otel.com 

Avoid - I currently have over $2500 owed due to a trip I cancelled in March. Due to the long delay I disputed the charge with American Express who initially refunded the amount. A couple of months later Amex put the charge back on my card as otel.com had provided them 'proof' that my booking was not cancelled. They also told Amex they had issued me a credit voucher. This was all fraudulent information provided by otel.com to Amex - I can log onto otel.com and it even shows the date I cancelled the trip so for them to tell Amex that I had not cancelled the trip is just a lie. In addition, despite what they told Amex, I have had no offer of a refund / credit.

Impossible to contact them, they are avoiding all refunds despite T&C's and they provide incorrect information to credit card companies to avoid payment disputes.

I am about to initiate legal action as I am fortunate enough to have all the information from otel.com and American Express including documents, emails, correspondence with the hotel, booking/cancellation proof.

Avoid, avoid, avoid. Book elsewhere.

This must be one of the most discourteous and dreadful companies I have ever dealt with. I am now into double figures in my messages to them regarding a Covid cancellation enquiry. They never reply, but they have kept my money without passing any of it to the Hotel I was due to stay in in Stockholm. Otel.com are to be avoided at all costs.

Was left stranded by the company with two children in Paris on Monday. I was told the booking had been cancelled. The hotel wanted 357euro extra for me to stay. We ended up leaving France 3 days early and coming back to Uk. I will never use them again!

I booked a hotel in Cabo in Sept 2019 through Otel.com. When I arrived at the hotel in Cabo in July 2020, the hotel told me that Otel.com would not remit payment for my stay. The hotel forced me to pay for my stay. So, I ended up paying TWICE for my hotel stay. I have disputed the Otel.com charge on my credit card as fraud. I'm working with my bank to get my money back from Otel.com. STAY AWAY. The "cheap deal" isn't worth it. It's been so much more work on the back end trying to get my money back and paying for the hotel upon arrival.

I booked a hotel in October 2019 for a trip in July 2020. I paid upfront and it was non refundable. When I arrived at the hotel, I was told that Otel.com had cancelled the booking in May 2020. I had to pay the hotel again. Otel do not answer phones, emails or social media. You can not get in touch with them. I am now trying to get my money back through my bank. I can’t believe how many people they have scammed and are still trading. They need investigating by the police.

My flight got cancelled by easyJet,
2 weeks before flying.6th August to 12 August.
notify otel.com.
No respond . Not taking any calls,We have lost £830.
Not answering, we must have send them over 50 messages, but no reply.
We thought with the current outbreak they will refund the money or let us move to next year.
We have lost hard money what we saved.
Very disappointed. I don’t think I recommend anyone to book with them.

Bunch of cheaters and bookings.com is involved in that. I have all proofs of needed. Dont every book and even think before trusting bookings.com ... That is a bigger fish

This company is cheating
In April I was order hotel with free cancelation I canceled my order and they charge me.
I try to call or send them 15 mails but nobody answer.

How can I describe my frustration with this "company"?
They kept sending me a confirmation for my reservation but they had already cancelled it 3 weeks ahead.
All emails to metglobal and complaints on their webpage are still unanswered 3 weeks after I was supposed to use my booking.
They have my money, I had no room at the hotel and they do not reply.
I have their email asking the hotel to cancel my reservation.
I have their emails, one day before my reservation date, telling me that my reservation is confirmed.
Is this a "company" that you can trust??
NO.

This is the story. Read to the end for how I got a refund.

In January I booked two rooms for my summer vacation with my family.
We had no idea that a pandemic would strike two months later.
A few days later I called the hotel just to make sure that they had my reservation and they didn't.
I asked through their webpage why the hotel did not have my reservation and they replied
"Greetings from Otel.com.Kindly note that your booking is confirmed and a hotel confirmation number is 41660Best regards--Ece BOYRAZ(Mrs.)Customer Experience Specialist"
A couple of weeks later I called again and the hotel had my name but I was told that they did not have my payment yet.
Then the virus struck and I expected that if the hotel was to be closed they would refund everybody.
But the quarantine ended and the hotel still did not get my payment.
About a week before my reservation date(27/8), I received a confirmation email with a reservation voucher from otel.
They send this email again and even on the 26/8.
On Friday 24th I contacted the hotel to ask them if they had allocated adjoining rooms as I had booked two rooms for my family only to be told that I had no reservation.
After having them check again, because after all I had a reservation voucher, I was informed that otel does not book directly with them and that my voucher is not accepted by the hotel and more importantly that I did have a reservation that had been cancelled by otel's agent on August 2nd.
I contacted the agent and they sent me the email that otel had sent them cancelling my reservation.
I immediately filed a complaint on their webpage because my phone call received their covid announcement.
I sent emails to the email address they used to contact me a few months back. I filed more complaints on their webpage and on metglobal's webpage under their tab for otel.com.
Three weeks later and still no reply from them. They still have my 1200€, and I got nothing from them.

Does this look like a scam to you?

P.S. 13Oct20
My case finally closed with the intervention of my bank. After filing a fraud complain with my bank, the bank refunded me at the start of September, but otel charged me again claiming that they had offered me a voucher and some other incredible lies which they could not proof, as it was all lies, but this way they kept my money for one more month. It was at that point that someone from the "company" sent me an email saying that they cannot help me as I had a charge back or something like that. I conveyed this email to my bank once more giving them all the correspondence I had with the "company", and the bank informed me that the "company" had one more month to present their proof. As they didnot have any proof that I was a no show, the bank refunded me.

Otel.com is a rip off. They are NO GOOD & WILL RIP YOU OFF !

Hello everyone up there! I am trying to get in touch with customer service but the phone they have on their wed site is not working. I am base in California USA and I am trying to change my reservation to next year but there is no way to get in touch with them. Is there any other way to get in touch with them. Please please let me know

Cancelled my reservation 90 days ago they mailed me to confirm my refund within 60 days still waiting, sent 11 mails chasing it up not one reply when you call the help line number message to say it’s closed for a few days due to high call volumes few days as turned into weeks. Have informed my credit card company about the situation let’s hope they have more luck. When I try to sign in they say mail and password doesn’t exist yet when I try to reset my password can not do that as my email address is active ? Second rate company worst customer service I’ve ever experience DO NOT book any thing with them ,will be amazed if I get a reply

I requested my cancelation in early June. Still nothing. Running out of time to cancel. They are definitely a fraudulent company. AVOID.

This people are dishonest crooks! They are scammers and liars! DO NOT USE THEM!!!!!! I booked a room through them, and cancelled two weeks in advance, and they still charged my card and will not refund my money. They will not even answer emails. They are an overseas company that scams trusting Americans. I can not warn you enough to stay very very far away. I have used Expeida and Travelocity many times in the past and been very happy. I made a huge mistake giving Otel.com a try.

Do not book with otel.com!!! I canceled my reservations due to COVID-19 and was told I would get a refund in 60 days, it is going on 5 months. DO NOT BOOK WITH OTEL.COM, you will lose your money.

ZERO STARS!!!

Unfortunately i cant give ZERO stars. Terrible service during the pandemic. I appreciate a little delay in refunding but not 5 months (and still waiting). Other hotel booking chains responded pretty well considering. all other bookings fully refunded .. but not this one.

Otel.com Are scammers They take ur money and don’t get nothing for it
No holiday
No Hotel
No refunds
Scammers NEVER USE THIS Company
They have Scammed thousands of people
DO NOT BOOK WITH THEM

THIEVES. They steal money from people. Scammers. Liers!
I booked a 'free cancellation' hotel with them. I cancelled before the due time. They said they will refund in 60 days! I waited for 90 days, then no money and they stopped answering my emails. I asked chargeback from my Credit Card company. OTEL.com disputed and said I have not cancelled my booking! What a lier! scammers and thieves!
I have proof that I have cancelled and they confirmed that they will refund and now they lie!
They must be vanished from the market and go to jail!

I would prefer to give 0 stars. DO NOT EVER go through this company. Nothing but a scam. If you’re looking for a deal on a hotel contact the hotel directly and get them to match the price.

Worst booking website ever.

I booked a hotel in January 2020 for a stay in May 2020. Due to Covid19 we were unable to travel, since there were no flights and the hotel was closed. They never paid my booking to the hotel and refuse to give me back my money even though they have not provided the service that I paid for. I asked to forward the money of my booking to the hotel but they refuse any communication, explanation or refund. ABSOLUTE SCAM.