Optically.co.nz Reviews 

Replacement lenses installed into existing frames as expected, but took over 4 weeks from when I sent off the glasses to when they came back. Luckily I found another company in Mt Roskill which did basically the same service on the same day for another pair of glasses I had, otherwise I would have been without glasses in the right prescription for over a month.

I picked up some lovely frames online that I needed lenses for. Some of the local optometrists wanted to charge an arm and a leg, so it was wonderful to find this service. Great price and fast, friendly communication. Happily wearing my new glasses now. Thank you.

Appalling. They are not based in New Zealand - their returns/refund policy is a lie - they will never refund you - and will give you the runaround for months. On top of which the delivery takes months and the prescription was wrong after that wait. Absolutely horrible experience - avoid like the plague.

BEWARE. I usually order from clearly and tried Optically because they had a good deal on multi-focal lenses. I ordered two pairs of glasses in January. In early March, after much chasing, was told that they didn't have the frame for one of the pairs I ordered. Was told to select another, more expensive pair and pay the difference. At the time I was told that they take 18-26 days for multi-focal lenses. Have had to order glasses somewhere else. I have attempted to cancel the order and was told that by selecting another pair I have in effect re-ordered and have to wait again. Also beware, the website says refund costs EXCLUDE refund for lenses, which is the bulk of the cost so have told them to supply both and will now wait for both pairs and hope they arrive and are the right prescription.

Please beware ordering from this site. I am two months out and still not glasses. I needed another pair in January. 8 days ago I order two pairs from Clearly because lost faith in this crowd, and those are in the post now and meant to arrive on Monday. I will stick with Clearly in the future.

EDIT: 19 April - Still no glasses. I have been told the replacement pair for the one that they couldn't supply was also not available. Thankfully they have refunded the unavailable one in full. The other pair is still not arrived. Last week the website said it had dispatched. I checked again today and it no longer says dispatched, says it is back in quality control.

Avoid this crowd. I ordered two pairs from clearly in March after it looked like I would never get these. They came within 10 days and am very happy with the clearly glasses.

I have ordered my glasses 12th December 2021 and no update for a while so I contacted again around Chrismas time. They finally got back to me saying it will be dispatched next week and due to Christmas Holiday, it might take longer than usual for the arrival. My glasses arrived 20th January which means it took more than a month for the delivery.

Then 5 days later, the frame broke all of a sudden so I contacted them to see what they can do and they said they will send me the new frame only and asked me to bring it to the optician to regraze it. I asked one of the opticians how much it would cost and I passed the quote over to Optically and they said I would have to pay the cost of regrazing, not them, so I said the cost is more than the amount I paid for glasses, then they asked me to send broken frame for fixing. I was so shocked to know that they didn't know how much it would cost to regraze.

So I sent it on 11th February 2022 and no update for a while, and I contacted again on 27th February and they said my glasses have been handed to the logistics team to get them shipped to me on the same day...

And I finally got it on 14th March which is 14 days since the item was dispatched and to my surprise what I found in the parcel was dummy glasses....

I simply have no idea what is going on with their operation, but I simply will never use this service again.

Great service and very pleased with the glasses.The prescription is accurate and the lenses well fitted. It was worth buying them online as opposed to going to a local optician and about 40% cheaper.Any questions l had were always answered promptly, honestly and politely. I was a bit hesitant about using this service, but needn't have worried. My only concern was that it took nearly two months to receive the glasses, but this was partly due to postal delays because of Covid. That said, l can confidently recommend this service to others!

First time to order at Optically, and I REGRET. They said it will be delivered in 10 days, it’s more than 20 days now and they said it still on the process of product check and will be dispatched after that.. what a deceiving delivery advert they had! Should definitely go back to CLEARLY, as they never failed early delivery as always.

Great service. Affordable and I love the glasses

this is the worst online shopping experiences I had made
1st week (early Feb) - ordered two pairs
3rd week - i requested a delivery update; the first pair frame is broken and no stock; so it can't be processed further; the second pair is being processed still
4th week - i changed the first pair frame order; the second pair was dispatched; and tracking order was provided
5th week (early Mar) - the first pair received
6th week - chase an update; the second pair is being processed; and dispatched soon
7th week - no update (no tracking number)
8th week (mid March) - no update (no tracking number)
9th week - tracking number provided despite many requests for update
10th week - finally received.

I placed an order with Optically for a new pair of glasses to replace the old worn out pair I had. Although there were some further details needed from my prescription, my glasses arrived very quickly and are just brilliant. I'd like to specifically thank Joy for her super fast and friendly customer service. Its very important to me that companies I buy from retain a strong focus on 'human connection' and that has made this purchase all the happier for me. Thank you Joy, and thank you Optically. :D

Easy to order, good prices & excellent website with ability to check look of glasses on ur face. Quick response to order. Took quite long for delivery but during covid lockdown

Would highly recommend this ccompany even through ordering whilst in lockdown they did everything to get my glasses to me quickly. Had a problem with size of frame and they offered to remake. Would recommend.

I have had two reglazes now and the first was amazing and quick service this time a lot slower due to covid maybe. Good customer service and fast email responses

Great service.Glasses I ordered were not available but alternatives were available and that issue was solved promptly.
Delivery time , Covid considered , was good
Product was: well packaged, as described and very competitively priced.
Happy customer once again

Excellent value and range. Would definitely recommend.

My glasses looked fantastic- exceeded my expectations.. very good quality.. the progressive prescription lenses were great one slight complaint would be that I need to move them down the bridge of my nose to use distance sometimes which can be annoying.. but overall great value for money.. the frame itself exceeded my expectation. And the communication left a bit to be desired-i felt like I was constantly chasing them for updates-but they were prompt with replies

Gave four stars only because it took a while to arrive but due to Covid 19 no surprise!