Terrible customer service. They sent the wrong product, then asked for pictures, then asked to return the product. Then they stopped responding to emails until I contacted my bank for a refund. No apo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I order 2 * 5kg bags of protein and one of them arrived damaged with a large split down the side of the bag spilling the contents into the delivery box. After 3 weeks of emailing ON customer services... See more
I have been ordering from ON since Jan 2026 since Amazon is restricting the amounts. This time when I ordered, UPS lost a case, I filed a claim with UPS, but was frustrated after not being able to re... See more
I received a notification saying free metal shaker with ALL orders. So I ordered some drinks at a cost of £30. No surprise to find no shaker. This is twice this has happened to me with optimum n... See more
Company details
Information provided by various external sources
Optimum Nutrition: Creators of 100% Whey Protein (The Worlds #1 Protein Powder), Pro Complex, Diet Products, Strength and Recovery Supplements, and other health and nutrition products.
Contact info
United Kingdom
- www.optimumnutrition.com
1.9
Poor
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good quality sports nutrition products
always buy their protein and opti-men vitamins. Good quality. I feel healty, and have a progress in my trainings.
August 4, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.