EE Reviews 1,028

The worst costumer service in the world!!!!!!! Spain has two costumer services and they don't comunicate with each other and leaving few contracts hanging!!!! I haven't lived under two locations for more than a year and I had unpaid bills for one year when it was cancelled!!!! DO NOT CONTRACT THEM!!!!!!!!!!!!!!!!!!!!!!!

Getting better!

I've had 2 problem handsets since upgrading and both times EE has been quick to send out a replacement.
This 2nd phone is also having issues ( Google Pixel) it won't focus with video or camera. EE were quick to answer and ran through a few tests, since these didn't resolve the issue they have said to take to local EE shop and get a temporary replacement while mine is sorted out.
It's a complete hassle to get to my local store and have to have my phone wiped again etc but at least they have suggested an option and I'm happy that it doesn't take an age to get through to a real person.

An absolute an utter waste of time buying those expensive handsets for all those amazing things you can now see and do on your smartphone. Pointless. Signal strength in all major UK cities I've travelled to have been around the H or H+ nothing like the 4G they are billing you for. Phone signal strength in central London Disappears in the wind.Happy day when my contract with these expired.

I have had a orange mobile for many years without a problem, admittedly I didn't use it much and paid them by direct debit on time every month. In January I rang to cancel, after about 10 mins of trying to talk me out of it they finally agreed to cancel the contract, or so I thought.
On Saturday I checked my credit report to find out orange had put a black mark on my account for non payment, spoke to a very nice lady at orange who confirmed they had spoken to me in January to cancel the account and she would sort it out and make sure my account is cancelled and the outstanding balance credited. Today I received a letter demanding the money and telling me my phone will be disconnected. Rang again to find out the lady I spoke to on Saturday had not done what she promised and again they promised to sort it out., not a word of an apology or acknowledgement that I had spent good money ringing them to sort their mess out. Hopefully this will be the end of it. If you are thinking of using orange don't their customer service is terrible, and they don't seem to have a problem with screwing up your credit rating even though you don't owe them anything. A dedicated UK complaints line and employee's that actually care would help.

Orange Email is closing, here's what to do

"If you’d prefer to talk to somebody about the change to your Orange Email service, just call us on 0800 079 0324. We’ll be happy to help."

so currently i've been on the phone for 12.30mins and counting., am on hold. how long do i put up with this nonsense before i just hang up? cos your not helping, you're just costing me money.

as a customer of yours who was transferred from FSmail with no problems why are you now causing a problem by not offering the same smooth transfer where i can keep my email address not have to worry about EVERYONE that has my email address (i use it to receive messages), all those third parties that have been given my contact details that I'm I have not direct out going contact with.

For instance, all of my business card which I have handed out to date with my email address you have just rendered WORTHLESS and potentially cost me a lot. Potentially wrecked me. Thank you.

I hung up at 16mins, after the assistance told me that your company is not going down the pan. Rest assured if this is the service which you wish to provide you are going the right way to go down the pan!

As it was possible for you to take over Freeserve as it was and for me to keep my email address so that should anyone in the world wish to contact me they could. For you to deliberately not provide the same level of transfer-ability is totally disgraceful and substandard.

I am an Orange customer (fool) I have had my number for 15 years on PAYGo . My top up card no longer works when handing it to the dedicated top up station - I cannot get through to the 450 number and when I do the line goes dead - I go on to the official EE/Orange/TMobile web site, get through all of the questions and card detail and the site just whirs away until it tells me that 'we are currently experiencing problems and to please try again later' ? I have tried and tried and tried - my brother has tried, my son has tried (I thought my surface pro did not have the correct soft ware to cope) . Could it be that an old orange pay as you go , the one that the balance hangs over until used, is not profitable to EE and they cannot just dump me, but are making things impossible ? To add to the misery I am in France for the next few months and forced to buy a new sim new number here to allow me to communicate. If you are reading this Orange, the word I have just used may be alien to you COMMUNICATE !

Every time I've gone into an orange store anywhere in Paris they have been no help to me what-so-ever. Any issues I have the employees seem to have no idea how to fix it.

I am happy I switched to orange, a lot better service than the competitors to be honest

Not happy.... I thought they were pip less!

I logged on to Orange to top up my pre paid mobile with 10 Euros. It's New Years Day and i wanted to call my Mom.The amount of 11,10 Euros was deducted by Orange from my debit card but I did not recieve the 10 Euros credit on my mobile. So far I have sent 2 emails of complaint and have received no helpful reply where my money has gone to and how we can solve this issue. I have received a message of confirmation from my bank that the money has been withdrawn. Orange have sent me an email that I have a pending order and have asked me to complete the order online but are asking for my credit card details again. I have paid the amount already and am still waiting for this to be credited to my mobile. I have been waiting for 7 hours already.

I have known that Orange has been slowly going extinct since 2010, but up until 2014, I have had really great service and customer support. But in the last two years there have been more and more problems popping up: Networks dropping out, Freebies being delayed up to a week (I am PAYG), and at one point I couldn't find out my bundles status or even my current balance using the text service for nearly a whole month as it said they were having "technical difficulties"... The last straw to poke the dying horse happened a few weeks ago when I tried to create an online account (on the now EE site ((Orange Login))) and it said that my number wasn't valid anymore. I can still make calls, texts and use the mobile internet right now so it must be a valid number... I think sadly it is time to leave the sinking ship before it gets to the point where you can't even leave and get dragged down to the empty depths of a non-existant provider...

I have had an orange contract for around 15 years now, last month they decided to con me and add £45 to my bill for mobile data charges, even though I only ever use my phone when connected to WIFI. I now understand lots of customers have been caught by this con, on calling them the only issues a refund of £30, so I am still out of pocket £15.

As if that was not bad enough I come to find out that they have my name wrong on the bill, they still had my married name, even though I was divorced 6 years ago and had provided proof of this twice in letter and even been in store as they requested with ID.

Long story short, they wouldn't correct my name for me and after a 40 min conversation were quite happy to let me cancel my contract and the 2 others I have with them, They will never get another penny out of me ever! Disgusting service to a long standing loyal customer.

No customer service at all. Waste of time

I am an Orange customer for years... I have always been happy with the service. However, recently, it's been so bad.
I have bought a new contract with EE and tried to keep my old orange number. I needed the PAC Nr, and I was asked stupid questions I could not answer. As the result, I had to go to the EE shop with my ID to prove that I am who I am. The shop assistant wanted to sort the thing for me and called them to get the PAC nr, but we were hold on the line for nearly 20min and finally, disconnected by the other end. It took me 2hrs, and didn't get the code I needed, so decided to try again from home.
I called them, and was asked a security question : what was the website you bought your contract from?
How, after few years could I know this?
Since I didn't remember, I was offered another trip to the EE shop. (Another 2hrs of my time)
They obviously make things difficult, so you cannot leave the EE.
Fortunately, I can block my direct debit, and even more, I can leave a message in my surgery that "EE tries to trick you with stupid questions. Don't trust it!". They will lose not only me, but also my patients...

After being with Orange for nigh on 20 years and seeing the customer service collapse into nothing. Just over 2 years ago I renewed my contract & phone I won't bore you with the details but it took a month for me to get a new phone. Customer service was non-existent and promises of calls back never materialised. Since then I have had to contact (the alleged) customer service, not at all helpful. Getting through the automated system is bad enough but when the department is about as much use as a chocolate teapot it says a lot about the company!. The funny thing is when I rung through to leave suddenly the customer service was there. Too little, too late. I'm giving Tescomaobile a whirl...so far so good!

Absolutely horrendous service was provided to me today - Long story short the Orange customer services man hung up on me!!

Details :

I was trying to top up my brother's phone using the automated phone service and when I was transferred to a member of customer service, the man said my card payment did not go through (this has happened before and it's because their system cannot cope with the fact that people top up other people's phones using their own bank card details). The man could not give me a reason and when I asked for his supervisor he responded with "I am the supervisor" and when I asked to be transferred to somebody else his senior (as surely he could not be the most senior person in orange customer services) he repeated the same thing and then hang up on me!!!

After being with Orange for over 18 months there signal diminished and I received No Service in my home requiring a 10 mile journey to get reception. There approach was poor and they had no desire to help. As a landlord I need to communicate with my tenants and I lost between £1-£2K in business over the week. I was forced to take on a new contract. Orange only decided to wake up a few hours after I had obtained my PAC code and cancelled my contract with them. I was offered one month discount off my 24 month contract which I have declined. I will pursue this in the small claims court since it is unjust.

Started to be debited money from my account via Orange direct debit .when contacting them they were not able to stop this and had to contact companies direct
Very frustrating that you can not speak to advsor without passing through multiple security gates but a third party can Bill you through Orange.

We would have choose 0 star but it was impossible. There is no possibility to join them. We have bought a phone for our trip in Europe but after a couple of weeks and being very careful with it the phone that we have bought to call in Canada doesn't work anymore and we are unable to contact anybody from orange. It is unacceptable.

I bought a SIM card for my trip to europe. I m leaving in 6 days so I ordered the fastest plan: the priority express one which cost me nearly $25 on mailing fees, hoping it will arrive on time. However, they haven't processed my mail after 3 days! Im leaving in 3 days and I don't know what to say to this reallly bad company. DONT USE THEIR SERVICE EVER IN YOUR LIFE.