I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
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Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
🔥🔥😎😎😎😎😎🔥🔥🔥
June 3, 2026
Reply from Bassol Optic
Hi!
Thanks for the fun feedback!! Enjoy your new glasses!!
BASSOL OPTIC
Everything was on time and as…
Everything was on time and as described. Great experience
June 3, 2026
Reply from Bassol Optic
Thank you for the review. We are committed to accurate descriptions and timely deliveries. We appreciate your trust!
BASSOL OPTIC
Reply from Bassol Optic
Dear Kul,
Thank you so much for your feedback! We hope you love your new glasses!
Best regards
BASSOL OPTIC
Very fast delivery :)
June 3, 2026
Reply from Bassol Optic
Thank you for your review. We are committed to constantly improving our service for you!
BASSOL OPTIC
Absolutely disgusting service
Absolutely disgusting service. Ordered a pair of glasses and they have charged me £40 to return them as they didn’t suit me. This is despicable and robbing customer service! In what world does returning a pair of glasses cost £40 you can send a tyre abroad for £9 - shocking beware of this company! For your sake! Will never order from thi disgusting company again!
Update:
I am a genuine customer and am not sure how I can validate that through trust pilot? But I have a customer number, and am a genuine customer of this terrible experience and shocking refund charges of £40 POUNDS which is quite frankly a disgusting charge for a pair of glasses to be returned - and makes no sense whatsoever besides robbing someone blind. Customers please be wary of this “Bassol Optic” company that drop kicks you in the eyes!
June 10, 2026
Unprompted review
Reply from Bassol Optic
Hello,
To validate your review, we require customer identification. Currently, there is no data available to verify your purchase. Please note that our return policy is fully transparent and available on our website. We highly encourage customers to thoroughly read our purchase and return terms to prevent misunderstandings.
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much for your kind words and recommendation! We're delighted to hear that you were pleased with our service, the fast delivery, and your products. Your support means a lot to us, and we look forward to serving you again at Bassol Optic
Reply from Bassol Optic
Thank you for your review! We're thrilled to hear that your order arrived so quickly. We appreciate your trust in Bassol Optic and hope to see you again soon.
Order with 2 day shipping 2 weeks later…
Order with 2 day shipping 2 weeks later still haven’t received. Customer service doesn’t reply from emails.
May 29, 2026
Reply from Bassol Optic
Dear Bradle
We sincerely apologize for the issue with your delivery at destination. The product was shipped on time but was held by US Customs, even though FedEx had all the accompanying documentation available in digital format.
We are actively working with our partner to improve this process and avoid unnecessary delays.
Best regards
BASSOL OPTIC
Reply from Bassol Optic
Muchas gracias por tu valoración. Nos alegra mucho saber que has apreciado nuestro enfoque en el cliente y la calidad de nuestros productos. En Bassol Optic trabajamos cada día para ofrecer la mejor experiencia posible. Será un placer atenderte de nuevo pronto.
Very good experience
June 2, 2026
Reply from Bassol Optic
Thank you very much for your feedback! We’re glad to hear you had a very good experience with Bassol Optic. We truly appreciate your trust and look forward to welcoming you again soon
There were several issues with my order…
There were several issues with my order and I’m currently still waiting for my glasses and It’s been a month
June 2, 2026
Reply from Bassol Optic
Dear Team,
We regret the inconvenience regarding your delivery. Although the product was dispatched on schedule, it was delayed at US Customs despite FedEx having all required documentation attached digitally. Please be assured that we are collaborating with our logistics partner to streamline this procedure and prevent future delays.
Best regards
BASSOL OPTIC
I’m very happy with my purchase
I’m very happy with my purchase. The sunglasses arrived quickly, well packaged, and in excellent condition. The quality is outstanding, and the whole shopping experience was seamless. I would definitely order again. Thank you!
June 2, 2026
Reply from Bassol Optic
Thank you so much for your kind review! We’re delighted to hear that your sunglasses arrived quickly and in perfect condition, and that you’re happy with the quality and overall shopping experience. At Bassol Optic, we always aim to make every step smooth and reliable, so your words truly mean a lot. We look forward to welcoming you back for your next purchase.
Excellent experience
Excellent prices, large selection, outstanding communication about shipping and delivery and care for customer satisfaction
June 2, 2026
Reply from Bassol Optic
Thank you very much for your thoughtful feedback! We’re delighted to hear that you appreciated our prices, selection, and communication throughout the shipping and delivery process. At Bassol Optic, customer satisfaction is always our top priority, so your words truly encourage us. We look forward to serving you again soon! 😊
Reply from Bassol Optic
Thank you so much for your review! We’re really happy to hear that everything with your order went smoothly and that you had an awesome experience with Bassol Optic. We truly appreciate your support and hope to see you again soon!
The discount was worth the wait!
June 2, 2026
Reply from Bassol Optic
Thank you for your feedback! 😊 We’re really glad to hear that the wait paid off and that you’re happy with the discount. At Bassol Optic we always aim to offer great value along with quality service. We appreciate your trust and hope to see you again soon!
Reply from Bassol Optic
Thank you so much for your kind review! 😊 We’re really glad to hear that everything met your expectations. It was a pleasure serving you, and we look forward to welcoming you again soon at Bassol Optic.
Glasses delivery takes up to a month.
Glasses delivery takes up to a month.
They don't respond to emails.
June 2, 2026
Reply from Bassol Optic
Dear Saska
We apologize for the delay in the delivery of your order due to customs clearance issues. FedEx has had all the documentation available in digital format since the purchase was made, but delivery times are ultimately determined by US Customs. We hope to expedite this process to avoid these situations in the future
Best regards
BASSOL OPTIC
Reply from Bassol Optic
Dear Beka,
Please accept our apologies for the delay in delivering your order. Due to high seasonal demand, certain brands are taking longer than usual to process and fulfill orders.
We are actively working to streamline this process moving forward.
BASSOL OPTIC
I havent recieved my order it says that…
I havent recieved my order it says that recipient(me) changed the order wich is total bullsh*t and now it says that there is missing paperwork for custom clearance.... Safe to say will not order from this site ever again! Complete disapointment.
June 2, 2026
Reply from Bassol Optic
Dear Andrija,
Your package is currently held because international customs require the recipient to pay the local import duties and taxes before delivery.
Please contact our support team or the courier directly, and we will gladly help you resolve this and get your package released.
Best regards,
BASSOL OPTIC
Reply from Bassol Optic
Thank you very much for your feedback! 😊 We’re glad to hear that the product met your expectations and arrived so quickly. At Bassol Optic we always aim to ensure accurate descriptions and fast delivery. We hope to see you again soon!
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