Ontime Logística Integral Reviews 

Everything about my battery delivery went well. Once I received the tracking number, it was delivered the next day. I could see that it went out for delivery less than two hours after arriving at my local depot.

The driver was very pleasant and was carrying the heavy (20kgs) battery up my steep driveway, although I was able to help as the battery has two handles.

My amazon.es delivery to Portugal was delayed for ages on a big, bulky item (TV 85'). Contacted them Ontime for 3 weeks using their emails as well as the website's form. Their phone number is a paid line that nobody replies to. The other whastapp is just an automated bot. It is impossible to reach them. Today they claimed they delivered my TV, I am home all day and didn't get any call or doorbell ring. Needless to say, no TV either. They effectively stole my TV. Worst experience I have ever had.

Edit: They actively stole my TV, I have to file a report to the police. THIS IS A SCAM COMPANY!!!!

Deliver address is correct. Ontime say there is a problem,
Other handlers deliver here.
No way of contacting customer service.
They have out details but no communication from their side.
This company are not fit for purpose

Suppose to have 24,48hr delivery. This company text me to go collect it from another town. A delivery company not delivering mmm? I said no. It went to incident lied to say I wasn't in. The package then went out for delivery again days later , but they lied and said I wasnt in again. I kept complaining and it went out for delivery for a 3rd time but the never came again. So lesson is, check who is delivering you order before you pay and review them... Stay away from on time...... How ironic

All good. The driver called before delivery. tracking was available and package arrived on time and in good condition. even brought it up to my apartment.

If I could give -5 I would.
Online and GLS are related and they're both as crap as each other.
I wrote a review on GLS a few weeks ago after a bad experience with them.

Online email was initially reported as spam by my security so I was reluctant to open but turns out it's this courier company.
I was sent 2 messages and 1 email daily for a week from them advising delivery was today but they tried to deliver last Friday instead and I was out.

They were due to deliver a large appliance (fridge freezer) to me today which eventually arrived after I contacted seller as no update from them.

They were supposed to take old appliance away but refused to take it. They didn't unpack new appliance to test if it was damaged or working either and told me to unpack after 24 hours due to gas.

This needed 2 strong people yet an elderly lady had the paperwork and one man dragged the box out of his van over a tiled floor and left it there. A floor tile was also damaged

Unfortunately, it seems Amazon are now using these clowns for deliveries. I have reported them to amazon but am now reluctant to buy any large items from Amazon. I have been a customer of amazon for many years but this experience and the GLS experience has definitely put me off.
I don't blame Amazon for any of these issues, the faults lie directly with the couriers they are now choosing to use.

Would highly recommend you stay clear of this company!!!

We requested an overnight delivery of a vital component for a commercial freezer at our supermarket. They failed to deliver and then lied about the reason why they failed. They employ half-wits who couldn't care less about the needs of customers and the importance of the products they fail to deliver. The fact they call themselves "OnTime" is the biggest joke and the biggest deceit you'll ever hear. Disgusting, disgraceful amateurs.

I wish I could give zero! No way to speak to anyone. Constantly changing delivery date and then cancelling. Awful, awful company!

In spite of having my address and me sending my location to the driver, he went to the wrong address. When I telephoned him he informed me was at the beach and he would deliver my package in 40 minutes. That was over 8 hours ago. Absolutely zero customer service. Furthermore I could not find an email address anywhere on their web site, so I have not been able to communicate my feelings. I did use WhatsApp only to be informed that there was no record of my reference number. How this company is still in business is a miracle.

I ordered sofa bed from online store ( in Spain) . Delivery arrived after 5 working days as promised, however there were 2 boxes and one box was with wrong address from the city next by. By the time I realised it drivers left but not too far away. I run after the car and catches them at the traffic light. I told them about issue and they refused to U turn and check if they have correct box. They told me that I have to write to the store. Now I am at home with 2 boxes . One someone's box and second is half of the couch. What a nightmare. Horrible Service!!!!!

I ordered from shein and waited for my order that never arrived, it shows as delivered but they never did, Iam home all day it is impossible that they came and did not find me, also the portera is there all time, I tried to contact them but all i get in answers from a robot. I contacted shein for a refund but they are refusing since it shows as delivered. I got scamed i don’t know why this company even exist. I was planning to do more orders with shein but now there is no way that i do that not me or any of my friends as long as they work with ONTIME.

This company should have know reason to exist. If companies would be respectful towards their customers they wouldn't be using this company. They do not care about you and never will.

Estaba en casa esperando un pedido y me notifican una incidencia en la entrega de mi pedido por ausencia. Totalmente inventado

The package got as far as Coimbra according to track & Trace. But got stuck there. Package never arrived. Tried emailing and calling several times but never got an answer.

Absolute DISASTER! you have no any single option to contact them. they also lie that they tried to deliver and there was no one home...

I have recieved my heavy package (41kg) this morning, package was on time, very freindly persons, and package in perfect state. checked everything before they left, all in perfect state.

They aren’t just bad, they’re scammers and we have evidence. We ordered a wardrobe and it wasn’t what we expected so we asked for a return and that’s when the games began.

Eventually, they agreed to a refund apart from £80 to return it - and £20 for damaging the boxes we opened. After weeks of chasing, they finally arranged to collect, but simply gave us a day - between 10am and 10pm. And we stayed in all day waiting for them. They never came and when we called them the next day, they said, to our face, that they came and we refused collection. Bizarre. That was when I got Amazon involved and they arranged for another collection on Saturday with a courier called OnTime. We read the Trust Pilot reviews for the courier (see for yourself) and we knew it wouldn’t be good, which is why we documented everything. The courier came and we videoed everything, the loading, the conversation, the collection note etc. and off they went.

Anyway, on the Monday, MN Furniture said they hadn’t got it. And the courier had updated the tracking saying we had refused collection again and that it had failed. However, we had evidence that this wasn’t the case, which we sent to Amazon for our claim. MN Furniture called us several times and messaged us to say they’d give us a refund if we removed our negative review of them. Ontime Couriers even admitted via text that they had it in their warehouse and it needed to be checked, but they could only correct the tracking information if we withdrew our claim from Amazon. Even when given the evidence of collection, their reply was ‘you can’t prove that’s OnTime’ even though we had a text from them confirming it was OnTime and confirming they had it, asking us to withdraw the claim.

We did get our refund… through Amazon, not the comp itself and now they are backtracking saying sorry, it was all a big mistake on their end, even though the truth is much more sinister.

If you do ever go through the process with them, document everything…. Messages, videos, everything. They’ve been taken to court before because of this and it will probably happen again. The only reason they’re avoiding it this time is because Amazon stepped in to give us our refund.

The worst corner come across people stay well clear still waiting 4days later for delivery when have customers wait to have work done they are a joke

I ordered a fridge from Amazon.es and saw it was being delivered by Ontime Logistics ES. I was horrified when I saw these reviews and was close to cancelling the order. BUT. A delivery date was given: 7 April. I had several emails soon after ordering and a subsequent communication to say it would be delivered on 3rd. The driver could not find my house so he called me and I went to meet him. He followed me home, unloaded the fridge and put it where I wanted it. The least I could do was give him coffee and cake! For this experience I give 5*.