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Rated 5 out of 5 stars

I ordered a 2ds xl carry case and a 2ds xl invisicase (I think it was called a invisicase) and when it delivered (very fast!) it was in PERFECT condition and the team at Orzly sent me a neat letter... See more

Company replied

Rated 5 out of 5 stars

This is my second time purchasing from Orzly and I’ve been impressed with the quality of the items for my Switch 1 & 2, the correctly named ‘Essential pack’ is a must have for all round protection.... See more

Company replied

Rated 5 out of 5 stars

My order was delayed a little due to current situation, but nothing major and was delivered as per estimated time scale. My item arrived today, with a couple if surprise gifts and a lovely note, whic... See more

Rated 5 out of 5 stars

From day one, Orzly Fusion Bumper has been protecting my mobile and that is over 4 years. It has fallen numerous times and I didn't notice any problems with the phone. Special thanks to Matti &... See more

Company details

  1. Gaming service Provider
  2. Cell Phone Accessory Store
  3. Computer Accessories Store
  4. Computer and Accessories Store

Information provided by various external sources

The brand was created with the vision of bringing good quality, good value, and practical accessories to consumers looking for protective solutions for their gadgets, be it smartphones, tablets, smart watches or any other emerging new technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good headsets

I bought two headsets. One developed a fault, but after a bit of 'back an forth' the issue was resolved. I received a full refund, and bought a replacement.

Were it not for the slightly longer than anticipated rectification, the would have recieved 5-stars.

February 1, 2023
Rated 1 out of 5 stars

Didn't Get My Order

I placed my order for 2 Switch Lite cases on Christmas Eve. One of them was Blue, which turns out they didn't have in stock, which is fine. Contacted me, I got a different color that was in stock. That's okay.

It's now 1/23/2023, about a month later, and I still have received my order. I've contacted them about this, and it wasn't reassuring at all. I don't think I'm going to get it, and I'm out the money. If it takes a month or longer to fulfill an order, that's just way too long.

December 24, 2022
Unprompted review
Orzly logo

Reply from Orzly

Hi,

I am sorry to hear that you never received your item!

Can you please email support@orzly.co.uk so we can help with this issue and possibly sort out a replacement for the item that never arrived?

Rated 5 out of 5 stars

By far the most beautiful case and…

By far the most beautiful case and style everything about orzly is magnificent well worth the money and everyone I know I pass along to only buy this brand I recently brought the geek pack for my oled nothing compares to quality price style by far the very best on the market and by far the coolest matching colours for switch far exceeds anything else

November 4, 2022
Rated 5 out of 5 stars

Orzly have always been a trusted…

Orzly have always been a trusted company. They provide fantastic products with great customer service. There was a little delay woth my order but they managed to sort things out so fast

October 6, 2022
Rated 4 out of 5 stars

Great Service

It took quitte long before we received our package (VR headset for Switch). After contacting Orzly, they were very helpfull and after some checks, the re-send the headset. Great and helpfull service!
The headset works very well and is a nice add on for the Switch.

August 22, 2022
Rated 1 out of 5 stars

I haven’t received the delivery all…

I haven’t received the delivery all though I took contact with the support and they told me that they would send me a new one. I contacted the support again for two weeks ago but they haven’t answered my email yet. My daughter is very disappointed and so am I.

July 15, 2022
Rated 5 out of 5 stars

Orzly exceeded my expectations

This company exceeded my expectations! I ordered the Geek pack (I think that's what it was called) for my husband as a gift and when I received it about 3 weeks later the package looked as though someone played soccer with it and the bag it was shipped in was torn and wet so the water seeped through to the box of the actual product I purchased and caused the box to be soggy and torn. My husband is a collector so this just wouldn't do. I immediately took pictures and emailed Orzly. Just hours later I received an email back apologizing for the inconvenience and the way the package was shipped and cared for during delivery. They offered to send me out another one and I accepted. I received the new one TWO DAYS later. I believe they are out of London so that was REALLY fast! Orzlys customer service is absolutely incredible and they truly care about their customers satisfaction. They did a fantastic job at making this unhappy, disappointed customer extremely satisfied. I was even able to keep the original product so now my husband has two! Buy from Orzly as they will make sure you are happy with their products and customer service. They have great, fast communication when there is an issue which is much more than I can say about other companies. Thank you Orzly!

May 12, 2022

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