I'm back for the third time in the last 18 months. Outstanding service provided again - sneakers delivered in less than 48 hours, which arrived well packaged to prevent any damage to the box. I will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the guys in the ONU store by phone about the sizing of my Aquascutum Harrington style Jacket. He deserves credit and a mention so big up BAZ cos he was really helpful. He even w... See more
Company replied
Im suprised companies like this still exists ! Problem with parcel missing handle from a bag and no box, email and a phone call - very polite costumer service ! Very little time to sort out everything... See more
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ONU has the best innovation of designer names & styles, which makes them second to none. Their clothes are incredible & designer names are the best on the market at this moment in time. I will alwa... See more
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Company details
Written by the company
Established in 1994 in Birmingham UK, we are a family-owned business with two bricks and mortar stores in the West Midlands. For almost three decades, we’ve been carefully curating a collection of luxury menswear and children’s fashion from some of the world’s most respected designer brands, such as Gucci, Moncler, Canada Goose, Stone Island, Boss, Armani, and more. Whether you shop with us in-store or online, we take pride in offering a seamless experience with quick global delivery and easy returns, ensuring you can shop with confidence every time.
Contact info
3 Stephenson Street, B2 4BL, Birmingham, United Kingdom
- 0121 277 4922
- info@onudesignerwear.com
- www.onudesignerwear.com
4.5
Excellent
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I ordered from this company…
First time I ordered from this company and I was very impressed.Very good service and price of the products very good also the delivery was very fast . I will definitely order again.Thank you
June 28, 2025
Reply from ONU Designer Wear
Thanks, Kreuza! We're so glad to hear you were impressed with your first order—great service, prices, and speedy delivery are what we aim for. Looking forward to your next one! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks again, Karl! We always appreciate your custom 😊 Look forward to your next order with us!
Kind regards,
ONU Designer Wear
Super Helpful Staff
Great prices, super happy with the purchase. Really helpful staff when an error was made on my part. Will definitely use Onu again and so should you.
July 2, 2025
Reply from ONU Designer Wear
Thanks, Paul! Really glad you’re happy with the purchase and that our team could help out—always here if you need us. Looking forward to your next visit! 😊
Kind regards,
ONU Designer Wear
Great customer service
Ordered from here a couple of times, last one was a week ago, had a problem with incorrect sizing, I called up and got attended to and sorted within minutes, great customer service and trusted company.
July 2, 2025
Unprompted review
Reply from ONU Designer Wear
Thanks, Selina! Really appreciate your continued support. Glad we could get everything sorted quickly for you—always here to help! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks so much! Really appreciate the kind words—means a lot to the team. Hope to see you again soon! 😊
Stone Island Nylon Metal swim shorts
First time I have bought off the website after purchasing many pieces from the Birmingham shop years ago, and it was absolutely first class I got a 10% off welcome code which I was able to use on a pair of stone island swim shorts which arrived the next day bang on schedule, I am well happy with the shorts and will be sporting them on my holiday 😎🍺
June 19, 2025
Unprompted review
Reply from ONU Designer Wear
Thanks, David! Great to have you back—whether it’s in-store or online! Glad the discount came in handy and that the Stone Island shorts arrived right on time. Enjoy sporting them on your holiday! 😎☀️
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Christopher! Glad everything was quick and easy for you. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Sam! Delighted to hear you were happy with the price and delivery. Looking forward to having you back! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thank you for the five star review Neil.
The sizing for the belt I bought for my…
The sizing for the belt I bought for my son was not accurate, disappointing. Therefore, had to return.
June 4, 2025
Reply from ONU Designer Wear
Thank you for your feedback, and we’re genuinely sorry to hear that the sizing of the belt didn’t meet your expectations.
We always aim to provide accurate size information, but we understand how frustrating it is when an item doesn’t fit as hoped. We appreciate you returning the belt and hope the process was straightforward for you.
If you need any help finding the right size or style in the future, please don’t hesitate to reach out — our customer service team is always here to help.
Thank you again for your feedback and for giving us the opportunity to improve.
Kind regards,
James
Onu Designer Wear
info@onudesignerwear.com | 0121 277 4922
Customer service hours: Mon–Fri, 9 AM – 5 PM
ONU DESIGNER WEAR SCAMMERS Didnt receive my clothes receive empty…
Didnt receive my clothes receive empty i highly recommend no one shops at this place it's all fake and scams never will i buy again
June 10, 2025
Reply from ONU Designer Wear
Dear mr Ali
Thank you for your review — we take all feedback seriously and are disappointed to see such false claims being made publicly.
We would like to make it very clear to you and other customers reading this that:
• We have secure CCTV footage of every parcel being packed correctly and handed over to our trusted courier.
• We have official courier tracking confirming the parcel was delivered to the address you provided.
• We have strict internal checks and robust processes to prevent and detect fraudulent claims.
Making false statements about a business is not only misleading but can also be pursued under UK defamation law if it causes unjust damage to reputation and business integrity. We reserve the right to take legal advice where necessary to protect our staff and company from false and damaging allegations.
If you genuinely believe there is an issue with your order, we encourage you to contact us directly at info@onudesignerwear.com or on 0121 277 4922 (Mon–Fri, 9 AM – 5 PM) so we can resolve it properly with you and our courier.
We do not tolerate false claims but remain committed to providing a fair service to all genuine customers.
Kind regards,
James
Onu Designer Wear
Reply from ONU Designer Wear
Dear Hassan Ahmed,
Thank you for your review. We’re very sorry to hear you feel this way.
We would like to clarify that we have full internal records, CCTV footage, and official tracking details confirming that your item was correctly packed and delivered to the address provided on your order.
We take all customer concerns seriously and always encourage anyone with a genuine delivery or product issue to contact our customer service team directly so we can resolve matters quickly and fairly.
If you would like to discuss this further or need any additional assistance, please feel free to reach out to us at info@onudesignerwear.com or call us on 0121 277 4922 (Mon–Fri, 9 AM – 5 PM).
Kind regards,
James
Onu Designer Wear
Ordered a belt at size 100 it cam at…
Ordered a belt at size 100 it came at 105 and sent 2 belts back for refund but haven’t heard anything yet about it
May 29, 2025
Reply from ONU Designer Wear
Dear Mr Degrammont,
Thank you for your review, and we're sorry to hear there’s been an issue with your return and the sizing of the belt you received.
We’ve been trying to get in touch with you directly to gather more details, such as the tracking number and courier used for the returned items, but haven’t been able to reach you so far. This information will help us locate your return and process your refund as quickly as possible.
Please feel free to contact us at info@onudesignerwear.com or call us on 0121 277 4922 (Mon–Fri, 9 AM – 5 PM), and we’ll be happy to get this resolved for you promptly.
Kind regards,
James
Onu Designer Wear
Great product sent via a very slick…
Great product sent via a very slick delivery service. The polo top was protected inside a box.
June 1, 2025
Reply from ONU Designer Wear
Thanks, Simon! Glad you were pleased with the product and the smooth delivery. Great to hear the packaging hit the mark too! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Jacob! Great to hear everything went smoothly and you’re happy with the service and product. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Nice gucci at good prices and very…
Nice gucci at good prices and very quick to receive your order they use DPD
May 29, 2025
Reply from ONU Designer Wear
Thanks so much! Glad you’re happy with the Gucci and the service—we always try to be as prompt as possible with all deliveries. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Fantastic customer service
Fantastic customer service. Keep up the good work ONU staff. Always a pleasure.
May 24, 2025
Reply from ONU Designer Wear
Thanks, T! Really appreciate the kind words—always a pleasure from our side too. We’ll keep up the good work! 😊
Kind regards,
ONU Designer Wear
happy with quality and price but…
happy with quality and price but delivery prices were a bit high compared to other retailers.
May 18, 2025
Reply from ONU Designer Wear
Thanks, Andrew! Really glad to hear you’re happy with the quality and price. We appreciate your feedback on delivery costs—just to mention, your order did include free delivery, as is standard with all orders over £200. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Very happy with the service and super…
Very happy with the service and super quick delivery!
May 16, 2025
Reply from ONU Designer Wear
Thanks, Andy! Great to hear you’re happy with the service and delivery. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Quality
Quality shorts at a great price & speedy delivery. My first purchase from Onu but won't be my last.
May 12, 2025
Reply from ONU Designer Wear
Thanks, Nick! Glad you were happy with the quality, price, and delivery. Great to have you on board—looking forward to your next purchase! 😊
Kind regards,
ONU Designer Wear
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