I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
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Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products at a far better price…
Great products at a far better price than in the UK.
June 9, 2026
Reply from Bassol Optic
Thank you for your feedback!
We’re glad to hear you’re happy with our products and that you found them at a better price. We truly appreciate your trust and hope to see you again soon.
Beware horrible customer service and lack of communication
I placed an order with Bassol Optic on May 2026, for a pair of sunglasses priced at a little over $400 USD.
At the time of purchase, the website indicated a delivery window within 2 weeks. After placing the order, I was informed that there were delays with the supplier. Over the following weeks, I contacted customer service multiple times requesting confirmation that the item was available, a shipping date, and tracking information.
The company responded that the product had not yet arrived at their warehouse and was unable to provide a firm shipping date or tracking number. The promised delivery window passed without shipment or delivery.
I made several good-faith attempts to obtain an update and later requested cancellation and a refund when the delivery date was missed. As of the time of writing this review, I have not received the merchandise.
My experience was that the item was advertised as available, my card was charged immediately, and the company was unable to provide a reliable fulfillment timeline.
Potential buyers should confirm actual inventory availability before placing an order, especially for higher-priced items.
June 14, 2026
Unprompted review
Reply from Bassol Optic
Dear Customer,
In order to support your claim, it would be helpful if you could provide your order number or buyer details, as we cannot find any purchase matching the information provided here. Alternatively, you can send your comments to info@opticabassol.com, and we will do our best to resolve this situation.
BASSOL OPTIC
I’d like to say that I am very pleased…
I’d like to say that I am very pleased with the experience I had with the company. When I first ordered the frames I was very impressed and excited about owning the frames that I picked. Shortly after the order was placed, the frames were in the hands of customs and an issue arose and there was a delay in the process. This is what I am most impressed about. While waiting the level of professionalism was impeccable. I shot out a email expressing my concern and I was immediately informed that my concerns mattered! This is unheard of in the day and times that we’re living in! A Big thumbs up to what you guys are doing. The next time I’m looking for eyewear I’ll be considering you FIRST!
Thanks again
-Allen
May 20, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your detailed review, Allen!
We’re truly glad to hear that, despite the delay at customs, you felt supported and well informed throughout the process. Your words about our team’s communication and professionalism mean a lot to us.
We really appreciate your trust and look forward to helping you again with your next eyewear choice.
Fedex is demanding a payment for the…
Fedex is demanding a payment for the tariff. I have emailed and texted and not really gotten answer to help me out of this invoice. I am going to pay and probabily wont recommend or buy from you again.
May 6, 2026
Reply from Bassol Optic
Hello Scott
Your order B164814 was shipped to the US with Delivered Duty Paid (DDP) service, so all taxes and duties were paid at checkout. FedEx should not be asking you for any additional payment.
Best regards
BASSOL OPTIC
Bought sungalsses
Bought sungalsses, arrived quick and ok, sent it back, and got the refund in time. The prozess worked very well. Thanks
May 28, 2026
Reply from Bassol Optic
Thank you for your review!
We’re glad to hear that everything went smoothly for you, from fast delivery to the return and refund process. It’s great to know the whole experience worked well for you.
We appreciate your trust and hope to see you again in the future!
Reply from Bassol Optic
Thank you for your kind feedback!
We’re really glad you’re happy with our service. We appreciate your support and hope to see you again soon!
Reply from Bassol Optic
Thank you for your review!
We’re glad to hear you were happy with our fast shipping and competitive prices. We really appreciate your support and hope to see you again soon!
Too a while but arrived in perfect…
Too a while but arrived in perfect condition, very happy with purchase
June 8, 2026
Reply from Bassol Optic
Thank you for your feedback!
We’re glad to hear your order arrived in perfect condition and that you’re happy with your purchase. We appreciate your patience with the delivery time and your trust in us.
Hope to see you again soon!
Reply from Bassol Optic
Thank you so much for your feedback!
We’re really happy to hear that your order arrived quickly and that you’re satisfied with your experience. We appreciate your trust and hope to see you again soon!
Maui Jim Sunglasses
My order was delivered five days earlier than expected. Everything seems perfect. I would recommend it.
June 12, 2026
Unprompted review
Reply from Bassol Optic
Thank you very much for your review!
We’re delighted to hear that your order arrived earlier than expected and that everything met your expectations. We truly appreciate your recommendation.
We hope to see you again soon!
Reply from Bassol Optic
Thank you so much for your kind words!
We’re really glad to hear you had a nice experience with us. We truly appreciate your feedback and hope to see you again soon!
Reply from Bassol Optic
Thank you for your review!
We’re glad to hear that your order arrived on time and that you’re happy with the product. We really appreciate your support and hope to see you again soon!
Reply from Bassol Optic
Thank you for your feedback!
We’re glad to hear everything went smoothly and straightforward for you. We really appreciate your trust and hope to see you again soon!
They send me sunglasses to Germany,at…
They send me sunglasses to Germany,at first i give them adress in Serbia,but i ask them to change it and they did it.
Thanks Bassol.
P.S. Fast delivery.
June 3, 2026
Reply from Bassol Optic
Thank you very much for your review!
We’re really glad we could update your delivery address in time and that your sunglasses arrived quickly in Germany. It’s great to hear everything worked out smoothly.
We truly appreciate your trust in us!
Everything went great
Everything went great. Communication was excellent from the moment I placed the order until I received the tracking number.
It’s not a next-day delivery, but the package arrived on the expected date.
The product is authentic, and everything was carefully packaged.
For me, this was a 5-star service with a great price and exactly the product I expected to receive.
June 5, 2026
Reply from Bassol Optic
Thank you so much for your detailed review!
We’re really glad to hear that everything went smoothly from order to delivery, and that the communication and packaging met your expectations. It’s also great to know that the product arrived as expected and that you’re satisfied with the overall experience.
We truly appreciate your trust and your 5-star feedback!
Good communication but it took a long…
Good communication but it took a long time to receive the item. They indicated that there will be no additional customs or shipping fees but I received a bill from FedEx.
June 4, 2026
Reply from Bassol Optic
Hello! Thank you so much for your 4-star review and for highlighting our good communication. We are glad to hear that part of your experience was positive, though we apologize for the delivery delay.
Regarding the FedEx bill, we completely understand your surprise. We want to clarify that we recently updated our policy in mid-May to include all customs duties and taxes in the upfront price for orders to the US. Since your purchase was placed just before this system update took effect, the older terms applied, and the carrier processed the import fees directly.
We truly appreciate your patience and feedback, which helps us move in the right direction. We hope you enjoy your new eyewear!
Great customer service
I contacted Bassol Optic to get my shades earlier. They replied the next day and sent them to me right away. It was amazing! I reccomend this brand.
June 5, 2026
Reply from Bassol Optic
Thank you so much for your kind review!
We’re really happy to hear that our team was able to help speed up your order and that everything arrived quickly. It’s great to know you had such a positive experience with our customer service.
We truly appreciate your recommendation and your trust in Bassol Optic!
Regardless of the price-performance…
Regardless of the price-performance ratio, this store and its store manager, Mireia, are a true role model for the whole world. The way they treat their customers is exceptional, and they found a solution to every problem I had. This is customer service at its very best.
From now on, this will always be my first choice.
You know that you’re my heroes! ❤️
June 13, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your incredibly kind words!
We’re truly happy to hear that your experience with our team and support has been so positive, and that we were able to help you find solutions whenever needed. Messages like yours mean a lot to us and motivate us to keep improving every day.
We really appreciate your trust and are glad to be your first choice!
Reply from Bassol Optic
Thank you for your feedback.
We’re sorry to hear that the delivery time did not meet your expectations. We understand that waiting can be frustrating.
We always provide estimated delivery times at checkout, which can vary depending on product availability , as this can affect processing times.
We appreciate your patience and your honest feedback, which helps us improve our communication and service.
one month vait my sunglasss when i am…
one month vait my sunglasss when i am buy seller write me 2-5 days.....not compensation me....not recomended the buyers
June 5, 2026
Reply from Bassol Optic
Hello! Thank you for sharing your feedback. We sincerely apologize for the delay and any frustration this wait has caused you.
We would like to clarify that the 2–5 days mentioned on our website refers to the estimated shipping time once the order is processed. However, due to extraordinary circumstances or manufacturer availability, some orders can experience unexpected delays beyond our control.
We understand your frustration regarding the timeline and truly appreciate your patience. We will continue working to improve our communication and processes.
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