OSIM UKReviews 

Good customer advice from Mai/ Naseef

- good advice and very knowledgeable to explain different massage chairs

- really considerate and understand our needs

-very quick response on site and also via WhatsApp

- good delivery service from Chris’ team

Thank you Team OSIM!

I recently purchased a set from Westfield and must praise the superb service from Natalie.

In fact, I was going to walk away from poor initial service from other staff and was going to leave a 1* from the body language of other staff ; I work with vast number of staff in my line of business and it wasn’t the right approach. Natalie corrected the situation swiftly and exceeded expectations.

OSIM : give Natalie a raise and keep her on a senior role and train the other lady on duty.

Unfortunately to leave a 2 stars for OSIM and please consider my stories carefully before you decide to buy a message product with them.

Overall the star is come from below sectors

Chair: Udivine2

1. Price - 2 star
2. Feature - 2 star
3. Quality - 2 star
4. Service - 4 star (actually is 5, but I gave 4 to be final star because their follow up after my feedback)

If you interested of the stories, please read following paragraph and you will know why.

To be honest, at the beginning I feel the services is great from the Trafford centre by Gareth, no matter I know someway I can use more cheaper price £4480 for one udivine2, that included a 2 free massage products for shoulder and eyes. Gareth offer me a old price which cost £4880, extra 1 year full service (totally 2 years), free a usqueez2 foot massage machine, and free of charges to make an 70 installment for the chair, therefore, I decided to buy from their store directly. More, the delivery team also is amazing, they delivery the product on time and extra care to move the chair into your house, just a little mistake that they forget to delivery the usqueez2 on the 1st udivine2. Yes that is the 1st one, because it malfunction, so they replace another one on next week.

Price - 2 star
Compare with a lot of brand which selling massage chair in UK, you know £4880 is not the lower price of this kind of product. But compare with the features and function, in my opinion, that would be over priced for the chair. You can easy to find some chair with same feature or more that only cost you around £2000

Feature - 2 star
I place an order that cost me £4880, but the chair without profile setting. Profile is a simple thing and you can easy to found on a lot of personal product, even a £10 scale. But that feature is not able on a massage chair that cost me over £4800. And the chair is not user friendly at all. It would detect your shoulder every single time when you start the chair, you have to turn on bluetooth every single time when you start the chair, you have to "HOLD" the button to adjust the chair, like lay down to zero gravity, or lift up the foot part, or reset to original position, but the button always suddenly no response during the adjustment, like you released the button but actually not. It only allow you to store 4 download program, 3 stared program by OSIM, that mean you cant change it, or 1 normal massage program. Their have few normal massage program, but you only can download 1 of it. If you want to change, you have to turn on the bluetooth of the chair, open the app and connect to the chair, and use half minutes to download another program, it quite annoying.

Quality-2 star
1st chair, it got malfunction of the heating.
And compare with the 2nd chair, I found few things issue on it.
The controller, you have to press a bit more harder on the 1st chair.
The shoulder detection, 2nd one is more accuracy than the 1st one, I have to adjust the shoulder position everytime when I start the program on the 1st one, otherwise, you will hurt your shoulder because the position is incorrect.
The download program, the 1st one have one downloaded program, but 2nd one not, the download tap is empty.
It quite suspicious to me they send some refurbished chair to me no matter they explain because they will test it before send to customer. But this reason to make me more concern they have no normal procedure to make sure the product is work, their back office team might work like a cow boy. If the 1st one is not a refurbished, and it is a NEW chair, it also make me concern of the quality because it malfunction on heating and shoulder detect.

Service - 4 star
I would give 5 star for Gareth and the delivery team, but I deduct the star to 4 because the after sell service no any action to satisfy or compensation for their product make disappointing to the customer, and that is a luxury product.

Over all, I only can give a 2 star on it.

Thanks everyone for their patient to watch my whole comment and hope it would help you to make decision to buy anything from OSIM UK

Great customer service and professional delivery team.

Mai did a fantasic job by assisting us to choose the right chair. She was extremely patient and nice, she was very knowledgeable of the products and let me tested different products again and again. The chair that I bought is fabulous and worth every penny. Delivery service was good. They contacted us before the delivery date and provided us a plan of how to move our chair upstairs. The customer service is excellent, we contacted them for questions about our product and they responded rapidly and explained to us very patiently.

I recently purchased a massage chair and had the pleasure of being assisted by Natalie. Her service was outstanding—she was not only knowledgeable about the product but also incredibly patient and attentive throughout the entire process. Natalie went above and beyond to answer all my questions and made sure I felt confident in my purchase. Thanks to her, the entire experience was smooth and stress-free. I highly recommend both the chair and Natalie’s top-notch service!

Gareth was absolutely fabulous he took his time and went through every feature of the chair properly with me, i had a fantastic customer experience!

Had the pleasure of purchasing the chair from Natalie. Never have I ordered a product where it felt like I had my own personal shopper. Natalie was so patient and super pleasant to deal with, no questions unanswered, dealt with all my requests and messages always replied regardless of time of the day. Brilliant experience. Thank you Natalie!
Ps. If it’s the product that’s important then OSIM it’s easily up at the top.

Gareth was fantastic at explaining the ins and outs of this lovely Massage chair. He took time explaining and showing what the massage chair has to offer and the benefits of it. Amazing customer experience

A great member of staff who explained everything clearly so there was no misunderstanding.

Excellent

Gareth was an amazing help and made us feel confortable and well informed about all the options available.Highly reccomend

Gareth has been extremely helpful and her service has been very good. I believe he should get a promotion.

Natalie -Westfield was exceptionally helpful. My OSIM that I bought 9yrs ago, needed a part change and wasn’t working for a long while. Natalie very quickly but me in touch with a technician who came over with excellent service and changes a part, and gave some good advice over the phone and in person on how to care for an older chair. It was actually cheaper than a quote I received a year ago. Now my chair is working again and I’m very happy. Thanks to Natalie and the technician. I may even co wider upgrading chairs in the near future. Many thanks OSIM team Harj

Gareth is an absolute legend. Very good customer service. Always looks goes above and beyond when I enquire. Very satisfied with the whole experience.

Amazing customer service.

Warmly greeted by Natalie and team at Westfield London. They have made arrangements to carry my foot squeezer to my car from one side of the mall to the other. Top service I must say.

Amazing experience with Gareth in Manchester.

Naseef gave us 4 lads a first class service, the handling of us lads and his charm allowed us to have a fully emersed experience 🙌🏻

Amazing massage definitely recommend also the customer service is also impeccable. The massage chairs are amazing the way it massages you making you feel like a new person.

I recently bought a massage chair at OSIM. Gareth was attentive to my needs and explained the features of each massage chair in detail. His professionalism and patience made the whole experience pleasant and easy. I appreciate his exceptional service and dedication. Thank you, Gareth, for going above and beyond to help me find the perfect product.

I would like to start by thanking Naseef, he was really friendly,he made sure that I had the best experience and he manage to go threw everything,about the chair and explaining how Ai is integrated in the chair , since I am a postgraduate Student and I have my Thesis (dissertation) about Ai.
Well done, looking forward to see what this company will be bringing into the market.