North Oxford MINI Reviews 

180
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being extremely helpful, professional, and welcoming during every step of the vehicle purchase. Many individuals note that the entire buying journey feels completely seamless, stress-free, and well-organized from initial contact to final delivery. A few other people also felt that the vehicle handovers and test drive experiences were handled exceptionally well. Consumers deeply appreciate the clear explanations provided about car controls, along with the extra effort made to ensure smooth collections. Buyers consistently mention that communication remains prompt and efficient throughout the entire transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction and happiness with their... See more

Product

Consumers find the product purchase experience to be positive and delightful. People report that staff are... See more

Customer service

Clients share positive opinions on customer service, highlighting great care and helpfulness throughout the... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and enjoyable purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My much loved Mini convertible was bought by North Oxford Mini via CarWow. Pete Jackson, the Group Buyer was extremely courteous from the get go, there was no waiting around on any information, everyt... See more

Company replied

Rated 5 out of 5 stars

I got my lovely Mini from here a couple of weeks ago and whilst you expect good service while they're trying to sell you something, to continue to give the same level of excellence afterwards is far r... See more

Company replied

Rated 5 out of 5 stars

Just purchased a secondhand approved mini dealt with Stefan who talked us through the deal and did not pressure us in anyway to take on any extra add ons. The handover was excellent in explaining... See more

Rated 5 out of 5 stars

We bought a car, without viewing and want to express how helpful Ricky was on, and during, the whole process. Even going the extra mile to find and source mats. Highly recommend if you want a honest a... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

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4.7

All reviews

(180)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience. My second car from North Oxford. Last time we dealt with Reece, this time with Isabelle. On both occasions we have been looked after very well. Lovely people

November 29, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your fantastic review. We’re delighted to hear that both Reece and Isabelle have looked after you so well, and we truly appreciate you choosing North Oxford again for your second car. It means a lot to our team. We hope you enjoy every moment in your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Customer service Jasmine - outstanding. Full of positivity, knowledge and can-do attitude
Exceptional as has every dealing I have had with this dealership

November 6, 2025
Unprompted review
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Reply from North Oxford MINI

Hello Tim, thank you for taking the time to share your fantastic five-star review! We're pleased to hear Jasmine provided a fantastic experience for you.

Rated 5 out of 5 stars

World class service!

World class service!! individual approach and always feeling welcome! Need to mention Jasmine and Rhys super kind and professional approach to customer...

November 1, 2025
Unprompted review
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Reply from North Oxford MINI

Hello Robert, thank you for taking the time to share your fantastic five-star review! We're pleased to hear Jasmine and Rhys provided a fantastic experience for you.

Rated 5 out of 5 stars

Thoroughly Impressed

Dealt with Pete Jackson and could not have been more impressed. Communication was excellent, no issues at any point of the transaction and would thoroughly recommend . Thanks for your professionalism and approach.

October 21, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your lovely review Richard. We're thrilled to hear that Pete made the process of selling your car such a positive experience. Thank you for sharing your feedback.

Rated 5 out of 5 stars

We bought a car

We bought a car, without viewing and want to express how helpful Ricky was on, and during, the whole process. Even going the extra mile to find and source mats. Highly recommend if you want a honest and reliable member to support you.

October 10, 2025
Unprompted review
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Reply from North Oxford MINI

Hello James, thank you for taking the time to share your fantastic five-star review! We're pleased to hear Ricky provided a fantastic experience for you.

Rated 5 out of 5 stars

Ricky makes a decent brew

I bought a car from Mini North Oxford, I dealt with Ricky who was fantastic. Answered every question I had quickly and made the whole process stress free, was honest about the purchase and was not pushy.

September 26, 2025
Unprompted review
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Reply from North Oxford MINI

Hello Richard, thank you for taking the time to share your fantastic five-star review! We're pleased to hear Ricky provided a fantastic experience for you.

Rated 5 out of 5 stars

Great service

Great service. Would thoroughly recommend for buying a car and then servicing and maintenance.

September 24, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for taking the time to share your wonderful review, Katherine!

Rated 5 out of 5 stars

Seamless from start to finish

My much loved Mini convertible was bought by North Oxford Mini via CarWow. Pete Jackson, the Group Buyer was extremely courteous from the get go, there was no waiting around on any information, everything was explained to me, the whole process was seamless from the point of sale to the car being collected from Scotland only 48hrs later. Couldn’t have been an easier experience, absolutely first class!

September 18, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your lovely review Sharon. We're thrilled to hear that Pete made the process of selling your car such a positive experience. Thank you for sharing your feedback.

Rated 1 out of 5 stars

Back wiper

Further to my experience at Mini with my back wiper my purchase of a back wiper arm 7.99 from Amazon has now been fitted by a friend and works no problem at all. It’s a shame I can’t put a video of it on here working would why on earth could Mini of Nott just ordered me a back wiper arm and actually tested the motor like they said they did to check it was going round and then I would’ve probably ordered the wiper arm from them
What I most angry about is the fact that they told my husband it may be the motor as if it had been tested which was impossible as the keys were in my handbag in the showroom. I will be contacting Mini complaints about this.

September 12, 2025
Unprompted review
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Reply from North Oxford MINI

Hello Julie, thank you for taking the time to share your experience. The estimate provided was a worst-case scenario, intended to give guidance until a full inspection could confirm exactly what was needed. No work would have gone ahead without your agreement. We always aim to provide clear, transparent advice and the best solution for your MINI, and we’re genuinely sorry to hear this fell short of your expectations.

Rated 5 out of 5 stars

The guy we dealt with was Darren Peck

The guy we dealt with was Darren Peck
Who went the extra mile to get us what we wanted and helped us sell our trade in vehicle in order to get the best price.
Darren spent a long time showing all the set ups and downloaded the mini app and explained everything to us.
All round service was excellent and I would recommend the garage to all our friends. Score 10 plus.

August 22, 2025
Unprompted review
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Reply from North Oxford MINI

Hello David, thank you for taking the time to share your fantastic five-star review! We're glad Darren provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service when selling my mini

My used Mini was bought by the dealership and handled painlessly, efficiently and professionally by the Group buyer Pete Jackson. I would happily recommend the dealership.

July 29, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your lovely review Robert. We're thrilled to hear that Pete made the process of selling your car such a positive experience. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Fantastic service!

The whole team at North Oxford Mini were fantastic! Isabelle was so helpful from start to finish and made me feel like a valued customer. She talked me through my new agreement throughly, she also showed me all the gadgets on the car, she helped me setup the mini app and she made sure my new mini clubman was spotless for collection. Thank you so much again Isabelle and the team!

July 3, 2025
Unprompted review
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Reply from North Oxford MINI

Thankyou so much for your wonderful review Thomas. We are so pleased that Isabelle provided brilliant customer service and delivered a positive experience for you. Wishing you many happy driving miles in your new MINI, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

A great bunch of guys.

Rhys was a tremendously patient with two dithering old fogeys, as we hummed and hawed over a new Mini Countryman. Turns out cars have come on a long way in the last few years! He, and Ricky in his absence, held our hands throughout the process, and have given us full support after we actually took the bull by the horns and DROVE the car away alone! We are so grateful, and couldn't recommend them highly enough.

May 15, 2025
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you so much for your lovely review! We’re thrilled to hear that Rhys (and Ricky!) made the experience enjoyable and reassuring from start to finish. It’s always a pleasure to help guide customers through the exciting journey of getting into a new MINI. We hope you're loving every mile in your new Countryman, and we really appreciate your kind words and recommendation.

Rated 5 out of 5 stars

One of the best dealerships I have come…

One of the best dealerships I have come across.
Always helpful.
Nothing is ever to much trouble.
You really do feel customer service is at its best when you see them.

May 24, 2025
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you for your fantastic feedback Tony. We appreciate you taking the time to share your experience and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

A Pleasant Car Purchasing Experience

Really helpful sales staff who knew their products. Comfortable, modern show room with good facilities. Choosing and purchasing our new car was made easy.

April 19, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your fantastic feedback and for taking the time to share your experience.

Rated 5 out of 5 stars

Via Motorway North Oxford Mini (Pete…

Via Motorway North Oxford Mini (Pete Jackson) offered a very fair price for my late wife's Mini and the sale went through without any problems at all. Shame I didn't know (couldn't know) beforehand of Pete's potential interest - we could have cut out the broker!
Pete was totally honest and straightforward and delivered promptly all that he promised.

May 7, 2025
Unprompted review
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Reply from North Oxford MINI

Thank you for your fantastic feedback and for taking the time to share your experience.

Rated 5 out of 5 stars

My very first visit to North Oxford…mini

My very first visit to North Oxford Mini where I was shown around the showroom and felt a valued future customer. The follow up experience were great and Darren at North Oxford looked after every aspect of my journey to creating my mini. Would highly recommend the garage, nothing was to much trouble. I do love my mini.

February 8, 2025
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you for sharing your first experience with us Bruce! We're so pleased to hear you felt valued from the start and that Darren made your MINI journey so special. It’s wonderful to know you're loving your MINI – we hope it brings you many happy miles!

Rated 5 out of 5 stars

Always excellent service

I have been a customer of North Oxford Mini for over 14 years having purchased 3 Minis and had 4 Minis serviced by them. The customer experience has always been outstanding with all staff that I have had contact with over the years. We recently bought a Mini Countryman and the whole process managed by Ricky Clarke was faultless, thoroughly professional and friendly. Iwould definitely recommend this dealership to anyone.

April 22, 2025
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you for your loyalty over the past 14 years! We're so pleased to hear Ricky made your recent MINI Countryman purchase a smooth and enjoyable experience. We truly appreciate your recommendation and look forward to seeing you again soon!

Rated 5 out of 5 stars

Our experience was outstanding

Our experience was outstanding. Thank you so much to Scott who made the entire process so easy and very enjoyable! Extremely helpful and overall an amazing individual to guide us with our new mini. Could not recommend him and the entire North Oxford dealership enough!!

April 18, 2025
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Elizabeth, thank you so much for your glowing review. We’re delighted you had a great experience at North Oxford MINI, and that Scott was able to assist you! Enjoy every mile in your new MINI.

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