Everything went alright. Had a trust issue because of another site almost named the same but this one is trustworthy okay.
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My experience is good, because of the quality and price friendly. I believe this company stand out due to the customer service
Update: Returning and receiving refund went smoothly. Of course, a bit of a waste of time for everyone involved. Old: Sending was fast. But the product has a defect screen when I first tried it. V... See more
Company replied
I purchased a 65" Samsung TV from Outlet PC and am thrilled with the purchase. The one small issue I had was that I tried placing my order using a credit card from overseas. I tried this twice, and my... See more
Company details
Written by the company
Somos el mercado más oportunista que existe. Buscamos y ofrecemos oportunidades de cualquier sector siempre que estén por debajo del precio de mercado.
Contact info
4.4
Excellent
42K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service is not good not deliver parcel…
Service is not good not deliver parcel next time i not buy anything this website thankyou
January 19, 2026
Reply from Outlet PC
Hello Sukhvir, we are sorry to hear that you have not received your parcel yet. To investigate what happened with the delivery of your order, please open a support ticket from your customer account or send us an email to infoweb@outlet-pc.es. We will check the status with the courier immediately to provide you with a solution.
Everything was perfect !!!
January 19, 2026
They partnered with a terrible courier
They partnered with a terrible courier. The man delivered my packages and then asked for my personal documents. Upon refusal, he demanded the packages back and actively breached the barrier of my house, putting his foot in the door and acting threatening. Well, I don’t want this at my door ever again so I won’t be shopping here unfortunately. The products themselves were fine. But being ignored after such an event happening… I already sent a message explaining the situation to OutletPC, they didn’t respond.
January 9, 2026
Unprompted review
Reply from Outlet PC
Hi Zachary,
What you describe is not part of our delivery procedure. Couriers are never allowed to request personal documents or access private property. When incidents like this are reported through a ticket, we escalate them directly to the courier company with traceability.
If you didn’t get a reply, it’s likely the message wasn’t linked to a ticket. Please open one from your Outlet PC account and include the order number and delivery date so we can identify the route and take formal action.
If you can’t access your account, you can also write to infoweb@outlet-pc.es
with the same details.
SCAM ALERT – outlet-pc.es: Fake “100% human hair” wig + opened/unsafe cosmetics
I have never written a bad review in my life I usually let small things go but this was so utterly disrespectful and fraudulent that I had to say something. Almost nothing I ordered was usable or as described it was a health risk at this point (opened/unsealed cosmetics, oxidized brown Vitamin C serum), and that is completely unacceptable.
I Ordered a Shoaiye 13x4 34" "human hair" lace front wig + beauty products. Paid €153.
Got: fully synthetic (plastic shine, doll hair feel), clearly used (tangled, dirty, glue on lace, old hairs/debris), cut lace, tiny cap.
Spanish reviews confirm they advertise human but send synthetic but this was worse: worn/returned junk.
Cosmetics: opened/unsealed (health risk), L’Oréal Vit C serum oxidized brown, vitamins in huge bottles filled only 20%, minis/damaged stuff passed as new.
Box dirty, everything photographed immediately after pickup. CS: useless auto-replies.
This is fraud reselling used/returned/open items as new.
AVOID outlet-pc.es completely. If you bought, file chargeback NOW (credit card/iDEAL might be harder, but push it)
(I unfortunately can't upload pictures because it's turned of but I can provide them when nessecary)
Don't let them scam more people!!.
Update (16 January 2026):
I sent detailed emails to their support on 10 January 2026 (with photos and full description of issues), and follow-ups on 11 and 12 January.
Only automated template replies no real response, no solution, no return instructions. I have screenshots/proof of all emails sent.
I cannot add photos directly to this review (Trustpilot not allowing upload or response option yet), and I cannot reply to comments that's why this update.
Concrete evidence is available upon request: timestamped photos taken immediately after pickup on 10 January 2026 (synthetic wig with glue/dirt/residue/old hairs, oxidized brown Vitamin C serum, unsealed/opened products, underfilled vitamins in oversized bottles).
This is not about the money. It's about the blatant disrespect toward a customer who trusted their advertising. A serious company would respond properly to complaints instead of ignoring them or sending automated messages.
I'm sharing this to help prevent others from experiencing the same fraud and poor treatment.
Avoid outlet-pc.es they ship repackaged used/opened/unsafe products and ignore complaints.
January 10, 2026
Unprompted review
Reply from Outlet PC
Hi Kimberly, email follow-ups and Trustpilot updates do not replace the incident workflow needed to verify and resolve a case. Reviews and emails are not linked to our order system, so they cannot be validated or escalated on their own.
To move this forward, the case must be handled through a single channel with traceability: open a ticket from your Outlet PC account including the order number and photos, or exceptionally send one consolidated email to infoweb@outlet-pc.es
with all documentation in the same thread. Once the incident is registered correctly, the team can check batch, product state, and provide the next concrete step.
Without an active incident linked to the order, no verification or return instructions can be issued.
Good good good!
Order is very good, new. Work and come really fast. 3 days. Thank you!
December 19, 2025
For damaged packaging and faulty…
For damaged packaging and faulty products you expensive.
December 22, 2025
Reply from Outlet PC
Hello Allan,
Many products in our catalogue come from outlet stock, liquidations or units with damaged packaging, which allows them to be offered at a reduced price compared to their usual market value.
When a product is marked as damaged packaging, it normally means the outer box may have marks or wear from handling or transport, while the product itself should be in working condition.
If you ever receive an item that does not match the condition described, it can be reviewed from the order through a support ticket so the team can check the case and manage it accordingly.
Very bad
Very bad, they offer an item, I order and pay, then they cancel without any info, notva good way of doing business🫣🫣🫣🫣😡
December 23, 2025
Unprompted review
Reply from Outlet PC
Hi Roelof,
When an order is cancelled after payment, it’s usually because the system detects a real stock issue and prevents sending an item we can’t supply correctly. In those cases, the order is cancelled and the amount is automatically refunded using the same payment method.
If you didn’t receive the notification or want us to review your specific case, please open a ticket from your customer account or email us at infoweb@outlet-pc.es
with your order number. We’ll be able to check exactly what happened and when the refund was processed.
I bought a portable monitor that…
I bought a portable monitor that supposedly had a comestic problem, and in same day I received the the monitor I tested and the monitor had several horizontal stripes on the screen. I wont be able to use it, since the monitor obviously has function and technical problems. I went to their page and folloe the steps for issues/ problem which is to created an incident. I already created at least 3 incidents and got no answers from them.
November 21, 2025
Unprompted review
Reply from Outlet PC
Hello Lilia,
In this case, there is an active incident correctly opened and answered by our support team. You contacted us regarding the monitor, and we replied within the ticket requesting additional information (a short video) in order to verify the issue you describe, as the product was sold with declared cosmetic damage only, not functional defects.
Our response was sent via the same ticket and by email. If you have not seen it, it is very likely that the message was filtered into your spam or junk folder. This usually explains why multiple incidents are opened for the same case, even though replies have already been issued.
To proceed with the return and refund, it is essential that you reply directly to the existing ticket and provide the requested video so our technical team can validate the functional issue and authorize the next steps. Opening new tickets does not speed up the process and can actually delay resolution, as all communication must remain within the same thread.
Please check your email folders and respond to the original ticket so we can continue handling your case properly.
Kind regards,
Outlet PC Team
Perfect totaly
November 20, 2025
Perfect transaction
November 20, 2025
Worked all the from spain to nl
November 19, 2025
Arrived within a week
Arrived within a week, earlier than expected. Product description could be better, some products had other size or color than expected.
November 18, 2025
Less than half of my order arrived, don't trust the site
Less than half of my order arrived. After 1 week & half discussing with their client service (who at first denied the situation), I obtained the refund of the missing items (only after they processed some internal complaint with their delivery service, which should have no incidence on me, but it did).
Nevertheless, I wouldn't have ordered any of the items if I knew the most discounted articles were not going to be sent.
November 17, 2025
Reply from Outlet PC
Hello Carlos,
We are sorry for the inconvenience caused by the delivery issue and understand your frustration.
We have reviewed your case: once UPS confirmed that the package could not be delivered and was being returned, we processed the full refund through the same payment method, as already notified to you by email.
We sincerely apologise for the situation with the transport service and for the time it took to clarify it. If you need anything else or have further questions, you can always reach us at infoweb@outlet-pc.es.
Thank you for your understanding.
Shitty company
Shitty company, they don’t send you the good things that you bought, it’s another model not new in bad condition and they told you it’s like this! Really it’s cagado mas grande!
November 7, 2025
Unprompted review
Reply from Outlet PC
Hello Alexandra,
We’re sorry to read your comment, but we cannot find any contact or incident request associated with your name or order. We haven’t received any message from you reporting a wrong or damaged item, so we haven’t had the opportunity to review your case or offer a solution.
Whenever a customer receives an incorrect or faulty product, we always take responsibility and manage the replacement or full refund — but we need to be contacted through our support channel so we can verify the issue.
If you wish, please reach us at infoweb@outlet-pc.es
or through your customer account so we can identify your order and assist you properly.
Thank you for your message.
Kind regards.
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