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Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a... See more
Company replied
Great service here ! I took a chance judging by a lot of the reviews on here. Got Bose quiet comfort headphones at an insane price, a third of what most retailers are selling for. Arrived within a... See more
Company replied
I ordered a Sony mobile and got exactly what I ordered. There was some logistics issues as many have reported but communication was good and they do apologise for late delivery. If you want good value... See more
Company replied
Company details
Written by the company
At OurFriday, we strive to provide our customers with a seamless and safe online shopping experience, offering a diverse range of consumer electronics products.
Contact info
United Kingdom
- +44 7525 291733
- www.ourfriday.co.uk
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i ordered apple head phones for my sons…
i ordered apple head phones for my sons birthday and they never turned up. i emailed ourfriday and they just sent emails saying they are looking into it. After 2 months later i got an email saying they would send me a refund. but now they are ignoring me and its been a month. Please do not buy from these. they will rip you of and take your money They say its been delivered but it clearly hasn't. They just fob you of. Iv asked them so many times to send me their policy about not receiving a parcel, and they will not send it. Still no refund. i have sent about 10 emails to C/S and they just reply we are dealing with it. But clearly their not
November 4, 2024
Unprompted review
Reply from Ourfriday
Dear Customer,
We are deeply sorry to hear about the experience you’ve had with your order, and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we strive to provide.
According to our system tracking, the order has been marked as delivered. However, if you did not receive the item, we kindly ask that you reach out to our customer service team with your order details. We will investigate the situation further and ensure that we provide a resolution.
We understand how important this order was, especially for your son's birthday, and we truly apologize for the delays and any miscommunication. Our team is committed to resolving your issue as quickly as possible.
Once again, we apologize for the inconvenience and appreciate your patience. We are working to improve our service based on your feedback.
Best regards,
OurFriday
The product finally arrived.
I bought a Vitrox brand lens from ourfriday website. I ordered the product on January 7. There has been no news about the product for 42 days.
Update: The product finally arrived. No problem. Good price. But too much delay.
January 7, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about the delay with your order, and we sincerely apologize for the inconvenience this has caused. We completely understand your frustration, and we are actively working to improve our processes based on the valuable feedback you’ve provided.
Please rest assured that we are doing our best to ensure faster and more efficient processing of all orders. We appreciate your patience and would like to assist you further with your order. If you haven’t already, please reach out to our customer service team with your order details, and we will look into the status of your item as quickly as possible.
Once again, we apologize for the delay, and we are committed to improving our service to provide a better experience in the future.
Thank you for your understanding.
Best regards,
OurFriday
It’s was very good overall.
It’s was very good overall.
I had an issue with the item (about delivery) but the team did well to resume it.
Thanks
January 13, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
They lost the package
They lost the package, support just kept saying to wait or cancel, no attempt made to even try tracking through whatever courier they use. Whats the point of tracking if things will mysteriously "vanish". Think theres a reason why some things are so cheap here. 1 month on I just cancelled.
December 25, 2024
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and completely understand your frustration. It’s incredibly disappointing when things don’t go as expected, especially when it comes to tracking and delivery.
Please rest assured that your experience is not the standard we strive for. While our team always aims to provide accurate tracking information and resolve any issues, it’s clear that we fell short in this instance. We apologize for not offering more proactive assistance in tracking your package.
If you would ever consider shopping with us again in the future, we would be more than happy to assist you with any questions or concerns. Again, I’m very sorry for the inconvenience caused, and I hope we can do better moving forward.
Best regards,
OurFriday UK
Camera order delays/lost? A faceless organisation
I ordered a camera, basically it took 13 days for the item to get to the delivery company (dpd), with no useful information from OurFriday along the way as to the status of the order, e.g. when it was sent out. Then dpd kept stating by txt that they had attempted to deliver & had put a card through the door, which they had not; verified by security cameras. This went on for a further week. Only non-sensible txt communication possible with dpd & they never did as they claimed they would. Mails to OurFriday were not responded to within the declared response time (48hrs). Eventually I gave up & ordered from elsewhere. Both OurFriday & dpd are good partners; both are faceless organisations that hide behind automated systems & that you can't have a sensible communication with , e.g. speak to someone. If your order works, it could possibly be good, but if something goes wrong it's a nightmare. In my case 20 days waiting for & chasing an order that never came. Won't be going near OurFriday again!
January 2, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and we completely understand your frustration. We always aim to provide smooth and efficient service, and it’s clear that we fell short in this instance. Your feedback is invaluable, and we’re actively working with our partners, including DPD, to ensure that this doesn’t happen again.
Please know that we take every customer concern seriously, and we are committed to improving our communication and delivery processes. We’re constantly striving to offer a better experience for all of our customers, and your comments are a big part of that.
We deeply regret the inconvenience caused and hope you’ll consider giving us another chance in the future. If there's anything we can do to assist you moving forward, please don't hesitate to reach out.
Best regards,
OurFriday UK
Horrible company
Horrible company. After purchasing a PS VR2, it arrived in a battered box and was a Chinese version. We have had no end of problems trying to get a refund and them dodging our request for a returns label on numerous occasions. Only having gone to our bank to request monies to be returned have they decided to act and now want their goods back. Dont be suckered in on low prices like we were. Scam company AVOID AT ALL COSTS.
January 25, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about the issues you’ve encountered with your order, and we sincerely apologize for the frustration this has caused. Please know that this is not the level of service we strive to provide, and we completely understand your disappointment.
Regarding the product you received, we would like to clarify that as part of our global sourcing strategy, some products may not always be UK versions. However, we ensure that they are fully functional and compatible in your country, and we make this information available on our website.
We deeply regret that the return process was not handled smoothly. As part of our standard operating procedures, we follow specific steps to manage returns and refunds, and we apologize if this caused any confusion or delays. We take your feedback seriously and are working hard to improve our processes to ensure a better experience for all our customers.
Once again, we apologize for the inconvenience and appreciate your understanding and feedback.
Best regards,
OurFriday
Very good experience
Phone price was best I could find on-line, delivery made by date expected (I received delivery updates).
January 22, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Got the item delivered quick and in…
Got the item delivered quick and in good condition!!
January 22, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
🚨AVOID SCAMMERS 🚨
🚨AVOID SCAMMERS 🚨
I purchased a Quest 3s for y son for Christmas. Item is broken and customer service has fobbed me off with unreasonable requests before eventually agreeing to let me return it. I’m expected to pay postage costs both ways and trust them to accept it and honour their warranty. Meta warranty is invalid as ourfriday isn’t an official retailer (who knew)
January 24, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this has caused. We completely understand your concerns, and it is never our intention to make things difficult for our customers.
Please be assured that we take every case seriously and strive to ensure a smooth and fair process. Our standard operating procedures require specific steps to follow up on returns and warranties, and we apologize if this has caused any confusion or additional stress.
Regarding the postage costs and warranty issue, we are sorry that this wasn't made clear from the start. We aim to provide clear communication and resolution in every situation, and we appreciate your feedback to help us improve.
Once again, we apologize for the inconvenience and appreciate your understanding as we work to improve our service.
Best regards,
OurFriday
didn’t receive all my items
didn’t want to do this but i have no other option to do it.
i order 2 nintendos and only one delivered
emailed you and sent the prove that you need and since then no communication.
poor communication skills right there
January 23, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are very sorry for the delay in our response and sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it must be to receive only one of the two items you ordered, and we truly regret that we have not communicated with you sooner.
Please rest assured that this is not the level of service we aim to provide. We take your concern seriously and are investigating the issue to ensure that your missing item is delivered as soon as possible.
Thank you for your patience, and again, we apologize for the lack of communication. We value your business and are committed to improving our processes to provide a better experience moving forward.
Best regards,
OurFriday UK
Well it's definitely not a scam
Well it's definitely not a scam, cause I recieved my s24 ultra as promised, dpd messed up my order, but their email responses were prompt and professional, I've purchased items before as well, the prices are excellent, but if you're a person who gets worried, this might not be the option for you, you'd have to be patient.
January 16, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Ordered a earphones jbl 770nc
Ordered a earphones jbl 770nc switch got delayed by a month, packaging was Japanese/Chinese i can't understand nothing from box/letter and box for information, also the headphones are in Japanese/Chinese language, so I don't understand nothing! I tried to make return, but no any messages,emails to can be returned! So I just think are not genuine!
January 5, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We are truly sorry to hear about the issues you've experienced with your order. We understand your frustration with the delay, the language on the packaging, and the difficulty you encountered in trying to return the item.
As part of our global sourcing strategy to provide our customers with competitive pricing, we sometimes offer products that are not UK versions. While the packaging and language may differ, we want to assure you that these products are fully functional and compatible in your country, without any difference in performance. We do mention this information on our website.
In terms of the return process, we apologize for the lack of communication and are reviewing our procedures to ensure that future customer inquiries are handled more promptly. Your feedback is crucial to helping us improve, and we will do our best to ensure a better experience for you and other customers in the future.
If you would like further assistance with your return or any other concerns, please don't hesitate to contact us directly. We're here to help.
Best regards,
OurFriday UK
I would give zero stars if i could
I would give zero stars if i could! I have been scammed by this company. Two xmas gifts that i wanted to return and they would only give me a 70% Refund + 30% in gift vouchers because they said they could not resell due to the seal being broken. Bare in mind, they asked for photos of the box AND ITS CONTENTS so that is what i did! They then said they couldnt fully refund as the items had been used. CORRECTION - part of my complaint was that they couldnt be used as they arrived with foreign plugs and no adaptors!! Nowhere in the description of the items i purchased did it tell me that i would have to change the language to English ( as the default was in Chinese) and use an adaptor as the plugs were foreign. Also, we have to look for some English instructions then fingers crossed, the alexa echo dots will work! So we now have two Xmas presents not yet working and two disappointed young girls, thanks for that OurFriday! This company will feed you a load of bull just so that they can get away with giving refunds, they dont give a toss about their customers and it seems blatantly clear that they are in dire need of training.
December 25, 2024
Unprompted review
Reply from Ourfriday
Dear Customer,
We are deeply sorry to hear about your experience, and we fully understand your frustration. It’s never our intention to disappoint our customers, especially when it comes to important gifts like those for the holidays.
We understand that the foreign plugs and language settings caused inconvenience, and we want to clarify that as part of our global sourcing strategy, we aim to offer lower prices by providing products that may not always be UK versions. However, we always ensure that these products are fully functional and compatible in your country. We do mention this on our website.
Regarding the refund, we follow a standard procedure to assess returns and ensure that items are resellable, which is why we were unable to offer a full refund in this case. We sincerely apologize for any misunderstanding.
Please don’t hesitate to contact us if you need any further assistance.
Best regards,
OurFriday UK
Avoid!!
Bought a Samsung flip6 phone and earphones. Phone was anticipated to be received within 10 days but then I was advised there was a delay in shipment and the company couldnt provide an estimated delivery date. A refund was agreed and accepted on this. Yet the website continued to have the phone showing as in stock deliberately misleading any new customers.
The earphones i received were not as described. Ive had endless communication with the customer service agent who insisted that because the box was opened and seal broken then a full refund would not be offered. (How else would i ascertain.the item is not as described unless i opened it??) Eventually it was accepted that the website description was misleading but i was told to return the item at my own cost for a refund to be processed. Due to the appalling customer service and the constant delaying tactics I ended up applying for a chargeback with my credit card company and the funds have been on hold. The emails since have been frustrating and threatening in nature. I have no faith in this company. The matter has been going on for 2 months now. Do not use. The items may be cheaper but the headache if something goes wrong is not worth it.
Shocking customer service. I would never use this company again.
January 23, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We completely understand your concerns, and we are truly sorry that we did not meet your expectations.
Regarding the issues with the phone and the earphones, it is never our intention to cause confusion or frustration. Please be assured that your case is being taken seriously, and our customer service team is committed to following the necessary procedures as part of our standard operating process. We’re continuously working to improve and value your feedback as a key driver for these improvements.
We truly appreciate your patience and understanding, and we hope that we can regain your trust in the future. If there's anything else we can do for you, please don’t hesitate to reach out.
Best regards,
OurFriday UK
STRUGGLES OF TRYING TO RETURN
I HAVE BEEN TRYING TO RETURN A CAMERA PURCHASED FROM THIS COMPANY BECAUSE IT DIDNT NOT COME AS ADVERTISED AND THEY HAVE BEEN DOING EVERYTHINBG TO LONG OUT THE PROCESS, I HAVE BEEN BACK AND FORTH WITH THEM ABOUT A RETURN FORM AND THEY JUST KEEP ASKING THE SAME QUESTIONS IN EVERY EMAIL. THE HAVE NOW STOPPED REPLYING TO MY EMAILS EVEN THOUGH I AM CHASING THEM UP EVERYDAY. THIS IS STARTING TO FEEL LIKE A SCAM AS I HAVE THE RIGHT TO RETURN ANY ITEM AND THEYRE NOT LETTING ME. CAN SOMEONE FROM OUR FRIDAY PLEASE ASSIT ME WITH A RETURNS LABLE AND FORM! I AM OUTRAGED ON THEIR CUSTOMER SERVICE, I WOULDNT RECOMEND.
January 23, 2025
Unprompted review
Reply from Ourfriday
Dear Customer,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We absolutely understand your concerns. This is not the service we aim to provide, and we completely understand how this situation must be very upsetting for you.
We are very sorry for the lengthy process, but please know that our customer support team follows a standard operating procedure (SOP) for returns, which is designed to ensure that all returns are handled correctly. However, we acknowledge that this has caused unnecessary delays and confusion, and we truly regret that.
We want to assure you that we are doing everything we can to speed up the return process. As soon as we receive the necessary information from you, we will promptly provide you with the return instructions and label to move forward without further delay. Once the returned item reaches our warehouse, we will process your refund as quickly as possible.
If you have any further questions or need assistance, please don’t hesitate to contact me directly, and I will ensure that your case is prioritized.
Best regards,
OurFriday UK
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
At first after reading some reviews I…
At first after reading some reviews I was not sure i had done the right thing . I can confirm this is a great company. It does take a little while for the goods to come. Saved a lot of money on my galaxy watch 6. Would defo buy from here again. Did need to contact them and they got back within a couple of days.
January 22, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
I placed and order for a s24 ultra as…
I placed and order for a s24 ultra as it was a very competitive price. The next day I came across some of the negative reviews and became very concerned that I might have be scammed. At one point I actually called my bank to see what my options were if that was the case. I have never written a review before but feel I should in this case. So I'm pleased to say phone arrived on time brand new as advertised and I'm very pleased with product and service. Would recommend using no problem and I'm sure I will again in the future.
January 22, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Very Happy With Purchase
Ordered item and it arrived less than 6 days later. Happy with product and it was a lot cheaper than elsewhere.
January 22, 2025
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Reply from Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
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