Open Space Concepts Reviews 

This company is not the sharpest and cheapest. The manufactured products from Germany and Italy are good. Customer service is not good and inconclusive to resolve installation issues. The installation and caring of the costly product by the installers are very poor. We bought three different products more than 55k. We had two more in order which was over priced (Double price) which was cancelled. My wife and I we had to offload from the truck the last two products due to shortages and installers personal problems during delivery. The first product still have leaking roof after five attempts to repair it! The last product has several scratches which already have two visits for repair but still ongoing. Billy the surveyor the most likely to be honest and clear with the answer when asking questions.
We still waiting for the repair, we been told for cost purposes, the repair will be done when the installers are in the area as this firms is located more than 165 miles from our location.
We had ordered from another firm the same two two products quoted by OSC. Saving us £8 k.

I had a retro fit on sliding glass doors, fitted to an existing glass veranda (installed 2021 by OSC)
From my original enquiry to installation the service has been excellent.
Billy, the surveyor was very knowledgeable, answering all the queries, the installation was excellent, Scott and Chris did an excellent job, working efficiently , a great team.
The finished product exceeds my expectations and has made a great deal of difference to my outdoor space.
I would have no hesitation in recommending OSC.
Well done, and thank you.

Easy company to deal with. Answered any questions, surveyor and installers came at arranged times and installation went without a hitch and with no mess.

Good communication skills. It was done quick than the time estimated. Professional staff to deal with.

Very efficient fitters . Delighted with the awning & the quality. Prompt timing . Very pleased overall.

An excellent company, delightful to deal with. Professional with top quality product. We couldn’t be happier with or our decking cover and sliding doors.

I cannot recommend Open Space Concepts highly enough. From the 1st contact made with their Salesperson Liam, who was informative and never pushy, to the Surveyor Billy who was super efficient and helpful. The office team, Charlotte was amazingly helpful, finally through the installation team, Chris and Scott who were polite, tidy and knew exactly what they were doing.

Each of these representatives are great ambassadors for the company and deliver an outstanding service.

We could not be happier with the awning, which has already come in super handy for rain and shine.

Thank you OCS - you've been amazing!

Absolutely delighted with our pergola purchase.
Constructed to a high standard and looks amazing.
The team were excellent to deal with and always very helpful and knowledgable.
The best thing we have done!
Excellent service ,would not hesitate to recommend.

Fantastic service and professional build by the two guys who put our pergola up in just two days.

So far so good and loving the extra space it’s given us. Made our house look so much bigger and now much more use of the garden!

Very quick from ordering to installation. Helpful staff on the phone. The awning seems to be good quality and looks great; it should be invaluable (if we ever get any sun!)

From our first contact with OSC we were impressed with the quality of service and attention to detail relating to our project. After the basic design was agreed their surveyor travelled up to the north of Scotland to see us and provide the final quote (which came as a pleasant surprise).
Once we confirmed the order, the delivery time was about 10 weeks and we were kept informed throughout. The fitters arrived as promised and were professional and friendly throughout the quite difficult installation.
We now have a beautiful glass veranda which gives us a huge additional space that merges perfectly with our garden.
We wouldn't hesitate to recommend Open Space Concepts and are really delighted with the final result.

Excellent service from start to finish, and we're delighted with our "Ambient" Glass Room. Only two very minor observations - the initial third-party quotation for new base works was wildly expensive, but OSC quickly found a better-value contractor; and assembly time on-site was longer than expected, but the team were really friendly and professional, and the finished room is all we hoped for.

Our entire experience was one of efficiency and helpfulness.
OSC were honest during pricing and programming of the works. Carried out a thorough survey which made the installation seamless.
Helpful answering questions and held the delivery to suit our needs.
Excellent product and service from an excellent company.
Would thoroughly recommend

Amazing service from survey to fitting . I would give more stars if I could . Thankyou to whole team.

Fantastic service from start of process to completion of installation. No hard sales and professional throughout. Efficient instillation and clean and tidy from the installers.
Would certainly recommend..

I chatted with Gorge, who is extremely rude in customer service with poor anger management. They advertised they could fit within two days in their advertisement, and when I inquired about that, the person said I was looking for something cheap. Sad! I would stay away from them if I were you. If this is the way they treat potential clients, how will they treat you when they have your money?

Fabulous room created with no fuss. Very professional and robust. I now live in the garden with a seamless connection to the house with raised deck flooring installed by Cheshire Decking. Totally amazing “extension” to a small house. All i have needed is an Oodie for winter comfort. To me it is a year round living room with my 62kg rescue dog.

Been in the showroom today, to say I was impressed is an understatement
Pure quality With staff very knowledgeable

We are delighted with our Ambient Glass room it’s even better than we expected. The buying process and service were excellent, from Billy the surveyor, Charlotte administration to Chris and Scott the fitters. The fitters were professional and polite. I would not hesitate to recommend the whole team and the end product! Thank you.

Very efficient company , fantastic brochure with explanation of how awning works and is constructed. Once contact made quick reply and very good comparison to other quotes. Efficient fitting , approachable and professional service . I would definatly recommend this company to my friends .