Outdoorkit Reviews 

1,485
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought a pair of womens North face Sierra boots for my partner, they were cheaper than everywhere else and delivered super quick by DPD. Probably one of the easiest, hassle free purchases I've made f... See more

Rated 5 out of 5 stars

Not often I'm impressed with a retailer, but... I emailed explaining a RAB jacket was faulty on Sunday eve. They replied, providing a free DPD return label on Monday. I returned item on Tuesday and... See more

Rated 5 out of 5 stars

I bought from Helly Hansen's online store a few days ago but wasn't 100% happy with the product so started looking for an alternative. Stumbled across this brilliant website, found an almost identical... See more

Rated 5 out of 5 stars

Bought a pair of north face trousers when they arrived they weren't a right fit for me so I phoned up and spoke to a guy named nick and asked if he could put a pair of Montane trousers to one side re... See more

Company details

  1. Camping Store
  2. Activewear Store
  3. Bags and Luggage Store
  4. Fishing Store
  5. Running Store
  6. Winter sport Store

Written by the company

Outdoor Kit for Outdoor People. All the major brands of outdoor clothing and equipment at competitive prices. Safe and secure online shopping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,485)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price quick delivery

I purchased a North Face coat. This site was selling at the lowest price. They had good ratings on Trust Pilot so I purchased from them. Quick dispatch and delivery. No issues.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service to be proud of

I Ordered wrong item for hubby.. sent it straight back which was dealt with swiftly & easily money refunded without issue .. correct item ordered & delivered next day! .. second time ive bought from this site and items arrive fast but to know their customer service team deals with things easily is a massive plus point as well.. so thank you

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Outdoorkit were the only retailer I could find with the Gilet I wanted in my size - not only that but it was £20 cheaper than in the sale at other retailers. Ordering was straight-forward and it came early the next afternoon. Brilliant service!

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Really poor service from this company

Really poor service from this company. They took my order for a Jack Wolfskin jacket over the Christmas period with an expected delivery date of 31/12/2024. I hadn't received the item or any updates apart from the order confirmation by 01/01/2025 so contacted them by email that day. The response on 2/01/2025 was
"Hi
Thank you for your email. We are currently processing any return received by us between the 24/12/24 and the 31/12/24 . We hope to have it processed by the end of 03/01/25. You will receive an email to confirm you refund when it has been processed."

I phoned them and they said my order was in the warehouse over the past few days and they've been searching for it but can't find it anywhere so would have to cancel.

I really wanted the jacket and to add insult to injury they're saying the refund will take 2-7 days to appear in my account. What a shambles of a company!

Their reply below says "We did get back to you reasonably quickly", lol They didn't get back to me at all (apart from an email saying "we cancelled your order AS REQUESTED") I had to phone them to find out was going on with my order so yes, their "bad" indeed, AVOID.

My Revolut card transactions are also instant so please don't blame the credit card company for taking until 7/01/2025 to process the refund, that was your bad too and you also didn't reply to my email about the slow refund processing.

January 2, 2025
Unprompted review
Outdoorkit logo

Reply from Outdoorkit

Hi Gary,

this one was totally our bad! We do very occasionally have items in the warehouse that we can't find, we'd spent two days trying to find it for you,
but unfortunately couldn't. We did get back to you reasonably quickly that we couldn't find your item, but unfortunately it looks like we unhelpfully sent
you the wrong email. Apologies for that, we get such an avalanche of returns after Christmas, it looks like our poor customer service team were struggling a little bit that day!
With regards to the refund time, the vast majority of our refunds go through within 2 days, but there are just a few smaller credit card companies that take
up to 7 days to process them for some reason. Therefore we do have to state 2-7 days. I hope your refund cleared quickly!

Kind regards,

Nick.

Rated 5 out of 5 stars

Looking for offers on a pair of meindl…

Looking for offers on a pair of meindl tonale men’s walking boots, cheaper than most other sites and my size in stock.

A nice easy process in buying from these guys. Prices are very good and i will be buying from here much more in the future

December 3, 2024
Unprompted review

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