otel.com 

This place is a scam!! I've emailed and called without any answers. $1,000 down the drain!
I hope you jerks rot in hell!😡🔥

THIS COMPANY is a SCAM
Booked a hotel room at Manchester hotel last year and for nearly 9 months, I’ve been trying to either rebook or get a refund from Orel.com. It’s only £75 but that’s not the principal. I’ve phoned up Florida, they put the phone down, emails aren’t responded to
This company needs sorting out and taking to court. Many others have lost hundreds and it’s disgusting
I’ve contacted the hotel and they won’t help either as they never got the money, Otel has kept it
Absolutely disgusting

Unable to get through via phone, email or messenger. Owe us a refund due to lockdown, as unable to stay at the hotel booked. Will not be booking through this Company again!

Otel.com sucks up the ass!!, They effin stole my money! Bunch of effin thieves!!!! I hope no one else deals with these cock suckers!!! They canceled my reservation on me without telling me!!!! They stole my money!!! All I can say is Karma Karma Karma!!, Do you think I am disgruntled? Hell yes I am!!!

How this outfit haven’t been brought before the courts is mind blowing,I booked a trip to Liverpool through Trivago I didn’t even know who Otel where, for some reason I ended up with these rogues.
My trip was cancelled through Covid and given a voucher which I excepted hoping and not knowing the length the pandemic would stretch.
I had to contact hotel to see if the voucher date could be extended as travel wasn’t permitted on the extended date, the hotel said you need to deal with Otel.
The question at hand is how do you get hold of them, no site no contact number just money down the drain.
I can only be thankful it was only a 2 day jollyboys trip and £178.00 isn’t anything to cry over when reading some of the other horror stories.
So Trivago must be involved in this too, don’t even deserve 1 star.

As with so many others, have met a wall of lies initially and then subsequently silence. The only time they have responded in the past eight months since finally admitting they owed me my £430 booking was after my bank TSB reclaimed the amount through Visa only for Otel to then respond with brazen lies. Now I'm in dispute with the useless, ineffectual cretins at TSB. The web of deceit envelopes everyone around Otel.

I absolutely do not recommend ever booking with Otel.com! We have been waiting for our refund for a cancellation made due to Covid for 9 months now and there’s no way to contact customer service; the website, telephone service and emails are all not available/not responsive. When I first made the booking cancellation to both Otel.com and the hotel, I’ve also spoken to the hotel directly, who confirmed that a cancellation request was received and that they have not charged anything for the stay. Meaning, Otel.com has no reason to withhold my refund since they were never charged by the hotel in the first place.
I am disgusted by their business practice and it’s saddening to see how their poor handling of cancellations has affected so many of their users.

Even 1 star rate is too much for them but there is no minus option. Still waiting a voucher and even a response from them for 9 months. Their web site is down and our calls are not answered. I contacted the hotel directly and they said they would be happy to issue a voucher but our reservation was never paid to them by Otel.com so they can't do it until they get paid!! Apparently each reservation is paid by a credit card by Otel.com once the customer checks-in at the hotel.
After the lessons learned with the covid crisis I will never book a hotel through an online platform again, when you contact hotels directly they give you the same prices.

Otel.com sucks ibooked a hotel room in new york in april 2020 due to covid they would not refund my money don't use them

Otel.com doesn't replied and answer the phone. They give me a Code to use before July 201 and now .I need to accept my money is loss? We need not do something for .

On 06.04.20 Otel.com contacted me due to my cancellation because of Covid-19. I was offered either a voucher with code ENYQ7SWVQB or a refund. I chose a refund. The money had to be refunded after a minimum of 60 days. Till this day no refund. I tried sending them emails. Emails did not pass through.

Otel.com is definitely a scam. I booked a hotel in Curazao for april 2020, they canceled my reservation due to covid and sent me a voucher which I redeemed. My new reservation was supposed to be last weekend but I contacted the hotel and they said there is no reservation under my name and that they hadn’t received any payment from otel.com.

Now otel.com is not responding my emails, my IG messages, my Facebook messages, the webpage is not longer working... I lost 1,300 us dollars.

Book our hotel pre-covid. We tried to cancel for refund prior to our full refund deadline. Coincidentally there website wasn’t working and our confirmation number could not be found. Of course no way of contacting them through email or phone. We immediately disputed our charge with Amex platinum prior to full cancellation deadline. After multiple disputes we had no success retrieving any money back. Otel response to amex was to disclose their cancellation procedure even though there wasn’t a way to cancel. Over $4000 lost to this shady company based out of Turkey.

Hi,

Similarly to most people here, I booked a non-refundable hotel stay for March 2020 which was cancelled due to Covid.
At the time, I had emailed the hotel who had confirmed they were closed due to Government restrictions.
At the time I contacted Otel.com, who initially said I would receive a refund but after further chasing sent me on a voucher.

In December 2020, I tried to book a hotel stay but the website was inaccessible.

I contacted my bank (Permanent TSB, Ireland), who took the details and raised a dispute.
Otel.com objected to the dispute, stating that "the hotel was open at the time and the guest was a no-show".
I disputed this claim, enclosed copies of emails I had from the Hotel stating they were closed on the dates and they had not received payment from Otel.com, with copies of my correspondence between myself and Otel.com and I even included a print out of this thread, highlighting relevant articles.

Glad to say Permanent TSB (and Visa) have sided with me in the dispute and I did receive a refund.

Keep trying, even if they dispute your initial claim, be sure to give your bank as much detail as possible (I had taken videos of me trying to book on the website which I asked to share).

Hopefully some of you have some success too!

They steal your money. Period.

Booking my accommodation with this company was the worse mistake I could of made. I am still £826 out of pocket as they failed to refund me when the flights were cancelled due to Covid last March. They even won a dispute via Visa because somebody called Gizem Koyunku stated that there would be no refunds due to Covid but that customers had been offered vouchers to use until the end of this year. I have never been contacted and my money was also debited back out of my bank account due his statement to Visa. The otel.com website is now inaccessible and they do not answer the phone. I have never come across such a crooked company.

Booked a reservation on the 8th March 2020 for a one night stay in a London hotel via Otel.com for the 20th June 2020! At the cost of £221.57.

Because of COVID the reservation had to be cancelled.
After numerous emails to Otel.com asking for a complete refund the response was non existent apart from a voucher code to use in the future!

Still waiting on a refund as the voucher code is useless with no online access to Otel.com!

Still log in a dispute over 200 pounds with my credit Company as otel.com did not refund me the hotel booking in Disney Paris last June, I can not get hold of them but American Express can. American express refused to pay me the money as Otel said it sent me a voucher but never seen it, logged in with ombudsman to dispute the decision and wait to hear, it was over 8 months now. Their website is not working now.

I am still waiting for a refund of £104 that I paid in February 2020 for one night in a hotel in Verona in September, for which I paid by debit card. I emailed the hotel in August about details of the accommodation and they were under the impression that the booking had been cancelled in May. As they had not received any money from Otel we had to pay them at the time of our stay. So this was not a booking I cancelled – it was inexplicably cancelled without my knowledge. Despite sending numerous emails to Otel and to their parent company Metglobal I have had no satisfactory assurance as to when or if I will be refunded. I realise I have not lost as much as other reviewers but I shall certainly never use this company again.

Like other, i have lost £513, i had cancelled under free cancellation period but never got my refund back.

Can we complain somewhere?
Is there anyway to get our money back?