Orchard by Bridges  Reviews 

160
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

It is said that moving house is one of the most stressful things you ever do and they are not wrong. After accepting an offer from a cash buyer, we thought the sale would be straight forward. This wa... See more

Rated 5 out of 5 stars

Orchard by Bridges (Camberly) has been fantastic in helping us secure our first home. Particular thanks go to David Ramon and Hayley Levy who were also happy to answer any questions we had and follow... See more

Rated 5 out of 5 stars

We felt extremely fortunate to have Orchard as our agents when we sold our house recently. They listened and saw we only had appointments that were booked in advance with buyers who seemed genuine. W... See more

Company replied

Rated 1 out of 5 stars

I ordered two 4 in 1 cherry trees. One died almost immediately. I contacted them 3 times via e-mail (there is no phone number on their website) and was completely ignored. Whatever you are saving i... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Since 2006 Orchard has risen to become one of the areas most successful and reputable estate agents. Orchard was founded on a simple belief: Offering unrivalled levels of personal service to our valued clients. We pride ourselves on providing extensive local knowledge and impartial advice and in essence, it’s our people that make us special. When you enlist the help of Orchard you will be pleased to know that we’ll take the time to truly get to know you and your requirements. We will be by your side every step of the way, helping to make your property sale as smooth and effortless as possible. Critical to this is our belief in the importance of communication. To this end, we utilize the very latest technology to help us stay in touch – either online or in person. As a result you’ll always know how your house sale is progressing. Why not contact us today, and find out how we can help you sell your property?


Contact info

3.5

Average

TrustScore 3.5 out of 5

160 reviews

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3.5

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(160)

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Rated 4 out of 5 stars

Shiro Plum Tree

I am very happy with my Shiro Plum Tree. It exceeded my expectations. It's TRUE to size. It was well vase shaped....the roots was protected with straw and burlap. I have ordered from other companies....and when the tree arrived I was terriblely disappointed with the size and packaging.
A very Satisfied returning customer

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

Pear Bartlet tree.

I received my pear Bartlett last week and I'm very satisfied with my purchase because it came well packaged, the roots were well prepared ready to be planted, no damages shown and delivery was very fast. I recommend this seller very highly.

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Royal Purple Smoke Bush

I bought a Royal Purple Smoke Bush to replace a plant in my front yard. Being from the Midwest I always loved the smoke trees and bushes. I ordered on the 15th of February and Online Orchard had my Royal Purple Smoke Bush delivered yesterday by UPS. I am very happy with the way my plant was packaged and shipped. Very speedy delivery.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Things go wrong but they put it right.

A few months ago I ordered a couple of Autumn Blaze trees from Online Orchards and received them a few days later. Both looked very healthy but for some unknown reason one died.
I contacted Online Orchards and they quickly sent two replacements. All three trees are now well established and showing signs of strong growth.
They seem a very nice company to do business with

February 1, 2020
Unprompted review
Rated 1 out of 5 stars

Customer Service Ignores you

I ordered two 4 in 1 cherry trees. One died almost immediately. I contacted them 3 times via e-mail (there is no phone number on their website) and was completely ignored. Whatever you are saving in money by ordering from this discounted vendor is not worth the aggravation and poor customer service if you have a problem. I finally has dispute the charge with my credit card company.

August 17, 2019
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Lisa,

Sorry to hear of your bad experience but I think you have the wrong Orchard - we are an estate agents and do not sell cherry trees unfortunately,,,, unless they come with a house you are purchasing! We pride ourselves on our customer service and as a small business heavily rely on reviews so if you wouldn't mind please removing this from our page and apply to the correct Orchard it would be much appreciated :) We hope that they refund you and you get some beautiful new cherry trees to replace them!

All the best

Emma

Rated 5 out of 5 stars

Bought two of online orchards Red…

Bought two of online orchards Red Delicious apple trees thru Amazon. They were about twice as large and looked more healthy than trees from other suppliers. Wish I would have known about Online Orchards earlier. Will update as the trees mature.

May 22, 2019
Unprompted review
Rated 1 out of 5 stars

Be aware of these people .

Be aware of these people , they switch who your dealing with all the time , is it them or is it the landlord , they are very good when taking your money , but if anything goes wrong then they fob you off to the landlord , then the landlord doesn’t reply at that goes on and on , when you end your tenency then they take over again taking the smallest faults and want £180.00 for that or as they say , now your dealing with the landlord again who is very keen to speak now that they are demanding money from your deposit ,the agents give you some stuff on mould in bathrooms etc , and when the mold get bad and you clean it , which then also takes paint from the wall , then the landlord wants £180.00 to paint the bathroom, you also take a tenency in which the agents state that there is mould on and around the windows in every room , but if you don’t clean it at the end of tenency then the landlord again wants money from you for not cleaning the mould , which was there before you moved in . So do you clean the mold or leave it , cos they want more money either way . Don’t go with them , remember they are very nice when your looking to move in and they are taking your money ..and just to add I am now in the process of taking them to court to get all of my deposit Back , cos they or the landlord want £500.00 for general wear and tear , like , fading paint , some chipped paint , water stain on sink , toilet seat a bit loose, be very careful , I don’t know how long it’s going to be before I get my deposit back but it’s been one month already .

April 18, 2019
Unprompted review
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Reply from Orchard by Bridges

Dear Mr Burgess,
We have checked our database and we do not have any record of any dealings with a Mr Andrew Burgess. Are you sure that you have posted this review against the correct agent?
If you feel that Orchard by Bridges can in fact help you in some way I would like to opportunity to discuss the situation in more detail and I can be reached on 01252 361562.
Kind regards
Daniel Pockett
Director

Rated 3 out of 5 stars

Cut the beauracracy and streamline the process.

I understand that there are various functions involved with letting a property but I ended up dealing with 6 separate individuals. To compound the difficulty, all my original documentation was lost which required another lengthy exercise in paper work. It was even suggested that I delay the start date of the new tenancy so we could have more time to complete all the detail.
The information I was asked for was incredibly precise and as a consequence, unique in my letting experience.
My advice would be to streamline the process, expand individuals roles and minimise the detail.

January 8, 2019
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Dear Mr Bond,

Thank you for your feedback and custom. We are sorry to hear that there were elements of the process you did not enjoy or found to be frustrating. Our move coordination department are tasked with protecting our landlord clients and ensuring our tenants are safe in their new homes. We appreciate that this can lead to lots of requests for information before the move in takes place, but we feel that this work is an extremely important part of what we do in our role as Letting Agents. It should not have been necessary for you to have dealt with more than 3 individuals during this process so we appreciate you bringing this to our attention and we have, off of the back of your review, already taken steps in the business to ensure that this does not happen again to make our clients experience as seamless as possible.

Kind Regards

Daniel Pockett MARLA​
Director

Rated 5 out of 5 stars

First Class service from Dan at Orchard…

I have received excellent service from Orchard in relation to recent viewings. I worked with the agent named Dan at Orchard who was first class at providing a professional service. We went back to the proeprty three times in total to view the house. Nothing was too much trouble for Dan. He is a true professional and I would not hesitate in recommending Dan, and indeed the rest of the Orchard team.

January 7, 2019
Unprompted review
Rated 3 out of 5 stars

Great to contract signing,

The initial meeting and the valuation for renting and contractual was brilliantly handled and the process of securing a tenant was excellent. However the communication within the back office was not so good and the layout of the statements is not good; I am experienced in letting statements and even I had trouble interpreting it.

January 7, 2019
Unprompted review
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Reply from Orchard by Bridges

Dear Mr Blackwell,

Thank you for your review and custom. Although we are pleased that you were happy with our marketing services, we are disappointed that you found our after-sales service less satisfactory. As a request was made to deal with a financial transaction outside of our normal processes, the account statements we sent you became a little more complex than they would usually be. We pride ourselves on good communication and a seamless service, so we will take all necessary steps to ensure that our team understand your feedback and learn from it.

Kind regards

Daniel Pockett MARLA​
Director

Rated 5 out of 5 stars

Went to Dartford orchard for Christmas…

Went to Dartford orchard for Christmas panto 2 see Aladdin expecting an average show.

I was pleasantly surprised it was very good funny kids loved it good songs.
Not as cringy as normal panto.
4d glasses for the show that was very good pleased to say would defo recommend and go back.

Best not 2 judge Dartford on its postcode!

December 9, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Chloe,

Thanks for your review although I imagine we are excellent at panto I think you have got the wrong Orchard as we are estate agents in Camberley!

Have a lovely Christmas!

Will Rosten - Partner

Rated 5 out of 5 stars

Excellent service from Orchard and…

Excellent service from Orchard and Rebekah Russell was outstanding

November 23, 2018
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Tyron,

Thanks you so much for your feedback it really is appreciated!

Regards

Rebekah Russell - Negotiator

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