan frustrante que me siento obligado a abordar el problema.

No hay un número de contacto ni una forma confiable de comunicarse con su empresa. A pesar de buscar en todas las direcciones e información disponibles en línea, no pude localizar ni comunicarme con ustedes. Esta falta de accesibilidad es inaceptable para un proveedor de servicios.

Su incapacidad para proporcionar un soporte básico al cliente ha causado un inconveniente significativo. No es de extrañar que su empresa tenga una calificación de una estrella. En lugar de ofrecer explicaciones, lo que realmente necesitan es tomar medidas inmediatas para mejorar su servicio y operaciones.

Espero que estos comentarios provoquen un cambio real, ya que estoy seguro de que no soy el único cliente que enfrenta estos problemas.

Look, most people who leave reviews do so because of a negative experience. So I advise people to read these reviews with that context.

They just delivered my fridge / freezer from Amazon. They even carried it up the stairs and into my kitchen, I was really happy with this because sometimes they leave it for you to do yourself.

The only reason why this is 4 starts and not 5 is because someone kept messing the tracking up. It was completely wrong so the arrival date came after I had already ordered another fridge form another supplier - I was going to cancel this... I need to cancel the other now... Please communicate a little better in future - Endless waiting is frustrating (as your reviewers highlight already).

The worse company that makes Seur look good even. 2 weeks of waiting for my package and no form of communication. Qhen u try calling their nr you get to automatic phoneline qhere u have to type in 20 nra of your tracking within 10 secs which is imposible

Worst distribution company I've ever had the mispleasure of working with.
They supposely tried to deliver the package once (they did not, I was at home the whole they and they did not even contacted to my cell phone).
One week after, the package is still pending new delivery attempt, and they don't even answer to the cell phone calls.

If you are a delivery company, and you do not deliver, you should not operate. What a lack of profissionalism.

Don't know if I shall laugh or cry 🙃 15 days and no delivery. Ordered from Cosmetics24, and after multiple contacts with them, they blame it on the delivery guy not being able to speak English 🤔

Horrible
………..

ONTIME is anything from ONTIME, they seem to always be late. Purchased a Battery on 29.10.24 from MEJORBATERIAS, a condition of our agreement or contract was that it was to be received by us URGENTLY, they agreed to 24/48 hours from time of order MAX. the battery arrived in ONTIMES local depot the morning of 31.10.24 and then STAYED THERE FOR FOUR DAYS MORE until it was delivered and left outside our entrance gates, no signature... nothing, although we were in the house.

ONTIME no es nada de ONTIME, parece que siempre llegan tarde. Compré una batería el dia 29.10.24 por MEJORBATERIAS online, una condición de nuestro acuerdo o contrato era que debíamos recibirla lo URGENTEMENTE, ellos acordaron que la recibiríamos en un plazo de 24/48 horas desde el momento del pedido. La batería llegó al almacen de ONTIME circa nuestro casa la mañana del dia 31.10.24 y luego PERMANECIÓ ALLÍ DURANTE CUATRO DÍAS MÁS hasta que ellos entregaron y encima dejaron delante nuestras puertas de entrada, sin firmar nada, pero estamos en la casa.

I purchased a 65-inch TV on Amazon, but it arrived broken. It’s unacceptable that such a large TV was delivered by only one person, which likely contributed to the damage.

Comprei uma TV de 65 polegadas na Amazon, mas ela chegou quebrada. É inaceitável que uma TV tão grande tenha sido entregue por apenas uma pessoa, o que provavelmente contribuiu para o dano.

What an absolute shi*-show this company is! Have been waiting for a delivery for five days now for a treadmill I ordered from Amazon Spain. The driver alleges that we were not at home on three of the occasions he tried to deliver - what a blatant lie! We were at home waiting for this delivery. On one day, he was in my street and asked a couple of passers-by if they knew my address and, guess what, he was parked right outside my house and failed to see the large numbers of the house on the wall where he was parked! Ontime also have the audacity to say that I should 'verify the reason for the return with your supplier.' Ontime is the reason for the return to the seller due to the incompetence of their driver. I am awaiting a response from Amazon so that I can get a refund and will go elsewhere for my treadmill.

Waited for 3 days for delivery but nobody ever arrived.You don't get a time slot so you just have to wait the whole day. Each day driver claimed we weren't at home but this is a lie. Then he marked the parcel as delivered.We were at home waited at the time, he did not arrive. I requested proof of photo of delivery, recipient signature and the delivery van reg number, so I could confirm with security that the van had never been on site but these requests were ignored. Amazon I hope will reimburse our 200 euro loss it is still pending.
This company would not last long in the UK. What a disgrace. Literally daylight robbery with no recourse.
Do yourself and your friends a favour and please do not ever use this lot. Looks at the reviews! Never seen anything that bad. Do they simply not care? Well clearly not.

I never received the package. They kept me waiting for 2 weeks. Terrible experience.

I have waited in for 2 days and my parcel still haven't been delivered.
Opening hours at their depot in Reus closes at 5 pm Monday to Friday.
When I phoned this morning there is no one in the office that speaks English.
Very poor service from this company.

So far, the tracker doesn't work, the phone number is down and NO ONE replies to your email. I absolutely have no idea where my order is.... A shame.

The worst company for delivering: my package has been in Malaga for one week and they would not deliver. The telefon number for customer support does not work and nobody returns the emails. Terrible.

This company are unreliable, we have sent 6 packages with them and not one arrived on time. There is no number to call to ask where the package is or what the delay is. You can only speak to someone on the phone if you want to open a new account. Do not use them, terrible service, we will definately not be using them again!