OSIM UKReviews 

The service provided was outstanding. Sales rep Gareth was really professional and friendly. the massage chair is amazing and I am glad that I made the right investment for the year!

Amazing massage chair. Have always wanted one and finally it's here!! The delivery service is outstanding.

The pirinfirina massage chair is the most unreal thing I have experienced in my life. Would definitely recommend popping in to try!! Staff are lovely and friendly. Gareth was super accommodating and welcoming.
Had an excellent experience and will be buying very soon. Thanks!

The uSqueeze 2 is a must-have! Whether you're seeking relief from pain or simply want a fantastic massage experience, this product delivers. Gareth's service at Trafford Centre was outstanding, making the purchase a breeze. Don't miss out on this incredible product and great offer – be sure to see Gareth at Trafford Centre!

The service provided was outstanding. I recently purchased a uJolly back plate on sale, and it has proven to be incredibly helpful for me. I am truly grateful to Gareth for his exceptional assistance and support throughout the process.

Just came in to the osim, was walking by and seen these comfortable chairs where a young gentleman welcomed me in called Gaz, he was so nice and kind bless him.. the chair I trialed was fantastic and currently thinking of next step foward of purchasing a chair as it would really help with this old back I’ve got lol.

I've achieved it! After thoroughly testing the fantastic Ulove3 by OSIM multiple times and relishing Gareth's vibrant and charismatic presence, I've made one of the best decisions and investments of the year so far. Consulting with Gareth about the massage chair and its benefits was invaluable; he meticulously explained its features and how it prioritizes not only providing a comforting massage but also promoting overall wellbeing.

I tried this ulove3 chair in trafford centre serviced by gareth himself i just want to say gareth best thing i bought great service and im telling my friends about it thank you soo much best buy!!

Received an uThrone Gaming Message Chair this evening timely. Andrew and his colleague are so nice and helpful to set up/install the chair for us. They are skilful and familiar with their company products. Thank you so much for their excellent services.

Andrew and Chris were amazing. I cannot recommend enough. They set up the chair for me and took all the rubbish away… the best customer service I have ever received

Chris and Andrew the delivery guys were extremely helpful, professional and polite. On my request they kindly assembled the chair and when they noticed correct part was not present they immediately went and resolved the issue. Happy with the purchase. Highly recommend.

Gareth showed an abundance of knowledge when showing me the products. I ended up buying the uLove3 for a discounted price before Christmas and have used it everyday since delivery. I could not be happier with the friendly nature of the staff and the guidance in the buying process.

Don't buy. U must regret!!!

Spend 4900pound to buy a new chair but need to repair twice in the first month. Sales David Huang is sweet month and cunning guy. Promise u everything but one month do not reply after u complained the product is second hand or refurbished. He just sent engineer to fix and said case close. I don't know when it will be out of control or might hurt my body if malfunction again. I called him 4 times, whatsapp and wechat him but he just ignore me. After I called and shouted to OSIM Singapore, he finally reply. First sentence he speak is *what do u expect from me?* Totally no shame and irresponsible. And, he dare say I am rude. He is the key person to make thing worse as he did not address customer need and block customer feedback to management. Now, I have really no idea what to do.

I also complained to OSIM Singapore but they reply OSIM UK is not their brand, just a franchise shop, it is none of their biz.

See? This is OSIM, the most expensive but poorest product and service company in the world

Don’t buy with them,l bought it one on 2021 after one year the sofa is broken and l asked them to replace they said no parts to replace and ask me to wait until now already two they still not replaced my sofa so sad the after sales service is very bad

Price is good, Product is good, Service is excellent from David Huang

I received an email on the 1st of Aug making me aware of an "up to £3000 trade in" towards a ulove 3 model.
It runs from 1st Aug to 31st Aug it clearly says on the email
Today on the 3rd Aug I received a phone call from the company, a man called John I believe .
He informed me that the offer was over now!
I have 2 Osim chairs already that he said I could trade in as a favour to me as the offer was no longer available !!!
He offered me £200.00 for both of them!!
Now...... they ARE older models I know, and I do except that ,the offer advertised is " up to £3000.00."
But £100.00 each for chairs that cost me around £12000 when I bought them new .
And..... wanting me to spend another £6800 is In my mind an insult .
Tim Edwards
You have replied to part of the question but ignored the main issue that I was told that the offer is now over!!!!! How come I was told that?
I also did indeed express that I realised that the chair was clearly not going to be worth the 3 thousand pounds that was mentioned !
I did expect a fair amount for two chairs ( which was suggested by your representative) £800.00 would be reasonable for both I felt!!!!
I think sending out emails and raising peoples interest is more negative after giving them such poor offers .
Tim Edwards

Worst customer service

I purchased a massage chair and I have yet not used it as it’s faulty. OSIM are not answering my emails and messages and avoiding solving this. I contact customer service and it’s an answering service only who can’t transfer calls and just takes details and passes message on/ I have yet to receive a call back.

OSIM has the WORST, I repeat, THE WORST after sales service! The Game Chair I bought has failed less than a year, and since September 2022, I have contacted their VIVA city Kuching outlet at least 6 times, finally a technician came on 6th October, and suspected adapter issue. Till today, Nov 26th, no one has contacted me, and when I finally reached that technician, he has resigned. Please help to forward this message to the PIC cos even their hotline or customer service line is IRRESPONSIVE.

Bought a Usqueeze last year and as soon as it reaches the end of the warranty - the machines’ calf function does not work at all. The reflexology part makes a strange clicking sound. Called CS, emailed them, left message on website - no response!!! For this amount of money paid - you would expect it to last much longer.

Hi,

Great chair. However the worst customer aftercare service. I have rang at least 5 times left messages, what’s app texts, emails etc and no one rings back it’s been over a month to get some repairs done they used to have good service but with new management it’s gone seriously downhill !! AVOID at all costs!!!