Optimumnutrition Reviews 

I ordered the ISOPURE Dutch Chocolate flavour protein from the official Optimum Nutrition website (Order No: ON-3050155), expecting a high-quality product and reliable service. Unfortunately, my experience has been nothing short of a nightmare.

Upon receiving the product, I scanned the QR code, only to find that it displayed details for the Vanilla flavour instead of the Dutch Chocolate flavour I had ordered. This immediately raised concerns about the product's authenticity. Despite numerous attempts to resolve the issue, including multiple emails and calls to customer care, I have received no satisfactory response.

Customer care agent Lenie Naik assured me that I would receive an update by a specific time, but this commitment was not honored. After 5 days of waiting and no resolution, I am left frustrated and without the product I paid for.

This experience has shaken my trust in Optimum Nutrition and their customer service. I strongly urge potential buyers to reconsider their purchase and be wary of the lack of support and accountability.

I ordered optimum nutrition performance whey 2 pack on 14 November 2023 and the order got cancelled from their side, i don't know why and didn't get my money back, so i tried customer care number many time and each time they just say you will get your refund in 1-2 days but till today i didn't get my refund. I even tried writing mail but no replies. Today is 11 January 2024.
My order id is- 2631292

Hi, ON Support please help with this.
I purchased Optimum Nutrition Essential Amin.O. Energy | Orange | 270 g product on 17/10/2023, which was delivered to me on 2023-10-20

When I opened the product packaging the silica pouch was broken and it was mixed with the product and also forming lumps, which made it unconsumable, so I reached out to Glanbia/ON Support with All the details and shared all the information including pictures that clearly show the silica gel mixed with the product forming lump.

Since then I have called customer care more than 100 times(Shubham, Kavita, Wonchi) but they are not helping and now they don't receive my calls, or just receive my call and then either drop the call or keep me on hold, I have been waiting for a resolution for more than 1.5 months and all I hear is team is looking into it, My queries are not being heard or sorted.
Moreover, the ON support, Glanbia team asked me to break the silica gel that is present and consume it, this is the nature of the resolution that is being provided to the customer who paid money

I have shared all the details and pictures and have asked several times to provide me with either a replacement or a refund but I am not getting any sort of response from the support.

My order ID is on-2490189 purchased from the India ON Website

Customer support is pathetic from Optimum nutrition in India, Please never buy products from ON unless you are ready for mental torture investing your hard-earned money.

Note: The product delivered to me is 20 Months old and was just about to expire. Purchased in Sep and got product whose manufacturing is in 01-2022 and about to expire in 3 Months.

Update 1::: received from Glanbia India(this is how they reply and treat customers after sending bad products)::::

We are sorry for the inconvenience caused. We investigated the issue and found out that the product was delivered to you intact and without any damage. Also, Optimum Nutrition Amino Energy product is imported from USA, which comes with a vacuum barrier. A vacuum barrier is a cardboard round disk that is not glued to the bottle neck, and it sometimes gets stuck under the cap. It is not there for sanitation or authenticity; its only purpose is to hold the product in place during transportation. Packaging techniques may vary but rest assured that your product is authentic as long as it passes the authenticity check. Hence this vacuum barrier sometimes gets displaced and hence some of the product gets leaked out but be rest assured that the product is genuine and safe for consumption.