Oxford Products Reviews 135

Had a problem with indicator they sent me the part to fix problem at no cost which saved me money and were extremely helpful
Peter Devereux
Z1000

Contacted Oxford Team for help with Tailbag T25R which is a fabulous tailbag for the Street twin, had a missing inner liner when I bought it from amazon. They sent me the missing liner straight away with no fuss and it arrived 2 days later. Always use Oxford when possible ie Rain Gear, luggage, clothing, cleaning stuff and they never dissapoint. They seam to understand bikers with out the overpricing of other providers.

Bought a disc lock with alarm lost the screw that holds the battery in. Not a stock item but they found one and sent it to me. Top Notch company

Bought an Oxford midi D lock, whilst the lock is very good the battery supplied is not a long life lithium battery. Mine lasted 6 months if that, so counter in an additional £5 for a decent battery like Duracell. As in other reviews customer services are unhelpful and don’t want to know. Just hoping I don’t have to use the warranty on the lock!!

I had a problem with an Oxford Optimiser recently. Their replies to my emails were very prompt, very courteous and eager to sort the issue out. I received a new replacement unit within a few days of me returning the faulty one. Very good considering how Covid 19 is hampering businesses at the moment. 1st class service by nice people.

What a great customer services team.
Having issues with a product and they have been super prompt at replying to emails with lots to of help and support.
Thank you so much😊

I had a problem when I installed an Oxford Hotgrips Kit in my bike. Customer service helped me quickly to solve my problem. Very satisfied and impressed with them because they answered me so quickly and told me exactly what was happening.

I sent my old controller, which was not working properly back to Oxford Products! As I had only purchased a set of heated grips early this year. They took a look and found it was not repairable! And within two days a nice new controller had been sent to me. In this day and age it’s hard to find anyone willing to help you, But was pleasantly surprised that Oxford Products, excelled themselves.

Purchased a motorcycle cover (stormex?) & the belly strap came apart after four weeks so got a replacement & exactly the same thing happened after ONE WEEK. Really poor quality so ended up buying another brand.

I bought the Oximiser 900 to ensure my battery is always charged (as I don't ride too often). It works well and now the battery is good to go when I need it. Even when I had an issue with one of the connectors, the customer service team arranged for a quick replacement of the alligator clip assembly.

I have a Oxford stormex cover this Developed two leaks I guess I have had for six months, it’s been great up until then I emailed Helen at Oxford customer service, I was so impressed with their service she got straight back to me offering a replacement I am very happy We have lots Oxford gear ie jacket/trousers and gloves so has my wife to no there is this kinda customer service behind there products is great we will definitely continue to get Oxford gear.
Again thanks for sorting this out for us

Dave
Poole,Dorset

Oxford have good quality products, but what really impresses is care about the customer. I bought a cover I wasn't quite happy with, and contacted Oxford without much faith. To my surpise it was handled very swiftly, entirely to my satisfaction and resulted in a very happy customer. Definitely a company you can trust!

I email then I’m regards to a worn now heated grip on my motorbike. Their response was amazing and they offered to send me a replacement grip free of charge!!!! All I was after was information but they took it on themselves to resolve the issue. Fabulous customer service and the product are excellent!

Great quality jackets and trousers, for the price much better quality items than the other budget motorcycle gear on the market.. recommended

Misleading advertising !!!
Big Black Rear Paddock Stand SP821
Robust construction using 32mm steel tube
4 Chunky wheels for maximum stability. "RUBBISH"
The advert does not state it's only is suitable for bikes up to 200 kg

Inferior stand, don't buy this product
Wheel broke causing £4000 of damage to my bike

I bought a oximiser for my bike and it went off after almost two years. After contacting Oxford they said because I purchased it from non approved dealer my warranty should be void but if I send it to them they will see what can be done. Two days later a new replacement was delivered. Absolutely spot on. Can't thank them enough for the way they handled my claim.

The service from this company has been excellent. I lost a spare key to an old (30+ years) motorcycle lock and despite the age they have helped with a duplicate. Responses have been swift and very helpful. Many thanks to Chloe in Customer Services!

Had an issue with a motorbike stand so contacted customer services, they were fab. Dealt with it straight away, no problem. One very happy customer.

Had an issue with a leaking Oxford Montreal 2.0 jacket and contacted Oxford Products about the problem. I’m a fan of their products and have trousers, bags, phone and satnav holders and am happy with all.

Oxford took the report seriously, requested I sent the jacket back and sent me a new one without quibble 2 days later.
Couldn’t be happier and will continue to buy the products in the future.
Thanks Oxford.
Phil

After contacting this company in reference to a part fitted 7 years ago they were extremely helpful and offered to replace the part. Companies that stand behind their products are few and far between these days. They deserve our support.