I ordered a 2ds xl carry case and a 2ds xl invisicase (I think it was called a invisicase) and when it delivered (very fast!) it was in PERFECT condition and the team at Orzly sent me a neat letter... See more
Company replied
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See what reviewers are saying
This is my second time purchasing from Orzly and I’ve been impressed with the quality of the items for my Switch 1 & 2, the correctly named ‘Essential pack’ is a must have for all round protection.... See more
Company replied
My order was delayed a little due to current situation, but nothing major and was delivered as per estimated time scale. My item arrived today, with a couple if surprise gifts and a lovely note, whic... See more
From day one, Orzly Fusion Bumper has been protecting my mobile and that is over 4 years. It has fallen numerous times and I didn't notice any problems with the phone. Special thanks to Matti &... See more
Company details
- Gaming service Provider
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer and Accessories Store
Information provided by various external sources
The brand was created with the vision of bringing good quality, good value, and practical accessories to consumers looking for protective solutions for their gadgets, be it smartphones, tablets, smart watches or any other emerging new technology
Contact info
Units 23-25 Moor Park Industrial Centre, Tolpits Lane, WD18 9SP, Watford, United Kingdom
- +44 (0)1923 230669
- support@orzly.co.uk
- www.orzly.com
4.6
Excellent
574 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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This new case made by the Orzly team is…
This new case made by the Orzly team is simple but spot on. And nice materials too
January 2, 2024
Reply from Orzly
Hi Claus,
Thank you for your kind words! We're delighted to hear that you're pleased with our new case. Your satisfaction means a lot to us!
If you have any further feedback or questions, please feel free to let us know. We're here to assist you.
Best regards,
Terence
Orzly Customer Service Team
Got a headset for my birthday
Got a headset for my birthday, It sounds good but i do have an issue where the headset speaker audio sounds very distorted. Other than that this is a great company.
March 1, 2024
Unprompted review
Reply from Orzly
Hi Luke,
Firstly, happy belated birthday! 🎉 We're thrilled to hear that you received one of our headsets, and we're grateful for your kind words.
We're sorry to hear about the issue you're experiencing with the headset speaker audio sounding distorted. This certainly isn't the experience we want for our customers. We recommend checking the connections and settings to ensure everything is properly configured. If the issue persists, please don't hesitate to reach out to our customer support team for further assistance. We're here to help resolve any issues and ensure you have a great experience with our products.
Thank you for choosing us, and we appreciate your feedback!
Best regards,
Terence
Orzly Customer Service Team
Good value gift for 12yr old
Purchased as a Christmas gift for 12yr old. He struggled initially to work out how to set it up but when had, he was really pleased with it. It works well, was well packaged and promptly dispatched.
December 31, 2023
Reply from Orzly
Hi,
Thank you for choosing Orzly! We're delighted to hear that once it was set up, he was really pleased with it and that it's working well for him.
We understand that the initial setup process can sometimes be a bit tricky, especially with new devices, but we're glad to hear that he was able to figure it out. We always aim to provide products that are not only of high quality but also well-packaged and promptly dispatched, so it's wonderful to know that your experience reflected that.
If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!
Warm regards,
Ella
Orzly Customer Service Team
It just doesn’t work that well..can’t…
It just doesn’t work that well..can’t see a whole pile when wearing it
October 27, 2023
Reply from Orzly
Hi Sean,
Thank you for your review and we're sorry to hear about the issues you're facing with the Nintendo Switch VR. We understand how frustrating that can be. The performance of VR can vary based on different factors.
While we strive to provide quality products, the VR experience on the Switch is influenced by the hardware and software capabilities of the console itself. If there are any specific troubleshooting steps or information you'd like us to look into, please please email support@orzly.co.uk, and we'll do our best to assist you.
Thank you for your patience and understanding.
Best regards,
Orzly Customer Service Team
Good company, shame about the product.
Easy to order, quick delivery. Unfortunately the Nintendo switch VR isn't really a VR, even with the right games. Son was a bit disappointed as it's just the same as playing a game with goggles on.
November 15, 2023
Reply from Orzly
Hi Lynne,
Thank you for your order and for sharing your experience with the Nintendo Switch VR. We appreciate your feedback, and we understand your son's disappointment. The VR experience on the Switch may have limitations in comparison to other dedicated VR platforms.
If there's anything specific you'd like assistance with or if you have further questions, please feel free to reach out. We're here to help and ensure you have a positive experience with our products.
Best regards,
Orzly Customer Service Team
Hands down the best brand for Nintendo…
Hands down the best brand for Nintendo accessories. My only grip is delivery took 4 days and in this day and age I would like things faster
Cases and also the bundle kits are of great quality and value I have now ordered a few times
January 8, 2024
Unprompted review
Reply from Orzly
Hi,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you consider us the best brand for Nintendo accessories and that you've found our cases and bundle kits to be of great quality and value. Your satisfaction is our top priority, and we truly appreciate your continued support with multiple orders.
We understand your concern about the delivery time, and we apologise for any inconvenience this may have caused. We are constantly working on optimising our shipping processes. Your feedback is valuable to us, and we will use it to improve our services.
If there's anything specific you'd like to share regarding your delivery experience or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to ensure your shopping experience with us exceeds your expectations.
Thank you again for choosing Orzly.
Best regards,
Terence
Customer Support Team
a good case, would recommend
i am really happy with this case, i love the colours, i really like the compartments on the inside, it feels sturdy and holds my 3ds and games comfortably. glad i bought this!!
September 14, 2023
Reply from Orzly
Hi,
Thank you so much for taking the time to share your positive experience with our Orzly case! We're thrilled to hear that you're really happy with it.
We appreciate your choice in choosing Orzly and are grateful for your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We're here to ensure you continue to have a fantastic experience with our products.
Thanks again, and happy gaming!
Best regards,
Ella
Orzly Customer Service Team
Thank you for designing a brilliant…
Thank you for designing a brilliant PlayStation portal case. It looks and also protects my console as expected from orzly cases
December 13, 2023
Unprompted review
Reply from Orzly
Hi,
You're very welcome! Thank you for your kind words and for choosing our Orzly PlayStation Portal Case.
Our team works hard to design products that not only provide top-notch protection but also showcase a stylish design. It's fantastic to know that you appreciate the brilliance of the case.
If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you have the best experience with our products.
Happy gaming, and thank you for being a valued Orzly customer!
Warm regards,
Terence
Orzly Customer Service Team
Amazing product
Amazing product, arrived in 3 days and fits my nintendo switch perfectly. I'll be coming back for any gaming accessories I require in the future.
November 25, 2023
Unprompted review
Reply from Orzly
Hi,
Thank you for your kind words! We're thrilled to hear that our product arrived promptly and fits your Nintendo Switch perfectly. We look forward to serving you for all your future gaming accessory needs.
Best regards,
Orzly Customer Service Team
Reply from Orzly
Hello,
Thank you for your feedback! We're glad to hear that your ordering experience was easy and that you found our product at a good price. If you ever need anything else, feel free to reach out.
Best regards,
Ella
Orzly Customer Service Team
Simply bad quality
Simply bad quality, cheap products that aren't good to use and won't last. Just get the Nintendo brand accessories.
August 17, 2023
Reply from Orzly
Hi, I am sorry that you have had a bad experience with our products! Can you please email support@orzly.co.uk so we can help you further in this situation?
Great quality on a budget
I've been using Orzly products for over a year now and I have to say that is my first option when it comes to gaming accessories, I'm a Nintendo Switch user and I use the joy-con/pro-controller charger and all my current Orzly cases on a daily basis. They prices are very accessible, their website super easy to use and shipping is very reliable. I can't recommend them enough!
August 22, 2023
Unprompted review
My go-to for gaming accessories
I've had multiple gaming accessories from Orzly over the years and im always happy with my products. Really well maintained and fantastic customer service all around. My go-to for gaming accessories
May 15, 2023
Unprompted review
Their VR headset for Nintendo switch is…
Their VR headset for Nintendo switch is terrible. It has limited use on very few games. Their customer service is awful
And took hours to get back and don’t answer my questions. Avoid this device by all means
July 26, 2023
Unprompted review
Reply from Orzly
Hi David,
Thank you for your review and I am sorry to hear this has happened. This is not the level of customer service that we expect from our team.
Can you please email support@orzly.co.uk so we can help you further with the issue you are having?
company took over a month to send me…
company took over a month to send me tracking. by that time i canceled the order and got the tracking number after paypal issued the refund. the tracking pointed to a nonexistent item that never came. its a shame though i have one of these kits for my daughter works great but i wanted to get one for my sons birthday. good project very poor management.
April 11, 2023
Reply from Orzly
Hi Allan,
I am sorry to hear that it took so long for the tracking to be sent to you and that you never received your item!
Can you please email support@orzly.co.uk so we can help with this issue and possibly sort out a replacement for the item that never arrived?
Part of my holder of the switch has…
Part of my holder of the switch has broken I sure how
January 25, 2023
Reply from Orzly
Hi,
I am sorry to hear this has happened! Your item will be under warranty so please contact support@orzly.co.uk so we can sort out a replacement for you.
Never delivered any product
Never delivered any product. It's possible the shipping company lost it but Orzly didn't lift a finger either way so today they have my money but I have nothing. They're either scammers or an unserious business. None of which I would even remotely recommend.
January 16, 2023
Reply from Orzly
Hi Mattias,
I am sorry to hear that it took so long for the tracking to be sent to you and that you never received your item!
Can you please email support@orzly.co.uk so we can help with this issue and possibly sort out a replacement for the item that never arrived?
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