Oxford Products Reviews 135

Very happy with the after sales service, I had a problem with my m/c shirt I’d bought 9 months earlier whilst on a holiday trip, the retailer didn’t respond to my attempts to contact them, so I went direct to Oxford products. Their response was a breath of fresh air, very friendly very helpful, I returned my shirt for them to investigate the discolouration, received a new shirt within 3 days, 😎 happy days. I will definitely be purchasing more Oxford products.

I own 2 Nemesis chains & locks, 1 Monster chain & lock, 1 disklock and ground anchor. I went for Oxford Products in a big way as they seemed a well known/liked brand. However I've subsequently had issues with 2 of the locks which very nearly left my bike stranded many miles away from home. I have emailed customer services a couple of times about these locks and they fail to respond. Whilst I do like the products and the security they seem to offer, good products need to be backed up with good customer support and alas this is where the company has failed. I would seriously consider not using their products again when it comes to replacement of any of my existing ones.

The customer service is absolutely fantastic, they have gone out of their way to help me.
I distroyed the throttle side grip of my heated grips, my fault! I messaged the customer service to see if they could help and they immediately sent me a new one!! What can I say other than fantastic.

Fantastic company and excellent customer service. My Oxford Oximiser 900 developed a fault after 14 months, so I contacted the shop I bought it from (motorcycleshop.ie), who advised the product was no longer under warranty and I was using the product incorrectly. I was dissatisfied with this so contacted Oxford Products directly. They advised the product was being used correctly and is indeed under warranty (2 years). They advised to contact motorcycleshop.ie again to resolve but this time I had no reply at all. Oxford Products then advised they would replace the product for me free of charge. Excellent customer services and a pleasure to deal with.

Excellent company to do business with, good quality products at a good price & excellent customer service

Had a pair of pedals that had an issue appear after not too many miles of riding. I contacted Oxford Products and was quickly replied to from their customer services. I was asked to send them back, which I did. I received a new pair back within days, no quibble!!!
Brilliant service thanks.

Owned many an Oxford product... locks, disc locks, luggage, chains etc. Always good quality and customer service is second to none. Just had a little issue with a product and it was dealt with over email within the hour. Highly recommended for both their products and after sales.

Oxford motorcycle products have given me excellent customer service. I have been using their Mondial advanced textile jacket and trousers in the coldest and wettest of conditions without any problems whatsoever. Also their heated grips are so good that I have to keep turning the heat settings down as they are so efficient. Mick Shepard Warwickshire.

I Have been using their products for years with no issues, so when I did have an issue with one of their products I contacted customer service and after a brief exchange of emails they sent a replacement foc within a few days. excellent customer service and response.

I'm very surprised to read some of the negative reviews about Oxford Products here, because I've just received customer service of an incomparable quality from this company after returning a batch of cycle lights (some of them out of warranty) which were either faulty or which no longer functioned. They were all either repaired (where possible) free of charge or replaced with new ones without question and with a level of courtesy which I'd never previously experienced elsewhere. I now feel as if I would never wish to purchase such products from a competitor in the future, but would always prefer to return to Oxford Products for my bicycle accessories, knowing that I would be able to rely on the very highest level of customer service and technical support imaginable if I needed it.

Outstanding customer service.i purchased 2 x oxford boss locks and chain to secure my m/cycle in my garage to existing ground anchor and purchased I oxford bruteforce for outside when washing .during fitting I damaged one of the security plugs phoned customer service explained I was a Wally they sent replacement items out f.o.c outstanding customer service this is why I always buy your product I will recommend to everyone that will listen thanks again

After finding the slide mechanism on my HJC is max2 helmet had broken i contacted oxford products for spares and found they could do the repair for me , from the outset from Sam on enquires to the very quick email response from their parts dept my helmet was posted and repaired perfectly and returned with in a week , 10 out 10 to all at oxford products CUSTOMER SERVICES
OXFORD PRODUCTS LTD
DE HAVILLAND WAY
RANGE ROAD
WITNEY OXON OX29 0YA
01993862300

Leather jacket made incorrectly and not able to use Oxford back protector due to poor quality control. Protector mount on the wrong side meaning protector facing the wrong way. Unhelpful customer service and not interested in helping when just a few miles away!!!!
I would not recommend this company anymore.

Phoned earlier this week to enquire about replacement waterproof cover for tank bag as had been unsuccessful in finding the item on line without buying the whole item again. Customer service asked me if I could possibly call back with item code ( on label inside bag) so they could check. I did so and spoke to Cloe who said it was an obsolete item but was happy to check in returns and would call back later that day. She called back 45 mins later with the exact item required and promised to post tomorrow so I have before I go away Monday. What a diamond!! Thank you Cloe. Nothing seemed too much trouble. She is an asset to your company and re affirms why we buy again. Great products and even better after sales service. Thanks again Cloe.

I had an issue with one of the Oxford nightrider indicators that I purchased off ebay as it split open and broke a wire when tightening up didn't get much help at all from the seller so contacted Oxford direct they were excellent and understanding and quickly resolved the problem without any fuzz...
Thankyou Oxford

Brin Richardson

Had a problem with my bum bag the zip came away. So I got in touch with Oxford they were very helpful even though I couldn't find my receipt sent it back to them and they gave me a new one as a good will gesture. Very happy with the service I got. 😁

Excellent customer service.
Cannot recommended high enough.

I bought the heated grips for my cruiser and they work amazing!!! The back attachment clip broke and Oxford sent me a replacement at no cost!!! Great customer support and quality product for your motorcycle!!!

Oxford Tyre Guage Pro. Air coming out of connector above release valve. Typically just after return slot with Amazon...... Cheap product won't buy again.

I bought an Oxford Beast ground anchor recently and damaged one of the screws whilst fitting. The team at Oxford responded swiftly to my request for a replacement part - excellent customer service.