Cable machines are useless. My local gym swapped to Origin and there were issues with the machines within about 2 weeks. The knobs you pull to adjust the cable heights have come apart on multiple mach... See more
Company replied
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See what reviewers are saying
Ordered the OC3 spin bike last week, after a couple of conversations with Origin to find suitable date it was delivered today. Helpfully the driver placed pallet right outside my door. Packaged well a... See more
Company replied
Bought a curve treadmill online from Origin Fitness, which cost a lot and therefore made me a bit nervous but there was no need. They delivered exactly when they said it would be delivered and communi... See more
Company replied
I cannot praise Origin Fitness enough. From my initial enquiry with the sales team (Matthew) to the installation team of Muran and Andrew who lugged my 60+kg OC3 spin bike up 2 flights of stairs, my e... See more
Company replied
Company details
Information provided by various external sources
We’ve helped organisations and businesses of all sizes get better results from their gyms and sports facilities. We supply gym equipment and apply our gym design skills right across the board, from modest personal trainer start-ups to global gym brands, local authorities to hotels, and sports clubs to CrossFit boxes. We consider it our mission to build lasting relationships by offering the best customer service and the best range of products. All of this is supported by the passion, dedication and knowledge of our team.
Contact info
Alexandra House, 21 Cliftonhall Road, Newbridge, EH28 8PW, Edinburgh, United Kingdom
- 0131 335 3145
- hello@originfitness.com
- www.originfitness.com
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Origin Fitness
Thanks for the review Steven, that's great to hear!
Amazing service.
It's so refreshing to deal with a company where the customer service is first priority. It's easy to speak with a customer service rep and all issues were dealt with quickly. Top service- thanks Jenna and Liz. Highly recommended. Great products too.
July 28, 2022
Unprompted review
Reply from Origin Fitness
Thanks for the great review!
Items ordered are of great quality
Items ordered are of great quality.
However we can not offer 5 stars due to DPD's incompetence when delivering. The day we were told it would arrive, we both waited in, we then got a message saying 'sorry we missed you'. We have cameras and no one even attempted to deliver our parcel. The next day I was back at work but hubby was working from home, We received a message saying they had rearranged delivery as per our instructions. We had not asked for the delivery to be changed. the next day after I made a complaint to DPD, and our parcel was delivered the following day but the box was opened and damaged. Luckily the equipment inside was all there and in good condition.
The equipment we ordered is great and good quality so thank you. Unfortunately the delivery service your company have chosen is letting you down.
July 25, 2022
A1 in all departments
July 21, 2022
Very helpful staff
Very helpful staff, items despatched near enough straight away. Would definitely recommend.
July 18, 2022
Bill adress could not be changed makes…
Bill adress could not be changed makes huge problems for company. Only option they offered was to cancel order and reorder with new longer shipping time. For making a company account nobody ever answered… very bad and absolutely not customer friendly
July 15, 2022
Reply from Origin Fitness
Good Morning
We are sorry you are disappointed with our Service however as we explained in numerous emails, due to security we are unable to make changes to On Line orders once they have been placed. The request was also for a change to an EU Billing address which our on line system is unable to process.
We are more than happy to provide a quote via our Sales Team which will allow your invoicing requirements to be met.
Kind Regards
Origin Fitness
Still awaiting my order it's been 17…
Still awaiting my order it's been 17 days already. My account states it in progress! When I call I'm given a day it will arrive . I book the time off work to recieve it and it doesn't show. To call up again to be told another day in a weeks time
July 15, 2022
Reply from Origin Fitness
Hi Laura
Thank you for your time today and we appreciate your understanding of the delay. Delivery will be tracked as agreed and a text to confirm will follow.
Anything else we can help with, you have my number.
Kind Regards
Origin Fitness
Great service
Great price, easy service and delivery was really quick.
I'd definitely recommend
July 12, 2022
20 kg bumper plates ( seconds).
20 kg bumper plates ( seconds) as described. Speedy delivery 👍
July 11, 2022
Great Value & Great quality ..
Can’t fault the quality of the product here, price point absolutely excellent.
Top Marks ! 💪🏼
July 4, 2022
Great price
Great price, quick shipping and Sean even followed up with more details on delivery, which was nice.
June 24, 2022
Quick service and excellent prices
Quick service and excellent prices. Can’t fault them or the product (Olympic free weights) either.
June 19, 2022
Excellent company to buy from
Ordered the OC3 spin bike last week, after a couple of conversations with Origin to find suitable date it was delivered today. Helpfully the driver placed pallet right outside my door. Packaged well and as was pre-built I only had to lift it into house. Can’t wait to start fasted cardio tomorrow morning! I have say everyone I dealt with from sales to delivery were friendly and super helpful. I would highly recommend.
June 10, 2022
Reply from Origin Fitness
Hi Susan,
Thank you for taking the time to leave us a review, we really appreciate customer feedback here at Origin Fitness. Please if you have any further queries don't hesitate to get in touch.
Thank you,
Erin
Great company
Have bought from them twice now. Great products at a reasonable price and arrived quickly, have no complaints at all
June 4, 2022
Reply from Origin Fitness
Hi Jen,
Great to hear you're a returning customer. If you have any additional queries or feedback please don't hesitate to get in touch with us via hello@originfitness.com.
I hope you have a great evening!
Erin
Reply from Origin Fitness
Good Afternoon,
Thank you for taking the time to leave a five-star review, we really appreciate customer feedback here at Origin Fitnress.
It's great to hear you;re more than happy with the level of service and products given to you.
If you have any further feedback please don't hesitate to get in touch.
Thank you,
Erin
Reply from Origin Fitness
Good Evening,
Thank you for taking the time to leave us a review, we really appreciate customer feedback here at Origin Fitness.
If you have any further queries or feedback be sure to send them across to hello@originfitness.com.
Thank you,
Erin
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