Opie Oils Reviews 

815
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the highly efficient dispatch process that ensures orders always arrive promptly at their destination. People also appreciate the extensive selection of products available at competitive prices, making it a highly reliable choice for vehicle maintenance needs. Some reviewers were not happy with occasional fulfillment mistakes, mentioning that incorrect items or wrong vehicle parts were mistakenly sent instead of what was originally ordered. Consumers also noted that parcels occasionally arrived with missing components, while others experienced damaged packaging or boxes during transit.

What people talk about most

Product

Clients share ambiguous opinions on product quality and item accuracy. While many consumers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery_service, consistently praising the exceptionally fast... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers praised fast delivery... See more

Service

People report positive experiences with service, highlighting a consistent and brilliant standard over many... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm a bit disappointed with Opie really. I've used them many times over the years for buying oils etc for my 2 old classic cars but not had anything from them for a while, until this week and they do... See more

Rated 3 out of 5 stars

Have used Opie Oils for many years (at least 14 years) to purchase services parts for my cars and motorbikes. Used to have an unparalled selection of oils at great prices and fast dispatch and... See more

Rated 3 out of 5 stars

Ive bought oil off Opie many times . But i cant understand why on there oil finder for your vehicle they keep and still , tell me to purchase the WRONG oil .

Rated 5 out of 5 stars

The customer service from Opie Oils is superb. Great communication, errors sorted quickly (within a couple of hours) I can’t praise the service enough. It was a pleasure to deal with Chris who unde... See more


Company details

  1. Car Service

Information provided by various external sources

Opie Oils is the UK's largest independent online retailer of Performance Oils and Fluids. We sell the most comprehensive range of quality and specialist oils for Cars and Bikes anywhere in Europe. Opie Oils sells over 70 brands in total, and it’s not just oils and fluids, Opie Oils have have an extensive range of OEM Filters, Spark & Glow plugs, Brembo brake parts, wiper blades, cleaning and detailing products, workshop products – the list is endless and we are constantly increasing the range available. We sell oils for all makes of cars and bikes, from the most extreme modern supercars and motorcycles to vintage, veteran and classic. You'll find oils for all applications from mineral monogrades to super high tech racing synthetics. We stock engine oils, gear oils, differential and axle oils, brake fluids, power steering fluid, coolant and workshop products. All in all, there's more than 400 car and bike oils and fluids available to buy at www.opieoils.co.uk Unmatched Expertise, unrivalled Choice and great Value for money are what makes Opie Oils the market leader.


Contact info

3.9

Great

TrustScore 4 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(815)

42 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery came well packaged and speedy

Delivery came well packaged and speedy, everything I needed for a service on the wife's car, minus the complimentary air freshener and oil top up kit , which was missing, which sort of makes my purchase from Opies rather than Europarts.

February 28, 2024
Unprompted review
Opie Oils logo

Reply from Opie Oils

Hello, thank you for your feedback.
We apologise for the missing item. If you experience any issues with your order please contact our customer service team who will be more than happy to get the issues resolved via email or phone;
customerservices@opieoils.co.uk, 01209202949.
Kind regards,
Sam

Rated 5 out of 5 stars

I've been using Opie Oils for a few…

I've been using Opie Oils for a few years. They are by far one of the best companies to do business with. Excellent prices, fast delivery and the 2 times I've spoken to Customer Services have been a pleasure with rapid resolution.

Thoroughly recommended!

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good selection, price and service

My car requires an oil type which is not normally stocked at retail outlets. Opie oils have a choice of options for me all at a very good price. I had one issue where a delivery was damaged by the courier and they immediately express-shipped a replacement. I highly recommend them.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Always a great experience using Opie…

Always a great experience using Opie Oils! Been using them consistently for a while now and always impressed with their quality of service, delivery times and consistency in quality of parts! Use them for my servicing parts and various other bits, always very helpful and great customer service! 10/10!

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

The best company I think I’ve ever…

The best company I think I’ve ever used. Within 2 days they managed to give me a full list of oils that I can use for my gearbox and the capacity and have the oil at my doorstep. Something not even Audi will let you know. Amazing help with extremely fast shipping. Car now feels amazing. Could not recommend this company more. Outstanding

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Class service, fast delivery

I found that none of the other online parts shops beat Opie's prices. Ordered some general maintenance stuff for my car on Sunday. The items were delivered on Wednesday, well before they said it would arrive which is always good (especially at Christmas time). They also sent me a free papercone to prevent oil leaks when I fill up the engine with the oil they sent. I also had some air fresheners in the box. Small things but really thoughtful! Literally made my day :)

If you're here - looking and the Trustpilot page to decide if you should order from them - I'll tell you, don't hesitate! Class service

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

Blocked for messaging & return on eBay No Refund! Appalling Service!

I could not send messages to the eBay seller opieoils. I wanted to pay and return the item. I've been blocked for messaging and returning 60 days limit. Tried contacting seller eBay and customer service website no replies. Error message was the issue not sure why? They refused to refund me. I send the item back no replies.

December 14, 2023
Unprompted review
Opie Oils logo

Reply from Opie Oils

Hello, thank you for your review.
I would firstly like to address these allegations.
The situation began when you had opened up an eBay case which was found in our favour due to substantial evidence that the parcel was indeed delivered after you had stated it hadn't been. After which case you had changed your eBay username and then opened another case against us as a payment dispute, which again, was found in our favour.
We had not heard from you for some time after this secondary case was closed. You had then emailed us to inform us that you have posted an item and demanded a refund. After requesting more information regarding the order and the reason, you had informed us of the eBay order ID which relates to the aforementioned cases above.
You had stated yourself in your email that you had used the item and had it fitted for two weeks, then removed it and then posted it to us for a refund.
You do indeed have 60 days to return an item, however it does also state that the item must be unused and new, which this item is not as you had it installed for over 2 weeks before removing it.
You then stated the item was faulty so we offered to proceed down the warranty route for you. However, you have failed to provide any of the required vehicle information to be able to begin this resolution and instead threatened to simply leave us negative feedback.
Regarding the communicational issues you have mention via eBay, this is due to your account being blocked from our store as advised by eBay themselves because of the misleading and ever-changing narratives and cases you have created.
I hope this will clear up any confusion.
The item has since been returned back to you.
Kind regards,
Sam

Rated 5 out of 5 stars

Opie Oil fantastic service and support

Opie Oil supply my oil and filter needs for my motorcycles and cars. The service and products are always first class and the prices always good. Recently when I had a technical issue with the fitting of an oil filter their support was superb I received personal attention and help for which I was most grateful. Fantastic service and priceless support. Thank You to the team and Merry Christmas. 👌

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

I've used Opie for a few years and found them to stock quality service items from first line manufactures. What you must remember is that they, like us all are human and do make the odd mistake or an item is not in stock. Now, this is where a company shows its worth, a quick phone call and everything is sorted. The parts come really well packed which is always a bonus these days. So for top quality service parts and oils at great prices they are my first choice.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome !

Awesome !! Quality goods, great prices and exemplary service. Numerous purchases many after guided assistance when i needed advice or help. Guys who work there like Jack ~ an absolute credit to the company. Keeps me returning. Very highly recommended, and not just for oils 1 ~ Thank you.

October 11, 2023
Unprompted review
Rated 1 out of 5 stars

Long standing customer driven away

Long standing customer.
Waited for two weeks without delivery. FedEx returned to them as house number not written on parcel, spoke to opie but they were not willing to write a number on box, rules? Proposed the order was cancelled and I start again. Enough is enough, will not be using again, let me and my customers down.

October 1, 2023
Unprompted review
Opie Oils logo

Reply from Opie Oils

Hello, thank you for your feedback.
It was myself who had spoken to you over the phone.
The house number was not written on the parcel as it was not given to us. The system is not designed to check each address individually and is paramount that the customer checks the delivery information before finalising the order.
As explained this was purchased through PayPal, and can only send to the address given to us.There are no exceptions. This information is explained in their T's & C's.
Sadly the incomplete address was the cause of this delay.
Nevertheless, we are sorry that we were not able to assist any more than we already have done.
Kind regards,
Samuel

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