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See what reviewers are saying
Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a... See more
Company replied
Great service here ! I took a chance judging by a lot of the reviews on here. Got Bose quiet comfort headphones at an insane price, a third of what most retailers are selling for. Arrived within a... See more
Company replied
I ordered a Sony mobile and got exactly what I ordered. There was some logistics issues as many have reported but communication was good and they do apologise for late delivery. If you want good value... See more
Company replied
Company details
Written by the company
At OurFriday, we strive to provide our customers with a seamless and safe online shopping experience, offering a diverse range of consumer electronics products.
Contact info
United Kingdom
- +44 7525 291733
- www.ourfriday.co.uk
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery is a let down
I placed an order on 03/02/25 for some headphones and a smart watch in which delivery was advised to be 3-8 standard business days. I still haven’t unfortunately received it and it’s now been 8 days and the items are still in transit. They explain on their site that during peak season, deliveries may take an extra 2-3 days however as far as I’m aware, early Feb is not peak season? I hope and am optimistic that products will be working fine, it’s just the shipping times that downgrade what otherwise would’ve been a 4/5 star review.
February 13, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologise for the delay in your delivery. We understand how frustrating it can be to wait longer than expected, and we truly appreciate your patience.
While we strive to meet our estimated shipping times, occasional delays can happen due to unforeseen circumstances. However, we acknowledge your concerns and are continuously working to improve our service based on valuable feedback like yours.
We are actively monitoring your order and will do our best to ensure it reaches you as soon as possible. If you need any further assistance, please do not hesitate to reach out to our customer service team, we are here to help
Thank you for your understanding, and we appreciate your support.
Best regards,
Ourfriday UK
OurFriday sell goods they haven't got! AVOID
OurFriday sell goods they haven't got!
I bought an expensive lens, albeit at a very competitive price and was pleased to receive regular updates showing that my goods were on the way. A week later I even received a tracking number so felt happy that my goods would arrive, even if delivery was going to be somewhat slower than the advertised time.
Today I received a message saying that there will be an 8 week delay to my delivery!!
Don't trust this bunch of cowboys to deliver what you ordered in anything like the promised delivery window as I am not the only buyer to which this has happened.
In fact I would recommend not buying from them at all given their shady practices. Massively disappointed. AVOID! You have been warned.
February 6, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the delay and any frustration this has caused. We completely understand how disappointing it is to wait longer than expected for an order, and we truly regret any inconvenience you’ve experienced.
Please know that we never intend to mislead our customers. While we strive to provide accurate shipping estimates, unforeseen delays can sometimes occur due to supplier or logistical challenges. However, we take your feedback seriously and are actively working to improve our processes to provide a better shopping experience for all our customers.
We appreciate your patience and your honest feedback. If you would like further assistance with your order, please reach out to us, and we will do our best to find a suitable resolution for you.
Thank you for giving us the opportunity to improve—we truly value our customers and are committed to delivering a better experience.
Best regards,
Ourfriday UK
G7x mark 111 camera
I have ordered a camera for £1045 not cheap paid £60 for 2-4 days delivery it’s been over 3 weeks. No way to call company and no one email back to say how long the order will be either terrible service. Tracking hasn’t moved for 6 days I would never recommend using this company
February 13, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologise for the delay and any frustration this has caused. We completely understand how important it is to receive your order on time, and we regret that your experience has not met expectations.
Please know that we are continuously working to improve our service based on valuable feedback like yours. We are actively looking into your order and will provide you with an update as soon as possible. If your tracking has not moved for several days, we will escalate this with our shipping partner to resolve the issue.
We truly appreciate your patience and the opportunity to make this right. Please reach out to our customer service team, and we will do everything we can to assist you.
Best regards,
Ourfriday UK
Returns process very difficult
Purchased earphones at a good price, but had to return because they were not comfortable due to the design. Sadly the returns process is extremely slow and onerous, I had to send photos of the item, the package, the courier receipts, and was given 70% refund with a promise to issue store credit for the remaining 30%. Three months later I'm still waiting for a store credit coupon.
February 12, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologise for any inconvenience you are experienced during the return process. Customer satisfaction is our top priority, and we truly regret any frustration this may have caused.
According to our records, your refund has already been issued. If you have not received it, please reach out to our customer service team, and we will be more than happy to assist you in resolving this as quickly as possible.
We appreciate your patience and value your feedback, as it helps us improve our processes. Please don’t hesitate to contact us, we are here to help.
Best regards,
Ourfriday UK
Do your research
I was looking to purchase a Samsung Z Flip6 phone and Our Friday popped up with a "too good to be true" price. Intrigued, I contacted the company by WhatsApp and did some background research. Our Friday is registered with Companies House as Endless E-Commerce Limited, with its registered office at 85 Portland Street London, although it's a virtual business environment describing itself as "This prestigious Great Portland Street address will enhance your company's image, making it appear more established and trustworthy to clients and partners." The Director is Ling Fung Chau and resides in Hong Kong. The accounts are dormant and have been since 2022 and the company has no registered assets. Our Friday can only be contacted by WhatsApp and email and didn't respond to my query, needless to say, I'll be buying elsewhere.
February 4, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
Thank you for taking the time to share your concerns. We are very sorry for the delayed response and deeply regret that we did not meet your expectations during your interaction with us. We understand that trust is critical when making online purchases, and we apologize for any confusion or inconvenience caused.
At OurFriday, we strive to offer quality products and excellent customer service, and we are actively working on improving our communication channels and responsiveness. Your feedback is invaluable, and we are taking it to heart as we look to enhance our services.
We truly appreciate your consideration and hope that, in the future, we can provide you with a more seamless experience. If you have any further questions or reconsider your purchase, please don’t hesitate to reach out.
Best regards,
OurFriday UK
Shambles of a fraud company
Shambles of a fraud company. 800 pounds they have stolen
February 11, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your concerns and the frustration you have experienced. We take such matters seriously and want to ensure everything is resolved promptly.
According to our system, your order has been marked as delivered. If you have not received it, we kindly ask that you reach out to our customer service team directly so we can investigate this further and assist you in resolving the issue.
We are committed to providing excellent service and genuinely appreciate your feedback as it helps us improve.
Thank you for your patience and understanding.
Best regards,
OurFriday UK
I ordered Samsung S24 ULTRA phone, 2 weeks ago, never got item. Now proceeding with BANK to get refund money bank via raising fraud and scam case
I ordered Samsung S24 ULTRA phone, over 2 weeks ago.
Never recieved the item.
Repeatedly tried to contact them,via net conta tus form, as they don't have any phone number or email address. Amd never receiving reply from an agent.
All I recieved was automated replies.
Today filed a SCAM and Fraud Case with my Bank against them, to claim back 870£.
Total waste of time, effort, energy, money etc purchasing from an illigit, not aunthic, website like this.
Please be aware, these people are not legit, and once u order, u cannot contact them in any way. And then after a very very very long wait, u will be forced to go through BANK RECLAIM Process which again takes few working days.
These people are not aunthic to pur have anything.
January 28, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the experience you’ve had. This is absolutely not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused.
Please rest assured that we are a legitimate company and are committed to ensuring all orders are delivered as promised. We understand your concerns and frustration, and we are continuously working to improve our communication and service based on valuable customer feedback like yours.
If your order has not yet arrived, we would love the opportunity to look into this matter further and assist you in resolving it as quickly as possible. Please reach out to us with your order details, and we will do our best to provide a swift resolution.
We truly appreciate your patience and understanding, and we are committed to making things right.
Best regards,
Ourfriday UK
Never ever use these
If I could give a minus one Star I would! I returned 2 fire sticks as they arrived to late for Christmas, returned them after asking for a return note, (still waiting on that). Sent all the information they asked for. So in the end sent them royal mail tracked and signed for. But still they say they haven't received anything and am still waiting for my refund!! 20 emails later. So no I will never use this company again.
It's now the end of may 25, and I still never got my money back , I hope you go bankrupt, cos in my eyes your nothing but robbers.
January 2, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this situation must be, and we truly regret any delays in your return process.
Please know that our customer support team is following our standard operating procedures (SOP) to ensure a smooth and secure return process for all customers. However, we are actively working to speed things up for you. As soon as we receive the necessary information, we will promptly provide the return instructions without any further delay. Once your parcel arrives at our warehouse, we will process your refund as quickly as possible.
We appreciate your patience and understanding, and we are committed to providing the best service possible.
Best regards,
Ourfriday UK
3 weeks wait for nothing
3 weeks the item stayed in the same place no movement AVOID at all costs. Absolutely disgusting told me if i dont get refund contact my bank. I aint waiting for refund filed refund claim immediately
February 10, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the frustration with your order.
According to our records, the refund was issued promptly. However, if you have not received it yet, we encourage you to reach out to our customer service team directly so we can assist you further and ensure this matter is resolved to your satisfaction.
We truly value your feedback and are always striving to improve our services.
Best regards,
OurFriday UK
AVOID THIS COMPANY.
Placed an order for a watch on the 10th of January. Was informed at time of ordering the watch was in stock. This watch was for a birthday present. Waited and waited. Emails after emails and couldn't tell me where my watch was. Raised a dispute with my bank. Ourfriday told me to revoke the dispute in order to get a refund. They won't give me my money until I provide a letter which was not stated at the time of asking me to drop dispute. Once this company takes your money, they do everything in their power not to refund. Con of a company and my advise is STAY CLEAR. Spend that bit more with a legit company.
February 10, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry for the frustration and disappointment you experienced with your order. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
Please know that we are continuously working to improve our processes based on valuable customer feedback like yours. Our goal is to ensure a smooth and transparent experience for all our customers, and we understand how important timely communication and resolution are.
If your refund has not yet been processed, please reach out to our customer service team, and we will do our best to assist you promptly. Your satisfaction is very important to us, and we appreciate your patience and understanding.
Best regards,
Ourfriday UK
Advertised as in stock and took payment then told me 12 weeks to source the item.
OurFriday advertised, and still are advertising, a Sigma lens at a very competitive price, that was claimed to be in stock but clearly wasn't. They took my payment and only then said there would be a 12 week delivery delay. They did offer cancellation of order, which I took up, and refund was within the time they said. Nevertheless I would not trust the claims that an item is in stock, if they are only starting to source it after taking your money. This is a bad practice. Payment is taken by a third party but I did not have to start a Section 75 Credit Act reclaim process through my bank (though feared I might need to)
February 2, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it must have been to expect an in-stock item, only to be informed of a delay after purchase. This is certainly not the experience we want for our customers.
We truly appreciate your feedback and are actively working to improve our stock availability accuracy and communication to ensure a more transparent and reliable shopping experience. While we are glad that your refund was processed as expected, we acknowledge that this situation should have been handled better from the start.
Your trust is important to us, and we are committed to improving our services based on the valuable feedback from customers like you. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best regards,
Ourfriday UK
The worst customer service I have ever experienced!
I think this company is ok if the goods don’t need to be returned.
I received a damaged camera a couple of days before Christmas. I returned it and I am still waiting for a refund. I was asked to close my case with PayPal, which I did, so that they could refund me. Over 3 weeks later I received an email saying I had been refunded and then a further email saying that this was sent in error and they need to check the warehouse to see if the camera has been received!
The customer service is atrocious, I have never experienced anything so bad. I am really concerned now that I will never receive my £355.00!!
Update
The refund arrived today! 10.02.25
February 7, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the frustration and inconvenience you experienced throughout this process. Your feedback is extremely valuable to us, and we are always working to improve our service to ensure a smoother experience for our customers.
According to our records, the refund has already been issued. However, if you have not received it, please don’t hesitate to reach out to our customer service team, and we will be happy to assist you further.
We truly appreciate your patience and understanding. Your satisfaction is our priority, and we are committed to providing better service in the future.
Best regards,
Ourfriday UK
Purchased pack of apple 4 air tags £77…
Purchased pack of apple 4 air tags £77 .took 11 working days which is a long time . However when I open the box that wasn’t sealed properly all the tags had no battery’s and no seals to pull on each tag , I put a new battery in and all tags won’t let me connect to my apple account as there still connected to another apple i d account . So I have 4 used air tags that are still logged to another account that can’t be used and yet they was sold brand new
Scam site would avoid
Awaiting a reply and will update how this is dealt with
February 7, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. This is certainly not the standard we strive to maintain, and we fully understand your frustration with receiving items that were not as expected.
We are taking your feedback seriously and will investigate the issue with the packaging and the AirTags further to ensure it does not happen again. Please be assured that we are committed to providing high-quality products and excellent customer service, and we are actively working to improve based on valuable customer feedback like yours.
We would like to resolve this situation for you as quickly as possible. Could you please contact our customer service so we can arrange for a resolution? We genuinely appreciate your patience and understanding as we work to address this issue.
Thank you for bringing this to our attention. We hope to regain your trust and continue serving you in the future.
Best regards,
OurFriday UK
UPDATE JUST RECEIVED EMAIL SAYING…
UPDATE REFUND NOW IN MY ACCOUNT THANK YOU FOR REFUNDING THANK YOU
UPDATE JUST RECEIVED EMAIL SAYING REFUND IN 3 DAYS 🤯🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳
February 4, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for any inconvenience you’ve experienced. We truly appreciate your patience and feedback, as it helps us improve our services.
Please rest assured that we are always striving to provide the best experience for our customers, and your satisfaction is our top priority. We understand how important timely refunds are, and we are continuously working to enhance our processes.
Thank you for your understanding, and we truly value your support. If you have any further concerns, please don’t hesitate to reach out.
Best regards,
Ourfriday UK
I ordered AirPod 4 Gen just arrived…
I ordered AirPod 4 Gen just arrived today. I am happy with the purchase and delivery
February 3, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Great item oled switch
February 2, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Stay Away
I bought an iPhone from OurFriday in August 2024. When I received it the seal was already broken and therefore I decided to return it as it was meant to be a gift. I tried explaining via email that the seal was already open upon delivery but the agent kept accusing me of opening it. After countless emails back and forth trying to explain that I did not open it, I gave up and took their offer of receiving a 70% refund and 30% store credit as the item was 'unsealed'. After sending the item to their returns centre I did receive my 70% refund fairly promptly however the 30% store credit is a different story. The customer service agent told me to make an account and that the store credit would be applied to the account, so I did. Roughly a week went by and I hadn't received anything so I emailed and they responded with a generic email saying that the issue was being looked into. This was in the beginning of November. Since then I have sent about a dozen emails all of which received the same generic response. How long does it take to give someone a voucher? Bear in mind 30% is worth ~£375. About a month ago they stopped responding to my emails period and there is no sign of my store credit. I would not recommend this company one bit. Also stay away from DealMonday which is the same company.
UPDATE:
Further to their response to this review, I sent them another email which surprisingly did not get a response. Absolute scammers!
February 1, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are deeply sorry to hear about the issues you've faced with your order and the lack of follow-up regarding your store credit. We truly apologize for the inconvenience and frustration this has caused. This is certainly not the level of service we aim to provide.
We understand your disappointment, and we appreciate your patience throughout the process. According to our records, the refund has already been issued. However, if you have not received your store credit, please reach out to our customer service team with your account details, and we will investigate the matter further and ensure that everything is resolved promptly.
We are committed to improving our communication and processes based on your feedback, and we hope to ensure a better experience moving forward.
Once again, we apologize for the delay and thank you for bringing this to our attention. Your feedback helps us improve, and we appreciate your understanding as we work to address this.
Best regards,
OurFriday
20 days to receive earphones but good value and genuine
Ordered headphones from this site a week ago and haven’t received them as yet. Wrote to customer support first thing this morning and no reply. You might get a slightly lower price here but it’s not worth it, avoid.
UPDATE: it is now 13 days since I made this order and I have still received nothing but a torrent of excuses from them. At this stage I’m starting to think I’ve been scammed.
UPDATE 2: 16 days after purchasing these headphones I have still received nothing and have requested a refund. Will update as to whether I get my money back or whether this is in fact a scam site.
UPDATE 3:
Earphones received 20 days after order was placed. The earphones are genuine (entered the serial number into the Bose registration page). The price was easily the lowest available online but don’t expect to receive your order quickly if you use this site.
January 31, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are very sorry to hear about your experience, and we sincerely apologize for the delay in receiving your order and the lack of response from our customer support team. This is certainly not the level of service we strive to provide.
Please know that we are actively working to improve our processes and response times based on the feedback you've shared. Your satisfaction is incredibly important to us, and we are committed to resolving any issues as quickly as possible.
We truly value your business and your input, and we are doing everything we can to ensure a better experience moving forward. If you need any assistance, please don’t hesitate to reach out to our team, and we will ensure that your concerns are addressed promptly.
Once again, we apologize for the inconvenience and appreciate your understanding.
Best regards,
OurFriday
Time is money
Update, week 2 now in hub looks like another week to go making 3 weeks for delivery. Sorry, first time and last time using this company.
Time is money, so getting a good deal is great but when you have to wait for over a week for item to be dispatched I would of been better buying from suppliers and paying the extra to receive straight away or in 2 days max. Customer service no phone contact, email response from requesting ETA was can't give. Hopefully I will receive in week 2 and item was worth the wait. Sort it out its only a watch it could of been dispatched in 5 minutes.Let's see🥱
January 31, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are very sorry to hear about your frustration with the delay in dispatching your order. We completely understand how important it is to receive your items quickly, and we sincerely apologize for any inconvenience this has caused.
Please know that we are actively working to improve our dispatch times and customer service response, based on the valuable feedback you’ve provided. We strive to offer great deals while maintaining efficient service, and we regret that we did not meet your expectations this time.
We appreciate your patience and understanding, and we are confident that the item will be worth the wait. If you need any further assistance, please don’t hesitate to reach out, and we’ll be happy to help.
Thank you for your feedback, and we’re working hard to improve.
Best regards,
OurFriday
Very bad experience.
Very bad experience.
I bought my canera and speaker 14 days ago and I paid for the express delivery of 2-4 working days. I get an e mail to say please confirm your order quantity and address, which I found very concerning as its clearly delaying the shippment and trying to buy time.
Despite few messages to the helpdesk all they say is rest assured we are working on your order , clearly not. Just generic AI generated messages that’s not genuine.
Im still waiting for my goods and I started to think its a scam now.
I would be very careful , I still haven’t got my goods yet so will give them another few days , let alone the 60 pounds express charge I paid for 2-4 working days delivery.
January 31, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. We understand your concerns, especially regarding the delays and the communication you’ve received.
Please know that this is certainly not the service we aim to provide, and we are working diligently to improve our processes. The request for confirmation of your order and address is part of our standard verification process, and we understand how this might have been concerning. We also regret if our responses seemed generic or automated, as we are committed to providing more personalized and timely updates.
We take your feedback seriously and are doing our best to ensure faster processing and better communication. If your order has not yet arrived, please reach out to our customer service team with your order details, and we will investigate the status of your shipment right away.
Once again, we sincerely apologize for the delay and appreciate your patience and understanding. We are dedicated to improving and ensuring a better experience in the future.
Best regards,
OurFriday
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