EE Reviews 1,028

Had a bad few months with orange! First trying to upgrade but then being told someone had used my account to buy a phone and I couldn't upgrade because money was outstanding and then being asked how I would like to pay it! As you can tell I was not happy! I phoned every few month to see what was going on with my account and to see if I could upgrade yet but was told that the fruad department were still looking in to it and they would contact me!! Never heard anything from them! Today 02/05/16 - I rang to see if I could upgrade and guess what the account was still on hold but I have to say spoke to a very lovey person call joe (I think), who managed to take my account off of hold and upgrade my phone! I coundnt be happier! He has been the only person to happy me with the problems I have dealt with! So thank you very much for your help

I paid way more money than I should to pay. I had to pay loads of money even when my contract was over!!! Very dissapointed!!! Don't trust orange!

Terrible terrible experience - should avoid
To contact customer services using your Orange phone costs you 15p, regardless of the problem.
Got overcharged and never tried to help in anyway. In my opinion, the worst of the bunch, and staffed (in my opinion) by the most poorly trained staff. Avoid at all costs

I took out a contract with orange in 2012 and have never made any late payments and have always paid on time by direct debit. I have checked my credit report recently as I am about to take out a mortgage and it is showing quite a few late payments to them in 2013 and 2014. I contacted orange to find out what this was for. They advised me that this is incorrect and I should email the credit department to request that this was removed. I did this for them to come back to me and advise that the late payments are correct and the credit history will remain the same. I then contacted orange after this on a few occasions where they repeatedly told me there are no late payments. I have now emailed the credit department to advise this about 4 times and they still haven't removed the history from my credit report. Feeling absolutely fed up of this now, I contacted orange customer service again to advise that I've heard nothing and I need to get my mortgage sorted out as I have had an offer accepted on a property. They advised me that the reason why the late payments are showing is because they never closed my account as requested meaning that they were still requesting payments from me when they shouldn't have been. They then noticed this a few months later and wiped the balance and closed down the account but have not removed this from my credit history. They have advised me today that they will email the credit department to get this removed and i should here back within 7 days. This is an appalling service as i need to get my mortgage approved by tomorrow in order to get things moving with the estate agents but cannot until this is removed from my credit history. So I could potentially lose out on the house I want to buy due to orange's incompetence. This is disgraceful !!

Worst customer service ever ..they lie and cheat ..i even called the central orange number , on one call i was complaining to the guy (indian accent) he consulted other who spoke latin spanish near him and i heard him saying to the other (( what the F ,,and used other 2 curse words in spanish ..referring to that im a new customer and should wait a month to complain about internet service. really unprofessional
they sold us an offer of 300 mb with 2 lines we pay100 euros per month ,, I have internet like dial up speed , i complained many times ,,nothing happened yet. had another bad experience with the technician in Spain she was very rude i hope Orange can get that voice record to see !!!!!

I took out a 2 year contract with Orange in Nov 2013. In June 2014 I started having problems with my phone. I asked Orange if they would repair it, to which they refused. I then asked if I could upgrade early, they replied yes but I would still have to pay the early upgrade fee. Considering that the fault was with their hardware I found this unacceptable and immediately set up a new contract with O2, with the intention of paying off the rest of my Orange contract until November too. After my Orange contract ended, they continued to take payments for the following 3 months!!! After speaking to customer services (and I use that term very loosely) I was told that despite only signing up to a 2 year contract, they would continue to take payments indefinitely until you tell them 30 days in advance that you want to end the contract. I haven't used that phone or network for 8 months and they have charged me for all of it. 5 months to the end of the contract I was comfortable paying but 3 months after the contract is ridiculous. I would advise any body to stay away from Orange, EE or anybody affiliated with them as they are deceiving, thieving scum with no commitment to loyal customers.

Was with T-Mobile for years. Got an offer on a handset only available on Orange at the time, that's where the problem started. Lets just say eventually it was easier to stop talking to them and their incompetent staff, wait for the contract to run out (11th month of 12month contract at the time) and cancel altogether. Stayed with T-Mobile and still with them... So concerned when they decided to merge both companies.

I use an Orange pay as you go for work. I've topped up and need a receipt. I've called 5 times. Each time I've had to pay, and been told they will email and post this. How hard can that be? But in 3 months they've not done it. Each time they 'guarantee' it will be done. It's infuriating that something so simple is proving impossible. Doesn't bode well for bigger issues.

Over charge for everything.
I feel when we have enough consumers on line we need to boycott companies for a year.
I promise when they feel it hit their bottom line that's when they will listen to customers.

Until then we have Trustpilot.

To contact customer services using your Orange phone costs you 15p, regardless of the problem. These people force you to pay just to talk to them. In my opinion, the worst of the bunch, and staffed (in my opinion) by the most poorly trained staff. Avoid at all costs

I was told when I took my PAC code to another provider it would cancel my account immediately once the number ported. This was the case with t mobile too so I had no reason to doubt. Turns out you pay an extra months notice even when your line isn't active and you've paid a month in advance. I disputed this, they listened to the call and confirmed I was misinformed. They never called back. I made six phone calls, sent 10 online contact forms and two written letters. It's still on my credit file and has been escalated to the ombudsmen. Would never recommended at all. I paid 48 quid a month for two years without fail and poor signal. Wish I'd cancelled straight away. Their reputation is the same with their competitors. No wonder.

I just called Orange and they cancelled the additional charges this month (about £30) as this happen for the first time due to problems with my phone and Facebook application. Great customer service, very polite and helpful

In Kosice Slovakia, employees that work in Orange are unprofessional and racists (for the most part) Operators are no different...

Never again will I recommend to a friend nor stay with the company.

Orange are absolutely terrible.

I finished my contract two months ago. I switched to Tesco mobile. I need to keep my old number so I asked Orange to have my phone unlocked. They said they did it.. they hadn't. Two weeks past and nothing. So I called Orange and asked. They apologised and said they had done it this time, also they would have the unlocking accelerated to make up for the inconvenience.. It's been another two weeks... and nothing. Meanwhile, of course, until my phone is unlocked I have to keep using Orange, which means I've paid for two months I never intended to simply because Orange have me by the balls. They are thieves.

Wife wanted to upgrade her iphone. Tried several times to phone Orange, couldn't get through. Must have spent a total of over one & half hours on hold! Got orange to phone us instead, or so we thought. Despite sending txt to wife telling here they'd phone, they never did phone. We spent all Sat morning waiting for them, no call. Finally we got through tonight. At last! Tried to upgrade as contract runs out tomorrow, but they wanted to charge £25 for cancelling the contract early!!!!! Even though it runs out next day. We told them to take details now and do the upgrade tomorrow. They refused! Said we had to phone back tomorrow! They must be on another planet. We told them to forget it, we'd use another phone company.

I can't believe the amount of time we've wasted on these guys. How do they stay in business?

Signed up to Orange through EE due to a 15% reduction to my monthly bill that was offered if I went for the deal. 2 years later and that 15% off has never been auctioned even though it is clearly stated on my contract! Leaving me £100 out of pocket. I've rang customer services more time than I can count, supplied evidence of the reduction and been into the store I bought it from and all I get is lies and false promises that it would be resolved. This company is THE WORST company I have ever dealt with. DO NOT GET A PHONE FROM EE!

The service provided by Orange is not worth bothering with. It is always slow and frequently unavailable. We were promised 20 Mbps, what we usually get is around 3.5 Mbps. At the time of writing this we have 1.43 Mbps. Customer service is next to useless as after several calls and technical reviews we still don't get anything like satisfactory bandwidth, not even enough to stream music.

I do not have a direct debit with these as I simply do not trust them. I have had credits placed on my account several times over the last 12 months simply because they have set my plan up wrong, or not applied a travel bundle when I have called in advance to arrange.

I am currently on my 8th call over the last 3 weeks to the Phillipines where their call centre in based. I got charged £89 for 11Mb data used in the States when I called in advance to have a bundle applied. Each time they tell they will investigate and call me back. They have even admitted to incorrectly charging me and promised to rectify my bill they STILL have not. Just please, please DO NOT TRUST this company. I implore you. They are horrendous. I have been with them for 18 years and have now cancelled my contract as they just drain my soul!

AVOID AT ALL COSTS, MOVED OVERSEAS INFORMED THEM OF THE FACT AND REQUESTED FINAL BILL FOR LANDLINE BROADBAND AND MOBILE. HAD TO MAKE SEVERAL PHONE CALLS FROM OVERSEAS TO TRY TO SORT OUT, WAS CHARGED SEPARATE CANCELLATION FEES FOR LANDLINE AND MOBILE.
AVOID LIKE THE PLAGUE.

Had the unfortunate experience of using Orange as phone and service provider. The phone never worked from day 1 and they refused to stop charging my account while undergoing repair, wanted to charge for minutes I couldn't use. They then began overcharging my account, over and above the agreed tariff they waded into my account and helped themselves. This took months and months to rectify. I had to prove why they should not help themselves!!!! and when I did they took months to act on it. I asked for an account statement and noticed that I was being charged 5.6.7 and up to 10 times for a single text message. I asked then to investigate and rectify,They refused. Finally in the last month of the contract I asked them to issue a balancing statement taking the overcharging into account they refused. I withheld final months payment until this was done, in retaliation they blocked my account. and to add insult to injury referred me to their rothwhiler debt collection agency Lowell who issued a default on my credit record. There are ways an means of dealing with customers however withdrawing a service because of their own overcharging and then issuing a default on the final month service that was never provided is going above and beyond even the worst service I have ever had from anyone