OSM Worldwide Reviews 439

Tracking for the package from the retailer shows that it’s been stuck at their York PA warehouse for 20 days and USPS is awaiting item. I email OSM Worldwide and they provide their own tracking which shows delivery two weeks ago in Saturday at 4:30pm but no physical proof. I was also outside raking leaves at that time and my cameras also show no one delivered anything. Their customer service is not helpful and potentially lies about delivery. Look at all the reviews out their stating the same thing.

I've had two shipments lately from OSM and both have unreasonable delays to get my product delivered while saving them money and the sellers who use them. This is the problem with our providers of stuff today in that no one cares to satisfy the customer unless they pay through the nose for shipping and that relates to the customer satisfying themselves. He**, you can't even get anyone to talk to you on the phone anymore. Hereafter, if a supplier uses OSM, I will not buy from them. Start asking !

Loved the business I ordered from but will never order again unless there is a different shipping method. My package left on October 10th, it got all the way to my local distribution center, sat there 2 days then went to a facility 18 miles away, now it's 4 hours away in Chicago. Was to be delivered on the 18th, now date is 'unknown'. Reached out with no response. Company is useless.

All I can say is they suck! I will be asking the merchant what shipping company they use from now on and if it’s OSM Worldwide I will no longer buy from that company. 3 time it has taken 2 plus weeks to receive my package and my latest package is now lost! The retailer is now receiving my order and luckily I purchased shipping insurance so I will receive a new order but who knows when that will happen. Dixxon flannel company needs to change shippers or they will loose my business. There is no way to hold OSM responsible for anything they always have some piss poor excuse or no clue who, what, where or when. The worst shipping company ever!

I had to return a damaged item to the UK and have it reshipped. The item shows that it cleared Customs in Long Beach, CA on Sept. 18, 2025. It is now October 21st and no update, no package, and I have not gotten a response from OSM regarding the package. No company should be using this carrier!!

It’s been two days since my tracking package page has been updated. After contacting them, not much was done at all. Pathetic.

Wasted a lot of time, effort, and fossil fuels shipping my package in a perfect circle with the destination at the center.

Package overdue by 3 weeks+ busjness shipped package and gave tracking number. OSM Doesnt even recognize number. Probably lost.

Claims to speed up delivery of mail /packages, but in reality they cause unnecessary delays. Very poor service.

There's something really wrong here. Really, something stinks. All of these frustrated people, like me waiting and waiting for our packages supposedly shipped through OSM Worldwide. Today is September 8, 2025. My order has been delayed in transit since July 31. I'm never going to see am I?

OSM is truly useless!! I wonder how many companies lose business because they choose to trust them with delivery. You pay premium rates for substandard laughable service. These clowns have had my package for a week no updates on tracking, no movement, no progress. Enough is enough. I will boycott every company using them.

OSM handled two packages that were never received, despite I contacted them to get help with these packages their response was “ Please contact the USPS directly for further assistance on your package. The tracking number is shown below”… so they handled the packages, the merchandise is never received but I have to contact USPS. Customer services is something un-existing with this company. I will never use their service, but unfortunately the product I buy uses this company for delivery. I wonder if I will ever received any package sent through OSM.

I don't understand how I paid $33 for EXPRESS shipping but my package is still sitting in York, PA two days after my promised delivery date. This service is horrible. Companies need to stop partnering with OSM if they want to stay in business. This company will bring other businesses down with them. Reading these reviews is just like reading my own experience over and over again. Shameful.

It’s currently May 21st I ordered my business inventory February 11th. The tracking updated last night saying my package is in GA. My expected deliver date was May 11th now it’s May 27th!

I ordered some shoes from Hike Footwear. The shipping track says OSM is the company carrying out the last mile of the process.
These shoes have been walking for so long waiting to be delivered, that, probably they are worn out by the time they get here.

I ordered my contact lenses from my usual company on April 24th, and everything seemed fine—until I saw they were being shipped through Cross Border Connect OSM. That’s where the problems began.

The package arrived in the U.S. on May 1st, and Cross Border Connect has had my contacts since May 2nd. It’s now May 13th, and I still don’t have them. That’s nearly two weeks just sitting in limbo, with no updates or meaningful progress.

This is, without a doubt, one of the worst shipping companies I’ve ever dealt with. Even the Better Business Bureau shows they have numerous complaints. Frankly, I’m shocked they’re still in business.

Going forward, I will avoid ordering from any retailer that uses Cross Border Connect OSM for deliveries. It’s just not worth the hassle.

I'm always so disappointed when I see that someone has used this company to send a parcel to me. It means that a week has been added to the total travel time compared to any other shipper. They are so bad that once I learn a company has shipped something through them to me I don't do business with that company anymore.

I understand that some people may have had terrible experiences with this company, but my experience was excellent! I order some Easter pamphlets from a company on Amazon and they used OSM Worldwide. The shipping was speedy and the tracking process was easy. I prayed, after reading all the negative reviews that my items would arrive before Easter and they did!

Worst company ever. USPS has been waiting on a package from them for days. They are the slowest and worst shipping company out there!

Their website claims to deliver packages domestically within 2-5 days but you should manage your expectations and expect your package in 2-5 weeks. Absolute joke of a company