Optoma Europe Ltd Reviews 

Fantastic customer service. Emailed in the morning and got a reply pretty soon after from Penny W with all the info I needed and then Carina P posted out some bits which I received the next day. Quality product with the service to match!

Optoma have been a pleasure to deal with both online with the information on the website and response to questions and face to face.

The projector and mount are perfect for the job in the school Hall.

Recently bought a Optoma projector (Jan 2018 - Home AV Direct: Invoice # INV-45133680 for Order # 45133680). However the projector remote does not work (i guess !!). Called Optoma and after asking a few questions (l.baines -23rd April) they mentioned that the remote might be faulty. They promised to send a remote and asked me to call back incase i have any issues. The remote did not turn up for a week. Called again. This time someone mentioned that Liam in on lunch and will call me back. After not receiving a call for about a week called again. This time someone else picked up (l.brownhill) and first thing they mentioned is they do not have warranty on remote and lights after 3 months. When i explained that i have raised the issue before 3 months deadline - which was not clear while buying the product he mentioned that he will post me a remote and see if that works. Its 21st May now and still nothing happened. As the projector is ceiling mounted i need to climb up a ladder to even start it. Worst it we still dont know whether the problem is teh remote or something else. Very bad experience with the customer services. I wished i would not have bought such a expensive product which breaks down in less that 3 months and the company is reluctant to help even.

Sanjit Jha
Harrow
London

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June Feedback : After talking to Penny Wilkinson my issue was resolved quite quickly. Thanks Penny for solving it after my marathon wait.

I spoke to a lady called Penny. I emailed one evening with a request, and within a far shorter time than I had expected, received a lovely reply which completely solved my query. Penny was incredible. She is proving exactly what customer service should be. Absolutely ruddy fantastic!!! I have told pretty much everyone I know about the experience I had. I would recommend it to anyone

I gave 5 stars because I can't give more...
They are amazing!!!
I will recommend this company even to someone that I don't know!!!!
Every company should take them as example for PERFECT customer service

I have their bluetooth headset and a high end projector. Both excellent products. I lost one of the earbuds and they sent me a replacement for free within 24hours of asking if I could buy them. Awesome customer service! Thanks!!

Penny Wilkinson was excellent in getting the product to me before my all important meeting-this was a game changer for me and I relied on her expertise and flexibility in helping me out where I really needed it, what a star!

Great service, quick and professional Advisor
Highly recommend

I am currently having a problem with my UHD60 projector, it was only few days old, I am very fussy with technology and identified a fault, first I contacted the shop I bought and they have told me they can exchange but it will take few weeks, alternatively they asked me to contact Optoma directly which I did, I wasn’t so hopeful that I would get a support, however, after speaking to Liam my whole opinion changed, he was absolutely brilliant. After buying a premium projector and identifying a fault, it is disappointing, but receiving a premium service from Liam has changed my experience. I still don’t know will they replace my projector or not but so far support was amazing so I hope this review can reach to Liam, customer support representitives are ambassadors of the companies and Liam has done an amazing job by representing Optoma, I hope assessment outcome can carry on the great experience.

I will update my review further on my experience,

Thanks
B.T.

Optima customer service is excellent. We recently lost a height adjustment knob for a projector screen so I contacted Optima to see if I could buy a replacement. They are not sold separately but Matt got back to me very quickly and managed to find one on an old screen and posted it out to me. The whole process took less than a week. Thank you.

I bought an Optoma HD28 back end of 2017 from Richer Sounds. After just over a month the projector developed a fault with the fan. As it was after 30 days I couldn't return it to Richer Sounds but they gave me the number for Optoma customer services. My call was picked up straight away and dealt with by Greg. Even though it was out of 30 days Greg advised he would replace for a new unit without any fuss. I was advised just to package it up and he organised a UPS driver to collect the day I specified.
A few days later the new unit was delivered. Unfortunately, just a few weeks after, the same fault developed. I advised Greg by email who was apologetic and he organised another collection. After receiving the unit he advised me that the HD28 was now end of line and they had swapped it for an HD29 (still being apologetic), so I've now ended up with an upgraded projector.
No word of a lie, this has been some of the best customer service I've ever had. Sure, I had a faulty unit twice but as soon as the phone was answered I had every faith it would be resolved....little did I know I'd end up with an upgrade. Can't fault them, next time I'm on the lookout for a new projector it will definitely be an Optoma.

I am looking at getting an optoma screen and projector in the coming months but I needed to get the trigger cable installed now as it will be hidden in the walls of our extension. As I wasn't sure what cable would do the job, I contacted their support team and a very nice lady called Penny answered all my questions. Not only that but they sent me a suitable cable in the post, free of charge! Now that's what I call service!

Absolutely superb company to deal with that went above and beyond to help me. A special shout out to Penny at Optoma that was extremely helpful and whose customer service was second to none.

Quick contact by website form.
And for them there is no problem wich they cant solve. Big thx for Peny one more Time.

Asked for a replacement set of earpieces to be sent to me and a whole bag provided on a complimentary basis. Great service by Penny Wilkinson.

I have just spoken to the rudest person in customer service!

My lamp in my Optoma HD141X just exploded showering glass everywhere. It is only 18 months old with about 1200 lamp hours used, no lamp warning, no over heating warning it just exploded.
Optoma advertise that their lamp should run for 6500 hours on eco mode but the rude customer service staff said "if I'd bothered to do my homework you would see that it actually lasts up to 1000 hours! And the bulb shouldn't do that so what had I done! Well you'll have to get it serviced first then change the lamp it should cost you about £300!" Not only are Optoma not interested in helping its customers, they also lie about they product when advertising it to trick its customers!

I'm absolutely disgusted with the service I have received, there is obviously a problem with the projector for it to have done this but since they've already had my money they don't care!!

Shocking bad customer service as stated below so this should come as no shock to anyone.

They will not repair my HD141x projector just 2 weeks out of warranty even though the bulb exploded and pieces of glass went all over my floor and inside the projector. As stated like the woman below me it didn't give me a warning as to the low life of the bulb, it just dangerously exploded.

Most companies perform the goodwill gesture of repairing something that was so expensive and so close to warranty.
The first technical support agent kept asking me to check the bulb life which I couldn't obviously because it had blown up. duh. They're a projector company and they can't work this out?

Instead they chose to use a fake warranty fact about the lamp warranty being 6 months even though the projector was 12 months. What?

I disproved this by going to the warranty section on their page. That's my entire 'technical' support experience for you, they were only trying to worm their way out of repairing something that 99% of stores will do without question.

This has been going on for 5 days now. Be very careful, I'm never buying from them again and neither should you.

So on Sunday my projector made a loud bang and the screen went black. No lamp hours warning, no overheating warning, nothing even though the manual says it will do both. I am no novice worked for Sony, had an Optoma before. I rang Optoma and got the rudest customer service woman I have ever come across, she wasn't listening, talked over me and I couldn't get a word in. I was happy to send the projector back, for them to do the relevant analysis, and for the projector to be cleaned of the glass and to ensure no further damage has been caused as a result of the explosion, but I was told I would have to pay a minimum £150!! Surely if the projector gave no screen warning of either exceeding hours or over heating, which it says in the manual it should do so, then there is a fault with the projector which is covered by warranty. At the least the projector should switch itself off, if it overheats and I didn't do that either. I finally was told I must have misunderstood her, when after having got off the phone and emailed her boss, which made me furious. I'm not sure about the any misunderstanding, I said in reply. All I was hearing was the continued reluctance to admit any fault, or even consider that the customer in this case might have a case, especially when in addition to all the upset caused from the moment there was an explosion in my living room, the warranty of the lamp was only exceeded by 14 working days!

The manner in which she spoke to me earlier today was appalling, over talking a customer while they are trying to explain and then dismissing them when they do get a word in edgewise is not professional, and unacceptable.

My final words to this customer service person was 'So now that I have your undivided attention because we are using the written word and you cannot impatiently interrupt me, I suggest we proceed as follows: I send the projector back, for you to do the relevant analysis, and for the projector to be cleaned of the glass and to ensure no further damage has been caused as a result of the explosion. If that analysis shows there were no indicators of overheating or over hours before the explosion then there is a case for the projector being faulty and then we discuss how we might proceed and for all of this to be in writing as I find your manner to be extremely upsetting, especially as I am chronically ill, and stress is a trigger for that illness' I haven't heard back and I find it incomprehensible how a company can treat people so badly and get away with it, shameful

Unbelievably poor service.

First they send me a faulty projector (second time) and now it is taking an eternity for their service provider to fix it and send it back.

Absolutely NOT recommended for their ridiculously poor service and unbelievably poor quality products.