Felt well looked after by very competent knowledgeable surgeons. All the staff were pleasant and helpful, Connor helped us on the consultation day. Sinead stood out she had excellent customer service... See more
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I want to say a huge thank you to Lisa and Sue at Optical Express Bridgwater Both of them went above and beyond to help me through every step of my journey. Without their support, guidance, and determ... See more
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We where seen yesterday 25th June for eye surgery and had a great expererience, staff where very helpful and we where made to feel as ease, everything went smoothly , would woukd highly recommrnd opt... See more
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From my first enquiry to my lens replacments absolutely amazing every thing they said and Ann assuring me because obviously I was very nervous not knowing if there was any pain. absolutely no pain at... See more
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Company details
About Optical Express UK
Written by the company
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Written by the company
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
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4.6
Excellent
18K reviews
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I had an appointment 17/06/2026 at the…
I had an appointment 17/06/2026 at the Taunton Optical express I was very impressed with Simone Tremblett the personal advisor you I had the appointment with she made me feel at ease and answered clearly any questions I had and she carried out the eye tests very professionally but also with great care thank you so much
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the wonderful review! We are delighted to hear that you were so impressed with your appointment and that your personal advisor made you feel completely at ease. Thank you for choosing us for your eye care!
I had lense replacement surgery a few…
I had lense replacement surgery a few weeks ago and it was a great experience, I was reassured by Sophie who helped me to relax and also Sohail who helped to explain the procedure and then once I had the surgery, Sharon helped explain the recovery process and helped me to fully understand what to expect, a truly great team and I can’t recommend them enough. Thank you guys, I can see clearly now, a great value for money investment, no more awful glasses !!!!!!!
May 15, 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your wonderful experience with us! We are delighted to hear that you felt reassured, well informed, and fully supported through every stage of your lens replacement surgery. Enjoying life free from glasses is an amazing result, and we appreciate your high recommendation!
Very thorough eye examinations
Very thorough eye examinations. Staff very professional and friendly. Not long to wait for the surgery. NHS discount a bonus
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the wonderful review! We are delighted to hear that you found your eye examinations thorough and our service efficient. We are also glad you were able to take advantage of our NHS discount!
Good experience really friendly staff…
Good experience really friendly staff clean and tidy price average but experience overall 5 stars
June 13, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the 5-star review! We are delighted to hear that you had a good experience and found our team to be so friendly. We appreciate you choosing us!
Brilliant service the receptionists…
Brilliant service the receptionists were fantastic both Louise and Aaron made us feel so comfortable I highly recommend
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the brilliant review! We are delighted to hear that you received such fantastic service and felt so comfortable from the moment you arrived. Thank you for highly recommending us!
Re-scheduling fee
I would really like to use optical express to laser my eyes and had booked an appointment on Saturday. I needed to move the appointment and re-schedule 4 days out. They were totally inflexible and said I had to pay a £50 re-scheduling fee. All their appointments on the Saturday were empty so they haven't lost revenue. I feel they approached this the wrong way. They have now lost a client who was going to spend some money with them for being money grabbing with no flexibility for £50!!!
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you for your feedback. We would like to clarify the appointment and fee process to ensure there is no misunderstanding.
When card details are provided at the time of booking, this confirms a patient’s intention to attend the appointment they have selected. The appointment is then reserved exclusively for that patient. A confirmation email is sent immediately—where a valid email address has been provided—and this contains full details of the non-attendance and short-notice amendment fee. This ensures patients are informed of the terms associated with their reservation.
The £50 fee is only applied when a confirmed appointment is cancelled at short notice or not attended, as this appointment time has been allocated specifically to the patient and cannot be offered to anyone else unless the patient informs us. Based on the information you have shared, it appears the appointment was reserved, and the terms—including the fee—were communicated in line with our process.
However, we are happy to review your individual case to ensure everything has been handled correctly. Please contact our Customer Care team at customerservice@opticalexpress.com so we can investigate fully and provide a detailed response.
I had a great experience at Optical…
I had a great experience at Optical Express. Usman, Mohammed, and the entire clinic team were incredibly helpful and welcoming from start to finish.
Mohammed took great care of me and was very down-to-earth, making me feel comfortable throughout my visit.
Usman took the time to explain everything in detail and helped me understand which lenses would be best for my needs. His knowledge and professionalism made me feel confident that I was in good hands.
The clinic itself is beautiful, with a warm and welcoming atmosphere. Everyone was friendly and professional, and I would highly recommend Optical Express to anyone looking for excellent eye care and customer service.
June 17, 2026
Unprompted review
Reply from Optical Express UK
We love hearing that you had such a great experience from start to finish! Helping you feel comfortable and fully informed about your vision options is our top priority. Thank you for choosing us and for highly recommending our clinic and team!
The team at Clapham
The team at Clapham, were polite and helpful. The explain everything clearly and was honest in their assessment. I would recommend this branch.
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your experience! We are thrilled that you found our Clapham branch to be so clear, helpful, and honest during your visit. Your kind recommendation means a lot to our team.
They gave me tea and biscuits and were…
They gave me tea and biscuits and were lovely and friendly!
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
24hrs after doubles replacement
Now 24 hours after my double lens replacement with Igor at White City and sat at the Milton Keynes clinic for my follow up with Dimple my care assistant.
All great so far.
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! We really appreciate your feedback.
LASIK surgery
Visited Uxbridge for my pre op and consultation and had the treatment in Milton Keynes and aftercare appointment. Staff very friendly and attentive and surgeon Dr Sajjad at Milton Keynes was fantastic and would recommend, talked me through what was happening during surgery. Alex on reception was very friendly and welcoming and simple was friendly and professional
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your experience! We are thrilled to hear that our team made you feel so welcome and at ease during your time with us. It is wonderful to know you felt so well looked after, especially by Dr Sajjad himself. Providing efficient, attentive service is exactly what we strive for, and we appreciate you sharing your experience!
Fabulous experience from day one all…
Fabulous experience from day one all the way through to aftercare. Brilliant surgeon Dr Manu Mathew and after care from Pretti.
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your experience! We are thrilled to hear that our team made you feel so welcome and at ease during your time with us, from the beginning of your journey, right through to your post operation appointments. It is wonderful to know you felt so well looked after. Providing efficient, attentive service is exactly what we strive for, and we appreciate you sharing your experience!
I visited for aftercare in Milton…
I visited for aftercare in Milton Keynes and i saw Dimple. I am very satisfied with eye surgery and also the procedure was very simple and easy. I am highly recommending this clinic and surgery to other people and patients!
June 17, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the brilliant review! We are absolutely thrilled to hear your kind words and we will ensure to pass on your feedback to our team in Milton Keynes. Thank you for your high recommendation and for trusting us with your eyesight!
Brilliant from start to finish
Brilliant from start to finish. Staff were all lovely and helpful especially Donna & Katie. Dr Cheema done a brilliant job, no pain having lens replacements and vision is perfect. I would definitely recommend Optial Express at Newcastle.
June 13, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the brilliant review! We are absolutely thrilled to hear that your lens replacement surgery was painless and that your vision is now perfect. Thank you for your high recommendation and for trusting us with your eyesight!
After seeing advert fire laser surgery…
After seeing advert for laser surgery for 599£ an eye I contacted optical express and made an appointment. I then received 7 phone calls confirming the appointment and 4 emails . I was concerned about their desperation. They charge 50£ if you don’t turn up so I went for the assessment. After one minute of talking I was informed that I was not suitable because of age I was not suitable for the treatment but could have lens replacement treatment for 2,500£ per eye. I told them I could not afford that and left , checking they would not charge the 50£ for not turning up. I was assured that was the case. Later that day I received an email saying I didn’t turn up for the appointment? I have receipts for the 45£ I paid for taxis . Be careful this company is not honest or professional. I will keep you informed if they try to steal the 50£. How condescending to explain what doesn’t happen!! I’ve received 3 emails since yesterday saying I did not attend the appointment. I did attend and have proof . Your expert spent 10 mins hard selling me a 5,000£ plus package before telling me they could not help, never looked at any documents they asked me to bring . Then I left . Very unprofessional and sales orientated
June 16, 2026
Unprompted review
Reply from Optical Express UK
Thank you for your feedback. We would like to clarify the appointment and fee process to ensure there is no misunderstanding.
When card details are provided at the time of booking, this confirms a patient’s intention to attend the appointment they have selected. The appointment is then reserved exclusively for that patient. A confirmation email is sent immediately—where a valid email address has been provided—and this contains full details of the non-attendance and short-notice amendment fee. This ensures patients are informed of the terms associated with their reservation.
The £50 fee is only applied when a confirmed appointment is cancelled at short notice or not attended, as this appointment time has been allocated specifically to the patient and cannot be offered to anyone else unless the patient informs us. Based on the information you have shared, it appears the appointment was reserved, and the terms—including the fee—were communicated in line with our process.
Prior to a consultation, our team then reach out to our patients to discuss what to expect at their consultation, discuss the options available in more detail, and answer any questions the patient may have so that they are fully informed prior to arriving. This was the nature of the calls which you have referred to. From our records, this was a call which you had not participated in, meaning unfortunately you did not receive the additional information prior to your appointment.
From our records I can confirm no charge was placed to your card. However, if you would like to discuss the issues you have raised further, we would invite you to contact our Customer Services team at on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
I had multi-focal lens replacement…
I had multi-focal lens replacement surgery in March. I was given Odessey lenses and they are classed as premium, I am a book keeper and I needed good close vision, I stressed this many many times. I also paid extra so I could drive at night. 3 months on I have really bad close vision, my eyes are so tired from trying to focus and I have migraines which I have never had before. My long vision is good but because of the close vision I will end up in varifocals again as nothing is sharp and clear. Please don’t be fooled by the statistics thrown around, the reality is so different, I have paid almost £9,000 and I am back to where I was in January this year the only difference is I now have constant eye fatigue which make it impossible to work my normal hours. I now have eye drops 6-8 times a day and so far I have so much light interference I cannot drive at night and I have to wear sunglasses in the house. I have been told by an independent optician that my eye health is good, the surgery was fine but the multifocal lenses just aren’t there yet with the technology. I wish I could turn back the clock, please do proper research, lots of sites on Facebook etc, I’m so disappointed
March 10, 2026
Unprompted review
Reply from Optical Express UK
We are sorry to learn that you do not feel that you are continuing to enjoy the full benefits of your eye surgery procedure that you elected to undergo. We are also sorry to learn of the issues that you are facing.
I understand you have an upcoming appointment with us. If you would like to discuss your concerns with us before then, we would invite you to contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
Can’t put a price on Eye Sight
After a long and hard decision to go private for a cataract surgery, as the NHS was too long a waiting list and my cataracts were getting worse , I found Optical Express and reviews were good and also in my area. On the day of my assessment in Dundee branch, I was a bit apprehensive, but I should not have worried as I was well looked after by the lovely staff on reception and Carie Weber was amazing she was very friendly and chatty telling me all about her career and life in general, she was really knowledgable and , got me all booked in for surgery in Edinburgh in July so looking forward to a new visual sight , I would highly recommend Optical Express in Dundee , also the beautiful building..Thank you to everyone at Dundee branch and keep up the good work..
June 13, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your experience! We are thrilled to hear that our team made you feel so welcome and at ease during your assessment. It is wonderful to know you felt so well looked after. Best of luck with your upcoming surgery, we can't wait for you to experience your new vision!
28 DAY Investigation before refund.
This company at their store in Westfield Shopping Centre refusing to give refunds for incorrect prescription glasses, their error, and specifically stating their 28 day ( to the second) time limits for investigation. I have been calling Customer services for updates, but same 28 day answer with NO explanation, that's a Red flag . KEEP AWAY .
If they were made wrong give a refund immediately. You have the glasses back, and I don't want your offer to remake them, Thank You.
May 28, 2026
Unprompted review
Reply from Optical Express UK
Many thanks for your feedback, which is not shared by the majority of our patients.
I understand you are already in communication with our Customer Service team who are working hard to resolve your concerns; however if you would like to add any additional information, please do not hesitate to contact us.
If you would like any additional information on our complaints procedure, this can be found on our website www.opticalexpress.co.uk/how-to-complain
This is life changing the best thing I…
This is life changing the best thing I have ever had done if your eyes are bad you must trust this company fantastic
June 15, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for this incredible feedback! We are absolutely thrilled to hear that your procedure has been life changing for you. Hearing how much of a positive impact we have made on your vision and life is the ultimate reward. Thank you for your trust and your high recommendation!
I’ve just visited the Westfied White…
I’ve just visited the Westfied White City brand to see if I could get my sunglasses adjusted. Harleen was SO helpful and friendly and adjusted my glasses in 10 mins! Huge thanks!
June 16, 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for the wonderful review! We are delighted to hear that you received such quick, friendly, and helpful service during your visit. It is great to know we could get your sunglasses adjusted and sorted for you so efficiently!
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