I'm back for the third time in the last 18 months. Outstanding service provided again - sneakers delivered in less than 48 hours, which arrived well packaged to prevent any damage to the box. I will... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to one of the guys in the ONU store by phone about the sizing of my Aquascutum Harrington style Jacket. He deserves credit and a mention so big up BAZ cos he was really helpful. He even w... See more
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Im suprised companies like this still exists ! Problem with parcel missing handle from a bag and no box, email and a phone call - very polite costumer service ! Very little time to sort out everything... See more
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ONU has the best innovation of designer names & styles, which makes them second to none. Their clothes are incredible & designer names are the best on the market at this moment in time. I will alwa... See more
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Company details
Written by the company
Established in 1994 in Birmingham UK, we are a family-owned business with two bricks and mortar stores in the West Midlands. For almost three decades, we’ve been carefully curating a collection of luxury menswear and children’s fashion from some of the world’s most respected designer brands, such as Gucci, Moncler, Canada Goose, Stone Island, Boss, Armani, and more. Whether you shop with us in-store or online, we take pride in offering a seamless experience with quick global delivery and easy returns, ensuring you can shop with confidence every time.
Contact info
3 Stephenson Street, B2 4BL, Birmingham, United Kingdom
- 0121 277 4922
- info@onudesignerwear.com
- www.onudesignerwear.com
4.5
Excellent
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
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Quality
Delighted with my Givenchy Pegasus print t-shirt. Having checked the quality material, flawless stitching and make up of the neck label, especially the lettering, it strongly suggests the garment is 100% genuine. I'm convinced it is. The delivery only took 22 hours using free postage. This is on a par with Amazon Prime!! I did pay a little more than intended, but has made a beautiful birthday present. I cannot fault any aspect of this company.
Andy Evans.
March 20, 2025
Reply from ONU Designer Wear
Thanks, Andy! We're so glad you're delighted with your Givenchy t-shirt and appreciate your kind words. We take great pride in offering authentic, high-quality pieces with top-notch service. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
First time using Onu
First time using Onu
Great service, communication & prompt delivery of product... will definitely be using for future purchases!!
March 18, 2025
Reply from ONU Designer Wear
Thanks, Chris! Delighted to hear you had a great first experience with us. Looking forward to your future orders! 😊
Kind regards,
ONU Designer Wear
Quality authentic gear at great prices
Order some Armani jeans T shirts at great prices and the gear arrived quickly and nicely packaged. I will be using this company again for my summer stuff. Highly recommended 👍
March 23, 2025
Unprompted review
Reply from ONU Designer Wear
Thanks so much, Mark! Glad you’re happy with the quality and service. We appreciate the recommendation and look forward to kitting you out for summer! 👍😊
Kind regards,
ONU Designer Wear
Everything so easy to do .
March 16, 2025
Reply from ONU Designer Wear
Thanks, Phil! 😊 We're glad you found everything easy and hassle-free. Looking forward to seeing you again! 👍✨
Kind regards,
ONU Designer Wear
Amazing service throughout
Amazing service throughout, I ordered the wrong jeans and they gave me advice on what I was looking for and exchanged the items without any fuss within the week.
Fast delivery
Excellent customer service
Amazing clothing
I would highly recommend and will definitely be using them again
March 8, 2025
Reply from ONU Designer Wear
Thank you for your amazing review! 😊 We're glad we could help and that you’re happy with our service. Looking forward to serving you again!
Kind regards,
ONU Designer Wear
Great service
March 6, 2025
Reply from ONU Designer Wear
Thanks, Tony! Glad you’re happy with the service. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Michael! Glad you’re happy with the product and service. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Refunded when item was too small…… very…
Refunded when item was too small…… very good 😊
March 6, 2025
Reply from ONU Designer Wear
Thanks, Marc! Glad we could sort it out for you. Appreciate your feedback and hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Quick order and delivery..superb
March 3, 2025
Reply from ONU Designer Wear
Thanks, John! We appreciate the feedback. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Great choice speedy delivery packaging…
Great choice speedy delivery packaging very good
March 4, 2025
Reply from ONU Designer Wear
Thanks, Owen! Glad you’re happy with the service. Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Edward! Glad you’re happy, we always try to offer the best prices.🤩 Hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Reply from ONU Designer Wear
Thanks, Darren! We really appreciate the feedback. Hope to serve you again soon! 😊
Kind regards,
ONU Designer Wear
Order arrived quickly no hassle very…
Order arrived quickly no hassle very impressed will be using again thanks
February 24, 2025
Reply from ONU Designer Wear
Thank you, Tom! We're so glad to hear you had a smooth experience. Looking forward to your next order! 😊
Kind regards,
ONU Designer Wear
Excellent service
Excellent service. Jean’s arrived but where a bit small, sent them back and they sent a size up with no fuss 👍🏻👍🏻
February 23, 2025
Reply from ONU Designer Wear
Thanks, Kamen! Glad we could sort it out quickly for you. Appreciate your feedback and hope to see you again soon! 😊
Kind regards,
ONU Designer Wear
Excellent customer service
I ordered a shirt for my son which was too small. I emailed customer services regarding an exchange for a larger size, this was dealt with quickly and efficiently which was excellent.
I would have gave 5 stars but unfortunately the postage cost to return the shirt (as advised to return tracked registered post) proved to be rather costly.
February 14, 2025
Reply from ONU Designer Wear
Thanks, Caroline! We really appreciate your feedback and are glad the exchange was handled efficiently. We’re sorry to hear about the postage cost and will certainly consider that as we continue to improve our service.
Kind regards,
ONU Designer Wear
No product sent
Placed an with order these guys, but the item was nowhere to be found in there warehouse.
Had to go through the purchase process and waiting process and no one told me about it being missing until I had to enquire.
Poor customer service, never using again.
February 12, 2025
Reply from ONU Designer Wear
Hi Alfie,
We sincerely apologize for the experience you had with your order. We recently closed one of our branches, which caused a short-term issue with our stock management. Unfortunately, this resulted in delays in identifying certain stock discrepancies.
We completely understand your frustration and regret that we didn’t notify you sooner about the issue. Keeping our customers informed is important to us, and we’re actively working on improving our processes to ensure this doesn’t happen again.
If there’s anything we can do to make this right, please feel free to reach out to our customer service team at info@onudesignerwear.com. We truly value our customers and hope we can provide you with a better experience in the future.
Best regards,
Onu Designer Wear
Reply from ONU Designer Wear
Thanks, Stephen! We’re thrilled you’re happy with both the item and service. We look forward to having you shop with us again! 😊
Kind regards,
ONU Designer Wear
First class from order to delivery
First class from order to delivery
Will definitely keep buying
February 18, 2025
Reply from ONU Designer Wear
Thank you, Fraser! Glad you’re happy with everything. Looking forward to your next order! 😊
Kind regards,
ONU Designer Wear
Great service
Ordered two different sizes to get the right fit, delivered in good time at a great price and the returned item dealt with in equally as quick time as the delivery. Can’t fault service I received will definitely use again.
February 10, 2025
Reply from ONU Designer Wear
Thanks, Alan! Glad you had a great experience. We appreciate your support and look forward to seeing you again! 😊
Kind regards,
ONU Designer Wear
The Boss Casual Is Very Smart
The Boss Casual Is Very Smart, Great Price Packaged Really Well 👌
February 2, 2025
Reply from ONU Designer Wear
Thanks, Alice! Glad you love it. Enjoy, and hope to see you again! 😊
Kind regards,
ONU Designer Wear
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