Osoo Reviews 101

After reading some of the comments on here I was very cautious when buying from Osoo.co.uk. But They allayed my fears. I order at 4pm on Tuesday and the item was delivered at 11am the very next day.

My new TZ20 is my pride and joy, cant get one anywhere for love nor money! But Osoo saved the day...thank you. I will definately be visiting you again :)

This website promises same day shipping if you order before 3pm. I ordered at 10am on Tuesday 15th.
After a week, I cancelled the order, got an e-mail reply to confirm it, and then 48 hours later they shipped the item that I'd ordered a week ago and then cancelled.
Then they sent me an e-mail saying the item had shipped, so sorry, did I still want it?

Osoo has claimed they have had technical difficulties which allowed them to take the order, charge my bank account but not answer the phones (Although they left an answering machine message saying the phone wasn't working) and they also claimed they couldn't get their e-mail. If they're that badly run that any of this is true, you should avoid shopping with them.

I have been in buisness for over 5 years and am all for searching new suppliers and never have any real problems worth complaining about.

But I placed a order 7 weeks ago and my order is not been processed. I have tried to contact through website and nothing. Tried phones and what a surprise they are having technical difficulties.....

I expected more atleast a email to inform me they recieved my contact or just one to say sorry about the order... anything would have been nice.

now awaiting contact after emailing info@

Originally placed an order for a high spec Full HD Video Camera with a large well known company A.... which showed the camera in stock. When I placed the order it showed delivery 4 weeks. Apparently from the time looking at the stock level to placing the order it had gone out of stock. So I started looking around for an alternative supplier. The Osoo web site is very proffesional and states or implies all the things a buyer wants to hear. Osoo's price was competitive (although more expensive than my original choice due to a useful free gift with them) and it showed as in stock. I placed and paid for my order before 10am as the web site says orders placed by 3pm are shipped the same day. The following day no email had been received so I tried phoning Osoo. Everytime the phone was answered automatically and you get the message "Your call is important to us...." but eventually goes to an answer machine with no explanation. This is when I looked at the TrustPilot reviews and started getting worried. On the fifth call it was answered and I spoke to a Gentleman who said that they don't promise to ship all orders next day did I still want it. He told me it was in stock and would be shipped today.
So I waited, and my fears were unfounded as it arrived via courier the following day. The main Camera was perfect and a UK model (Unlike some internet dealers) The memory card and the USB reader I ordered at the same time were not the models that I ordered but were of a similar spec.

My Conclusion is that this is only a very small company that holds little or no stock themselves and Orders product as needed. The website looks proffesional but misleads the customer as to the type of company they are dealing with. There is nothing wrong with being a small company especially if you can offer good price and service you just worry when you find the company you have paid your money to is not quite what it appeared to be.
Forgive me Osoo if I have this wrong but that is my experience.

I ordered a hp flat screen monitor and was told i would receive it within 24 hrs. This was on monday and i actually received it on Thursday! Whilst riniging up to ask about the delay i t took me ages to get through and then was told that i would get a call back with a time for delivery. Guess what?? i never got a call back so decided to call again. This time i was told that someone had forgot to send out the parcel!! How impressive is that?? Although the product came in perfect condition i would not order from them again and would not recommend them either! I am still awaiting my invoice and hope it does not take me forever to get it!!!

can,t ask for morei ordered something over the phone and received friendly and efficient help
and my memory was delivered to my customer the next day as promised.

Love it, ordered 2.30pm yesterday, here at breakfast today!!! love my new cam!!!

Must say, was a little perturbed by some of the comments on here. But I tryed and had no problems.

Ive ordered from them load sof times, always spot on...never a problem.

Osso do not have any goods in stock and have no intention of ever delivery goods. I made an order 9 days ago, paid the £7 delivery charge for next day and have still not recieved my order.

It is just a glossy website, do not be fooled by the picture of a call centre, this is clearly run by a one man band in his home. It is almost impossible to get hold of anyone over the phone, you end up waiting for ages only to get through to an answer-phone. Don't even bother to email, as they never respond or acknowledge correspondence.

I managed to get through only once after 3 days of calling. I was assured that my order had been dispatched and they would contact the delivery company to enquire about the delay. I was also promised a call back, but I never heard from them again.

Also, I do not belive any reviews on this site above 1 star - that was probably completed by family or friends. I would advise anyone to spend that bit extra and go with a reputable company.

I have requrested a full refund over email; lets see if they are able to return your money quicker than they deliver!

I will post again to confirm how long it takes to get your money back, it could take up to 30 days.

Please I urge all people reading this DO NOT BUY from Osso they are liars and do not have any live stock and you will never receive your item.

I ordered a mobile phone from them which stated was in stock on the website it never was because I never receieved my item. I had to waste a lot of money trying to call them to track the item which they said had been 'damaged' at a warehouse but hoop de hoo they never had anymore in stock to replace it!....I then had to go through the rigmarol of a refund for an item I never received as they took the money from my account when they did not have the item in stock.

I would advise people not to buy and to go to a much more reputable website because this is a joke!!!!!! It will cause you more hassle than good buying from these people DO NOT BUY FROM OSOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was rather concerned after ordering a camera case from Osoo, then reading the negative reviews online afterwards; however needn't have worried - my case arrived today in perfect condition.

My only tiny niggle is that the order was not shipped on the next working day (Monday) after my weekend order, but it was shipped on Tuesday. However I did receive an email to confirm shipping along with a tracking number. Tracking was excellent - the tracking website even listed an anticipated 1 hour time frame for delivery today, and the item did indeed arrive during this time frame!

I did email Osoo the at the end of Monday to query why I hadn't received confirmation of dispatch. I did get a response the next morning, confirming that my item would be shipped that day, which it indeed was.

Happy to recommend this company and order from them again.

I order from Osoo.co.uk. It took 3 days to arrive, there was a problem with a courier apparently?? but I was in no rush, so no big deal... and it has finally arrived and Im pleased as punch...awesome... I love my new cam!!!!!

Must say, Im over the moon. And a little confused at other peoples comments on here.

I have ordered from Osoo several times over the past months and they have been as efficient as I could have hoped for.

I have read the comments on here and feel that some people just complain for the hell of it....or maybe its Osoo's competition trying to tar their character??

God only knows, but I thought Id say I deal with this company whenever Im buing new IT equipment (and being a self confessed nerd, that is often :)

They always deliver on time and Ive never had a problem.

Just recieved my OCZ acutator from Osoo. I could not get one of these anywhere for love nor money. I ordered from them yesterday and it arrives at 10.30 this morning.

Now controling my PC with brain waves....how cool is that?!?!?!?!?

Love you Osoo...mucho respecto!!!!

Just received my Samsung S15 camcorder this morning, very pleased with the service, was promised next day delivery and it arrived at 08:30. Osoo price most competitive and they were a pleasure to deal with. I would use them again and recommend to friends and family.

I ordered a camera from Osoo, also known as Elite Gadgets in October 2010. All was OK until November 2010 when the camera just stopped working. I was told to send the camera back to Osoo for inspection, I did (special Delivery at a cost of £6). I had no idea if they had received it or not, no communication what so ever. I finally had to chase them, they told me that my battery had been inserted incorrectly and they were sending it back. I may be blonde, but I'm not stupid... this was clearly a rubbish lie from these cowboys. When I received the camera back it was working, but the focus was not. So I returned it again, at another cost of £6. I was told that it would be sent back to Kodak for testing. A few weeks passed and I had to chase Osoo as I had not received a response, I was told it was still at Kodak. My camera is finally back and is not even working, I can't even switch it on! There was no report in the box from Kodak (Osoo told me there would be a report) and the camera smelt of smoke/fags. DO NOT buy from this mickey mouse of a company. You will get zero communication - messages saying that their phone lines are down, emails that are ignored. They are cowboys, names are Andy and Craig. Thank god I have a solicitor!!! Oh and anyone with half a brain will know that all these reviews with 5 stars are quite clearly made up, 5 stars, I can't believe I even gave you 1... right, am off to call Trading Standards, unless Craig or Andy you want to give me a refund and save us all the hassle of going to court?

I own a small IT company, specialising in installation of home and small office networks.

I used Osoo as there prices were competative and they seemed like a professional firm.

I placed the order online and rcieved it the very next day....thumbs up :) Ill be using them again.

I placed an order for a product last week, the product was listed as in stock, it was ordered pre 3pm and awaited its delivery the next day as promised on the website.

As you would expect if u have read the other reviews it failed to arrive. I tried to call the company but got a pre recorded message stating the phone lines were out of order. Having now read previous reviews i see that this excuse was being used back in October, any company worth its salt would surely have fixed the problem in 3 months!

I emailed them and recieved the following reply ' We are very sorry for the delay in dispatching your item.We had a problem with the stock which we recieved. Many of the items turned out to be faulty and had to be returned. We then to order more stock from a different suppliers.
This should be here within the 48 hours. As soon as it arrives we will send it to you immediately.'

The problem i have with the excuse given is that having already purchased this item, i know that each box comes sealed from the manufacturer, so it is impossible to tell if the item is faulty until the item is used. Also there is only one manufacturer that makes the item, so there is no other supplier to order from.

As you may guess, a week later and there is still no sign of the product, no email or phone call to apologise or keep me up to date with the progress of the order and no replies to any further e-mails i have sent. And before you ask, yes they are still telling us they have problems with the phoneline and cant receive calls.

They have my money but seem in no hurry to supply the product.

Bought a motherboard, Ram and new i5 processor from Osoo.co.uk....ordered 9am Monday, recieved 9.30am tuesday!

well packaged good product at a great price! Very happy indeed....

I was very concerned after reading these comments. I rang Osoo and was reassured my product would be sent to me the very next day and it was!

Excellent Service.

I am sorry to hear of people having a bad experience with this company, but I was glad I took a chance and got what I wanted at the right price.

Maybe the digruntled customers on here ar egiving an overall mad impression of this comany which may not be true for every customer!