Open Space Concepts Reviews 

357
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout the process. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers consistently commend the high quality of the products, such as glass rooms and pergolas, noting their solid construction and premium feel. The installation process is frequently described as efficient, professional, and tidy, with teams often completing work promptly and explaining product usage clearly. Many consumers also highlight how these additions have transformed their outdoor spaces, enhancing usability and enjoyment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as supportive, helpful,... See more

Service

Customers had positive experiences with service, consistently praising the exceptional and professional... See more

Product

Consumers find product to be positive, with many reviewers praising the high quality and outstanding design... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of products and materials,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Looked for this glass room couldn’t find anything that we could look at in person. Then found yourselves Open Space Concept who had a great showroom. The staff were very friendly, helpful and knowle... See more

Company replied

Rated 5 out of 5 stars

Scope of work was disassemble, relocate and assemble our 10'X12' glass pod. First class all around. Component parts were thoroughly cleaned and staged on site. 2 man crew very professional, highly o... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great. Office staff were easy to contact, really helpful, and made the process run smoothly. The fitters were incredible, and so patient and helpful when a huge leak was disco... See more

Rated 5 out of 5 stars

The staff right across the board were extremely helpful from start to finish. The sales team allowed us to decide on our needs with gentle guidance whenever needed, administrative staff kept us inform... See more


Company details

  1. Carport and Pergola Builder
  2. Awning Supplier
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Patio Enclosure Supplier

Written by the company

Every detail matters, so we make sure nothing is overlooked. Whether you know exactly what you need or want to start exploring your options, we are here to help you create a beautiful custom project that is perfect for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(357)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous pod

Fabulous pod. I love the app.
Ive got screens and glass doors. Its going to be fairly warm especially with heater. Definitely use all year round.

January 15, 2026
Unprompted review
Open Space Concepts logo

Reply from Open Space Concepts

Thank you for the great review! We are delighted that you love your new pod and are finding the app so easy and fun to use. With the combination of glass doors, screens, and a heater, you really do have the ultimate all weather setup. Enjoy using your beautiful new space every single day of the year!

Rated 5 out of 5 stars

Glass Room

Looked for this glass room couldn’t find anything that we could look at in person.
Then found yourselves Open Space Concept who had a great showroom.
The staff were very friendly, helpful and knowledgeable. Always kept us up to date until the time of fitting and also during the fitting time. Fitters were very professional and tidy in their workmanship throughout. Would highly recommended if you were interested in purchasing this product.

December 2, 2025
Open Space Concepts logo

Reply from Open Space Concepts

Thank you for the fantastic feedback! We are so pleased that you enjoyed visiting our showroom and that our friendly, knowledgeable staff took such good care of you. Hearing that our fitters were professional and left everything tidy is wonderful. Thank you for recommending us to anyone looking to purchase a glass room, and enjoy your beautiful new space!

Rated 5 out of 5 stars

Buckinghamshire Reviews for a great Northern Company

Bosomworth Glass are a family company who genuinely take pride in their work. They recently fitted windows for a very well known celebrity on his Buckinghamshire estate. Despite being based a long way from the project, the team travelled down and stayed on the estate for four days on two separate visits to complete the work on two older buildings.

Their professionalism was clear from the outset, and the finished windows were first class. The quality of their craftsmanship and the care they took with the property stood out. I would recommend Bosomworth Glass without hesitation.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Visited open spaces brick lane to have…

Visited open spaces brick lane to have zip repaired on my jacket met saf who was very helpful did an excellent and same day repair at a very reasonable cost i would highly recommend his services

December 3, 2025
Unprompted review
Open Space Concepts logo

Reply from Open Space Concepts

Thank you for the fantastic feedback! We are so pleased that Saf could get your jacket zip repaired and back to you on the very same day. Hearing that you found his service excellent and reasonably priced is wonderful. Thank you for choosing us and for your kind recommendation!

Rated 5 out of 5 stars

Fantastic Customer Support

We recently needed some help with our Markilux awning and made contact with Dave at OSC.......and he was a great example of how customer support should be.
With his detailed instructions and photos we are able to able to sort out our issues quickly and effectively.
We could not have had better help, thanks Dave, you are a star.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Super structure

Super structure, great team of installers lead by Damon and super customer service from order to install. Would definitely recommend.

October 24, 2025
Rated 5 out of 5 stars

OSC do make dreams come alive

OSC are a fantastic business. Why? Because they deliver a top quality product with a brilliant team. The whole process was seamless and efficient. Great communication throughout our journey. Installed to our specifications by professional team led by Chris. Finally, Charlotte in the admin team deserves special praise for her commitment and excellent people skills making ever stage a pleasure to deal with. I couldn't rate this business highly enough and recommend them to anyone considering a glass outdoor dream.Thank you everyone and I wish you all the success you deserve.

October 24, 2025
Rated 5 out of 5 stars

Sun Room

The personnel at Open Space Concepts were professional from our initial enquiry, to measuring up and installation of our bespoke sun room.

October 7, 2025
Rated 5 out of 5 stars

Wonderful product

Wonderful product - kept informed of progress throughout the order. Installers arrived promptly and did a great job of the installation - cleaned up after themselves and finished on time.
Very happy with our new garden building.

October 15, 2025
Rated 5 out of 5 stars

The whole experience was great!

The whole experience was great. Office staff were easy to contact, really helpful, and made the process run smoothly. The fitters were incredible, and so patient and helpful when a huge leak was discovered right where the glass room was being installed! The room is great and better than we could have imagined.

October 15, 2025
Rated 5 out of 5 stars

Open Space were excellent in all…

Open Space were excellent in all aspects from initial enquiry to final payment - the entire overall experience was first class admin wise and installation wise.
Everyone that had seen it have been very impressed - we are so pleased and it was done in time so my American relatives got the benefit - they were very impressed - great job OpenSpace - thank you

September 5, 2025
Rated 5 out of 5 stars

From first enquiry through to survey…

From first enquiry through to survey and then fitting the service was excellent. The team were very helpful and supportive throughout the purchasing process. The fitters were efficient, courteous and polite. There was nothing I could fault.

October 15, 2025
Rated 5 out of 5 stars

Outstanding Service from Start to Finish!

Open Space Concept were incredibly informative and helpful from the very beginning all the way through to the installation of our pergola. The team took the time to explain every detail, answered all our questions promptly, and made sure we were confident with our choices. The installation was smooth, professional, and the final result exceeded our expectations — the pergola looks amazing!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

We were very impressed from the sales call to site survey to install, the install team were excellent, letting me know everything they were doing and explaining everything on how to open and close all doors. Overall opinion, excellent from start to finish.

August 25, 2025
Rated 5 out of 5 stars

Pergola by Open Space Concepts

Had this company to fit a pergola in our courtyard, 💯 happy with everything from our first visit to there showroom to installation, the installation guys were brilliant ln explaining how everything works and left everything clean and tidy…
Would 💯 highly recommend this company..

July 31, 2025
Rated 5 out of 5 stars

Veranda

We are very impressed with the professional service provided by OSC from start to finish. From discussing our initial requirements, to the knowledgeable surveyor, the cheerful office staff who kept us well informed, to the installers who were conscientious, polite and considerate and took pride in their work resulting in an ideal finished structure. Our grateful thanks to you all for providing a useful addition to our home which we will utilise for years to come. J & G.

July 31, 2025
Rated 5 out of 5 stars

First class company, truly bespoke product

My initial interaction with different staff members was professional, and low key. There was absolutely no pressure sales and I was told straight away what the price would be for my requested design. The site visit to finalise measurements etc was helpful and informative and assisted in making decisions about things like lighting, drop down blinds, colours etc.
Payments were requested in line with their payment schedule and updates on progress of the order were provided by telephone.
When the dates for installation were agreed, they were honoured. The installation team were highly skilled and professional and completed the work quickly without cutting any corners.
I am delighted with the Pergola. The price is higher than elsewhere, but they were the only Company I found that offered a genuine bespoke design, coupled with installation included in the price. Furthermore the quality of the product is very high and the installation is perfect.

July 24, 2025
Unprompted review

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